Motorola Sb1 Owners Manual

							Accessories 4 - 11
Armband
Use the Armband to wear the SB1 on the arm.
To install the armband: Feed the end of the armband through the buckle ensuring that the rubber \
grip side is facing inside.
Hook MaterialRubber Grip Material
Buckle
Figure 4-14Armband
1.Slide the armband onto the arm to a comfortable location.
2.Pull the end of the armband and fold over so that the hook material atta\
ches to the loop material.
Loop Material
Hook Material
Figure 4-15Install Armband
3.Insert the clip of the holster in between the two sections of the armban\
d. 
						

							4 - 12 SB1 User Guide
Figure 4-16Insert Holster
4.Lift and then pull the end of the armband to tighten.
Figure 4-17Tighten Armband 
						

							Accessories 4 - 13
Lanyard
The lanyard provide a means to hold the SB1 around the neck.
Breakaway Snap
J-hook
Adjustment Buckle
Figure 4-18Lanyard
Slide the lanyard strap through the Adjustment Buckle to adjust the length of the lanyard. Moving the buckle\
 
closer to the Breakaway Snap lengthens the lanyard and moving it away fr\
om the Breakaway Snap shortens 
the lanyard. 
						

							4 - 14 SB1 User Guide
Figure 4-19Adjust Lanyard
The SB1 mounts onto the lanyard and can be removed and replaced with eas\
e. An accelerometer instantly  orients the screen 180° based on device position for easy viewing by \
customers and users.
Figure 4-20Installing the SB1 onto the Lanyard 
						

							Chapter 5 Maintenance & Troubleshooting
Introduction
This chapter includes instructions on cleaning and storing the SB1, and \
provides troubleshooting solutions for potential problems during SB1 operation.
Maintaining the SB1
For trouble-free service, observe the following tips when using the SB1:\
•Do not scratch the screen of the SB1. When working with the SB1, use onl\
y your finger. Never use an 
actual pen, pencil, stylus or other sharp object on the surface of the S\
B1 screen.
•Although the SB1 is water and dust resistant, do not expose it to rain o\
r moisture for an extended period 
of time. In general, treat the SB1 as a pocket calculator or other small\
 electronic instrument.
•The screen of the SB1 is glass. Do not to drop the SB1 or subject it to \
strong impact.
•Protect the SB1 from temperature extremes. Do not leave it on the dashbo\
ard of a car on a hot day, and 
keep it away from heat sources.
•Do not store or use the SB1 in any location that is dusty, damp, or wet.
•Use a soft lens cloth to clean the SB1. If the surface of the SB1 screen\
 becomes soiled, clean it with a 
soft cloth moistened with a diluted window-cleaning solution. See Cleaning on page 5-2 .
•Do not place in pocket. Use holster or armband.
Battery Safety Guidelines
WARNING!Failure to follow these guidelines may result in fire, explosion, or oth\
er hazard.
•The area in which the units are charged should be clear of debris and co\
mbustible materials or 
chemicals. Particular care should be taken where the device is charged i\
n a non commercial 
environment. 
						

							5 - 2 SB1 User Guide
•Follow battery usage, storage, and charging guidelines found in this use\
r guide.
•Improper battery use may result in a fire, explosion, or other hazard.
•To charge the mobile device battery, the battery and charger temperatures must be between +32 ºF and +95 ºF (0 ºC and +35 ºC)
•Do not use incompatible batteries and chargers. Use of an incompatible b\
attery or charger may present a 
risk of fire, explosion, leakage, or other hazard. If you have any quest\
ions about the compatibility of a 
battery or a charger, contact Motorola Solutions Global Customer Support.
•Do not disassemble or open, crush, bend or deform, puncture, or shred.
•Severe impact from dropping any battery-operated device on a hard surfac\
e could cause the battery to 
overheat.
•Do not short circuit a battery or allow metallic or conductive objects t\
o contact the battery terminals.
•Do not modify or remanufacture, attempt to insert foreign objects into t\
he battery, immerse or expose to 
water or other liquids, or expose to fire, explosion, or other hazard.
•Do not leave or store the equipment in or near areas that might get very\
 hot, such as in a parked vehicle 
or near a radiator or other heat source. Do not place battery into a mic\
rowave oven or dryer.
•Battery usage by children should be supervised.
•Please follow local regulations to properly dispose of used re-chargeabl\
e batteries.
•Do not dispose of batteries in fire.
•In the event of a battery leak, do not allow the liquid to come in conta\
ct with the skin or eyes. If contact 
has been made, wash the affected area with large amounts of water and seek medical advice.
•If you suspect damage to your equipment or battery, contact Motorola Solutions Global Customer 
Support to arrange for inspection.
Cleaning
CAUTIONAlways wear eye protection. 
 
Read warning label on compressed air and alcohol product before using.  
 
If you have to use any other solution for medical reasons please contact\
 Motorola for more 
information.
WARNING!Avoid exposing this product to contact with hot oil or other flammable li\
quids. If such  exposure occurs, unplug the device and clean the product immediately in \
accordance with 
these guidelines.
Approved Cleanser Active Ingredients
100% of the active ingredients in any cleaner must consist of one or som\
e combination of the following: 
isopropyl alcohol, bleach/sodium hypochlorite, hydrogen peroxide or mild\
 dish soap.
Harmful Ingredients
The following chemicals are known to damage the plastics on the SB1 and \
should not come in contact with the device: ammonia solutions, compounds of amines or ammonia; acetone; keto\
nes; ethers; aromatic and  
						

							Maintenance & Troubleshooting 5 - 3
chlorinated hydrocarbons; acqueous or alcoholic alkaline solutions; ethanolamine; toluene; trichloroethylene; 
benzene; carbolic acid and TB-lysoform.
Cleaning Instructions
Do not apply liquid directly to the SB1. Dampen a soft cloth or use pre-moistened wipes. Do not wrap the 
device in the cloth or wipe, but gently wipe the unit. Be careful not to let liquid pool around the display window 
or other places. Allow the unit to air dry before use.
Special Cleaning Notes
Many vinyl gloves contain phthalate additives, which are often not recommended for medical use and are 
known to be harmful to the housing of the SB1. The SB1 should not be handled while wearing vinyl gloves 
containing phthalates, or before hands are washed to remove contaminant residue after gloves are removed. If 
products containing any of the harmful ingredients listed above are used prior to handling the SB1, such as 
hand sanitizer that contain ethanolamine, hands must be completely dry before handling the SB1 to prevent 
damage to the plastics.
Materials Required
•Alcohol wipes
•Lens tissue
•Cotton tipped applicators
•Isopropyl alcohol
•Can of compressed air with a tube.
Cleaning the SB1
Housing
Using the alcohol wipes, wipe the housing including buttons.
Display
The display can be wiped down with the alcohol wipes, but care should be taken not to allow any pooling of 
liquid around the edges of the display. Immediately dry the display with a soft, non-abrasive cloth to prevent 
streaking.
Reader Exit Window
Wipe the exit window periodically with a lens tissue or other material suitable for cleaning optical material such 
as eyeglasses.
Contacts
1.Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.
2.Rub the cotton portion of the cotton tipped applicator back-and-forth across the contacts. Do not leave any 
cotton residue on the contacts.
3.Repeat at least three times.
4.Use the cotton tipped applicator dipped in alcohol to remove any grease and dirt near the contacts. 
						

							5 - 4 SB1 User Guide
5.Use a dry cotton tipped applicator and repeat steps 4 through 6.
CAUTIONDo not point nozzle at yourself and others, ensure the nozzle or tube is\
 away from your face.
 
6.Spray compressed air on the contact area by pointing the tube/nozzle abo\
ut ½ inch away from the surface.
7.Inspect the area for any grease or dirt, repeat if required.
Cleaning Cradle Connectors
To clean the connectors on a cradle:
1.Remove the DC power cable from the cradle.
2.Dip the cotton portion of the cotton tipped applicator in isopropyl alco\
hol.
3.Rub the cotton portion of the cotton tipped applicator along the pins of\
 the connector. Slowly move the 
applicator back-and-forth from one side of the connector to the other. Do not let any cotton residue on the 
connector.
4.All sides of the connector should also be rubbed with the cotton tipped \
applicator.
CAUTIONDo not point nozzle at yourself and others, ensure the nozzle or tube is\
 away from your face.
5.Spray compressed air in the connector area by pointing the tube/nozzle a\
bout ½ inch away from the 
surface. 
6.Ensure that there is no lint left by the cotton tipped applicator, remove lint if found.
7.If grease and other dirt can be found on other areas of the cradle, use \
lint free cloth and alcohol to remove.
8.Allow at least 10 to 30 minutes (depending on ambient temperature and h\
umidity) for the alcohol to air dry before applying power to cradle.
If the temperature is low and humidity is high, longer drying time is re\
quired. Warm temperature and dry 
humidity requires less drying time.
Cleaning Frequency
The cleaning frequency is up to the customer’s discretion due to the varied environments in which the mobile devices are used. They may be cleaned as frequently as required. However when used in dirt\
y environments it 
may be advisable to periodically clean the scanner exit window to ensure\
 optimum scanning performance. 
						

							Maintenance & Troubleshooting 5 - 5
Troubleshooting
SB1
Table 5-1Troubleshooting the SB1 
ProblemCauseSolution
SB1 does not turn on.Battery not charged.Charge the SB1.
SB1 was turned off.Place the SB1 into a powered cradle. The SB1 turns on 
when power is applied.
System error.Perform a reset. If the SB1 still does not turn on, contact the 
system administrator. For more information see, 
Resetting 
the SB1 on page 1-5.
Battery did not charge.Battery failed.Perform a reset. For more information see, Resetting the 
SB1 on page 1-5.
SB1 removed from 
cradle while battery 
was charging.Place in cradle and begin charging. The battery requires up 
to four hours to recharge fully.
Extreme battery 
temperature.Battery does not charge if ambient temperature is below 
0
 °C (32 °F) or above 35 °C (95 °F).
SB1 was placed in 
the cradle upside 
down.Remove the SB1 from the cradle and insert with Scan button 
facing up.
SB1 does not emit 
sound.Volume setting is low 
or turned off.Increase the volume. See Adjusting the Volume on page 
2-13 for more information.
Headset Adapter  not 
installed properly.Remove and replace Headset Adapter. When connected 
properly the SB1 emits two beeps.
Headset not plugged 
into Adapter  correctly.Remove headset plug and insert into Headset Adapter audio 
jack.
Speaker Adapter  not 
installed properly.Remove and replace Speaker Adapter. When connected 
properly the SB1 emits three beeps.
Tapping the screen 
buttons or icons does 
not activate the 
corresponding feature.Touch screen not 
calibrated correctly.Re-calibrate the screen. See Screen Calibration on page 
2-13.
Battery depleted.Recharge the battery. 
						

							5 - 6 SB1 User Guide
Single Slot Charging Cradle
Table 5-2Troubleshooting the Single Slot Charging Cradle 
ProblemCauseSolution
SB1 battery is not 
charging. Cradle is not receiving power.
Ensure the power cable is connected securely to 
both the cradle and to 
AC power.
The SB1 is not fully seated in  the cradle. Remove and re-insert the SB1 into the cradle, 
ensuring it is correctly seated.
SB1 was placed in the cradle 
upside down. Remove the SB1 from the cradle and insert with 
Scan button facing up.
Battery is faulty. Verify that other SB1 devices charge properly. If so, 
contact system administrator

.
Ten Slot Charge Only Cradle
Table 5-3Troubleshooting the Four Slot Charge Only Cradle 
ProblemCauseSolution
SB1 battery is not charging. Cradle is not receiving power. Ensure the power cable is connected securely 
to both the cradle and to 
AC power.
The SB1 is not fully seated in  the cradle. Remove and re-insert the SB1 into the cradle, 
ensuring it is correctly seated.
SB1 was placed in the cradle 
upside down. Remove the SB1 from the cradle and insert 
with Scan button facing up.
Battery is faulty. Verify that other SB1 devices charge properly. 
If so, contact system administrator

.
Cannot capture bar 
code data.
Scanning application 
is not running.Verify the SB1 a scanning application is running. See the 
system administrator

.
Unreadable bar code. Ensure that the bar code is of good quality.
Distance between 
SB1 and bar code is 
incorrect. Ensure that the SB1 is within proper scanning range.
SB1 is not 
programmed for the 
bar code type. See system administrator.
Battery is low. Check the battery level. When the battery is low, the SB1 
automatically goes into suspend mode.
Bar Code Reader 
window is dirty
 .Clean the window. See Cleaning on page 5-2.
Table 5-1Troubleshooting the SB1 (Continued)
ProblemCauseSolution