Motorola Mc3090z Owners Manual

							Troubleshooting 6 - 9
Modem Module
Table 6-9Troubleshooting the Modem Module 
SymptomPossible CauseAction
MC919Z is not 
communicating 
through the 
modem.The modem cable is not 
fully connected.Connect the modem cable securely to both the modem and the 
telephone jack.
Modem is not securely 
connected to the MC919Z.Reconnect the modem firmly to the MC919Z.
Communication software 
is not installed or 
configured properly.Set up the communication software as described in the Accessories 
section of the MC9190-G Integration Guide.
Problem in the telephone 
lines.Connect a conventional telephone and dial the remote modem to 
verify the telephone lines are functioning. If the remote modem does 
not answer the call and emit answering tones, contact the remote 
System Administrator.
MC919Z’s battery is low or 
discharged, which shuts 
off power to the modem.Install a charged battery in the MC919Z, or use an external DC 
power adapter to recharge the battery. 
ActiveSync 
fails.A partnership was not 
established with the host 
computer.Establish a partnership with the host computer (refer to the 
MC9190-G Integration Guide).
Host computer is not 
selected in the 
ActiveSync window on 
the MC919Z.Select a host computer in the ActiveSync window, and perform 
setup (refer to the MC9190-G Integration Guide).
Modem RAS connection 
not allowed by host 
computer.Select RAS connection in the host computer (File > Connection 
Settings window). Refer to the ReadMe files located in the Microsoft 
ActiveSync folder on the host computer. 
MC919Z or modem was 
disconnected from the 
telephone line while 
ActiveSync was in 
progress.Disconnect the modem cable for 30 seconds to hang up the local 
telephone connection. Close any open windows on the MC919Z and 
any modem connections. 
Synchronization occurred, 
but the session is 
configured to close 
immediately after 
synchronization is 
complete. Verify the setting of the When manually synchronizing 
disconnect when complete checkbox by tapping Start > 
ActiveSync > Menu > Options > Schedule tab.  
						

							6 - 10 MC919Z Integrator Guide Supplement
Dial-out fails Location setting is 
incorrect.Verify Dialing Locations. Verify Dialing Patterns are correct for the 
current location. For example, enter ‘G’ in the For local calls, dial: 
field to dial directly, or ‘9,G’ if the telephone system requires dialing 
‘9’ first to access an outside line. 
Incorrect server phone 
number.Verify the connection phone number in the Connecting window. 
Pulse dialing not 
supported for country.Use a connection within a tone-dialing system.
The Connection Manager 
routes are incorrect.Warm boot the MC919Z and confirm the connection settings. 
Table 6-9Troubleshooting the Modem Module (Continued)
SymptomPossible CauseAction 
						

							Appendix A Technical Specifications
MC919Z Specifications
The following table summarizes the MC919Z’s technical specifications.
Table A-1Technical Specifications 
ItemDescription
Physical and Environmental Characteristics
Dimensions 10.83 in. L x 4.7 in. W x 7.6 in. H
27.50 cm L x 11.95 cm H x 19.3 cm H
Weight (includes 
battery, scanner 
and radio)Lorax: 1077 g (38 oz.)
SE4500 or SE960: 974 g (34.4 oz.)
Keyboard 28-key; 43-key; 53-key
Display 3.7” VGA color display with digitizer and backlight
Touch Screen Integral resistive touch panel with 340 dpi resolution
Power Removable, rechargeable 7.2 V Lithium Ion 2200 mAh battery pack, 15.8 watt hours
Performance Characteristics
CPU Marvell PXA320 processor at 806 MHz
Operating 
SystemWindows Mobile 6.5
Memory 256 MB RAM/1 GB FLASH
Expansion SD/MMC
Application 
DevelopmentEMDK available through Zebra Support Central Web site 
						

							A - 2 MC919Z Integrator Guide Supplement
Data Capture 
OptionsSE960: 1D standard range scan engine.
SE1524-ER: 1D extended range scan engine reads up to 45 ft./13.72 m away.
SE4500-SR: Omnidirectional 1D/2D imaging engine reads 1D and 2D symbols.
SE4500-HD: 1D/2D DPM imaging engine reads a wide variety of DPM marks on metal, plastic 
and glass surfaces, including: dot peening, laser etching, molding, stamping or casting.
User Environment
Operating 
Temperature-4°F to 122°F (-20°C to 50°C)
Storage 
Temperature-25°F to 160°F (-40°C to 70°C)
Battery Charging 
Temperature 32 °F to 104 °F (0 °C to +40 °C)
Humidity 5% to 95% non condensing
Drop 
SpecificationMultiple drops to concrete: 6 ft./1.8 m across the operating temperature range; meets and 
exceeds MIL-STD 810G
Tumble 2,000 one-meter tumbles at room temperature (4,000 hits)
Environmental 
SealingIP64 (electronic enclosure, display and keypad)
ESD +/-15kVdc air discharge
+/-8kVdc direct discharge
+/-8kVdc indirect discharge
Table A-1Technical Specifications (Continued)
ItemDescription 
						

							Technical Specifications A - 3
WLAN Wireless Data Communications
WLAN radio 802.11a/b/g. Note: 802.11a not available in Thailand.
Output Power 100mW U.S. and International
Data Rate 802.11a: up to 54Mb per second
802.11b: up to 11Mb per second
802.11g: up to 54Mb per second
Frequency 
RangeAll country dependent: 802.11a - 5 GHz; 802.11b – 2.4 GHz; 802.11g – 2.4 GHz
Antenna Integrated external 
WPAN Wireless Data Communications
Bluetooth Bluetooth Version 2.1 with EDR
Peripherals and Accessories
Cradles Single-slot serial/USB, 4-slot Ethernet and 4-slot charge only
Printers Supports extensive line of Zebra approved printers and cables
Charger 4-Slot universal battery charger, 4-slot battery charger
Other 
AccessoriesCable Adapter Module; snap-on Magnetic Stripe Reader; Modem module; full set of holsters; full 
set of cables
Table A-1Technical Specifications (Continued)
ItemDescription 
						

							A - 4 MC919Z Integrator Guide Supplement
Table A-2Data Capture Options 
ItemDescription
Laser Decode Capability Code 39 Code 128 Code 93
Codabar Code 11 Discrete 2 of 5
Interleaved 2 of 5 EAN-8 EAN-13
MSI UPCA UPCE
UPC/EAN supplementals Coupon Code Trioptic 39
Webcode RSS-14 RSS Limited
RSS Expanded
Chinese 2 of 5
Imaging Decode Capability Code 39 Code 128 Code 93
Codabar Code 11 Interleaved 2 of 5
Discrete 2 of 5 MSI EAN-8
EAN-13 UPCA UPCE
UPC/EAN supplementals Coupon Code Trioptic 39
Webcode TLC39 Composite AB
Composite C Micro PDF-417 PDF-417
Macro PDF-417 (Macro) Micro PDF-417 QR Code
RSS Expanded RSS Limited RSS-14
Data Matrix Maxi Code US Postnet
US Planet UK 4-state Australian 4-state
Canadian 4-state Japanese 4-state Dutch Kix
Chinese 2 of 5 USPS 4-state (US4CB) Aztec
microQR 
						

							Technical Specifications A - 5
Decode Zones
SE960 Standard Range Laser Decode Zones
Figure A-1 shows the decode zone for the SE960 scan engine. The figures are typical values. Table A-3 lists the 
typical distances for selected bar code densities. The minimum element width (or “symbol density”) is the width in 
mils of the narrowest element (bar or space) in the symbol.
Figure A-1SE960 Decode Zone
in.
cm0
0
5 mil Code 391.212.5
7.5 mil
100% UPC1.118.5
27.0
52.0
100.0**
200.0**
5 5 in.cm
W
i
d
t
h 
o
f
F
i
e
l
d
10
10
12.7 12.7
25.4
5 mil C1281.27.7
10 mil Code 128
1.2
 19.0
1.6
15 mil Code 128
29.5 1.0
1.4
30
76.235
88.940
101.645
114.3
15
38.1 20 50.8
1538.1
20 50.8
20 mil
55 mil
100 mil Reflective
Note:  Typical performance at 73.4o F (23o C) 
           on high quality symbols.
*Minimum distance determined by symbol length and scan angle
Depth of Field
10
25.415
38.120
50.825
63.5
31.6
0 0
50
127.060
152.4 5
12.755
127.0
25 63.5
30 76.2 25 63.5 30 76.2
3.4*
25
47o
 Scan Angle Adaptive Scanning Angle (10o
) 
**Distances achieved using adaptive scanning mode. 
						

							A - 6 MC919Z Integrator Guide Supplement
Table A-3SE960 Decode Distances 
Symbol Density/
Bar Code Type/
W-N RatioBar Code Content/
ContrastNote 1
Typical Working Ranges
NearFar
5.0 mil
Code 1281234
80% MRD1.2 in
3.05 cm7.7 in
19.56 cm
5.0 mil
Code 39; 2.5:1ABCDEFGH
80% MRD1.2 in
3.05 cm12.5 in
31.75 cm
7.5 mil
Code 39; 2.5:1ABCDEF
80% MRD1.1 in
2.79 cm18.5 in
46.99 cm
10 mil
Code 1281234
80% MRD1.2 in
3.05 cm
Note 319.0 in
48.26 cm
13 mil
100% UPC12345678905
80% MRD1.6 in
4.06 cm27.0 in
68.58 cm
15 mil
Code 1281234
80% MRD1.0 in
2.54 cm
Note 329.5 in
74.93 cm
20 mil
Code 39; 2.2:1123
80% MRD1.4 in
3.56 cm
Note 352.0 in
132.08 cm
55 mil
Code 39; 2.2:1CD
80% MRD3.4 in
8.64 cm
Note 3100.0 in
254.00 cm
100 mil
Code 39; 3.0:1 reflective123456
80% MRD2 ft
60.96cm
Note 317 ft
518.16 cm
Notes:
1. Contrast measured as Mean Reflective Difference (MRD) at 650 nm.
2. Working range specifications at ambient temperature (23°C), photographic quality symbols. 
Pitch=10°, roll=0°, skew=0°, ambient light < 150 ft-candles using Symbol or equivalent decoder.
3. Dependent on width of bar code.
4. Distances measured from front edge of 
scan enginechassis. 
						

							Technical Specifications A - 7
SE1524 Long Range Laser Decode Zones
Typical decode ranges are shown in Figure A-2. Table A-4 on page A-8 lists the typical distances for the SE1524 
for selected bar code densities. The minimum element width (or “symbol density”) is the width in mils of the 
narrowest element (bar or space) in the symbol. The maximum usable length of a symbol at any given range is 
shown.
Figure A-2SE1524Decode Zones
7.5 mil2.0
22.0
15 mil71.0
96.0 20 mil
in.      cmW
i
d
t
h
o
f
F
i
e
l
d
Depth of Field Note:  Typical performance at 73.4°F (23°C) 
           on high quality symbols.
5.0
0
4
8
128 12
5.0
10 mil34.0 4.0
in.
cm0
040
101.6 20
50.860
152.480
203.2100
254.0
4
0
10.2
20.3
30.5 20.330.5
10.2
55 mil17.0
180.0
100 mil525.0
in.      cmW
i
d
t
h
o
f
F
i
e
l
d
De
pth of Field Note:  Typical performance at 73.4°F (23°C) 
           on high quality symbols.
0
24
48
72 48 72
69.0
70 mil370.0 51.0
n.m0
0240
609.6 120
304.8360
914.4480
1219.2600
1524.0
24
0
61.0
121.9
182.9 121.9 182.9
61.0
40 mil167.0 
						

							A - 8 MC919Z Integrator Guide Supplement
Table A-4 SE 1524 Decode Distances
Symbol Density/
p/n / Bar Code Type/
W-N RatioBar Code Content/
ContrastNote 1
Typical Working Ranges
NearFar
7.5 mil
64-17452-01
Code 39; 2.5:1ABCDEF
80% MRD2.0 in
5.08 cm22.0 in
55.88 cm
10 mil
64-17454-01
Code 39; 2.5:1ABCDE
80% MRD4.0 in
10.16 cm34.0 in
86.36 cm
15 mil
64-17417-01
Code 39; 2.5:1ABCD
80% MRD5.0 in
12.70 cm71.0 in
180.34cm
20 mil
64-17456-01
Code 39; 2.2:1123
80% MRD5.0 in
12.70 cm96.0 in
243.84 cm
55 mil
64-17458-01
Code 39; 2.2:1CD
80% MRD15.0 in
38.10 cm180.0 in
457.20 cm
70 mil reflective
64-08780-01
Code 39; 3:1123477
Reflective
80% MRDNote 4 367.0 in
932.18 cm
100 mil reflective
64-16990-01
Code 39; 3:1123456
Reflective
80% MRDNote 4 542.0 in
1376.68 cm
Notes:
1. CONTRAST measured as Mean Reflective Difference (MRD) at 670 nm.
2. Near ranges are largely dependent upon the width of the bar code.
3. Working range specifications at temperature 23 °C.
4. Near range on reflective bar codes determined by degree of reflectivity and width of bar code.