Motorola Mc3090z Owners Manual

							Tag Locator 5 - 3
Locating Tags Using a .csv File
1.Select the Import Tags button to import a list of saved tags from a .csv file. The following window appears.
Figure 5-2Opening a .csv File
2.Select the desired .csv file to import the tags to the list.
Figure 5-3Tag List
3.Select a tag from the list to search. 
						

							5 - 4 MC919Z Integrator Guide Supplement
4.Select the Locate button or press and hold the trigger. Move the mobile computer in all directions to get the 
relative position of the tag, indicated by a beep, the vertical progress bar, or both.
Figure 5-4Tag Search
Use the Options menu to turn the beeper on and off and to display data in ASCII or hexadecimal format.
Figure 5-5Options Menu 
						

							Chapter 6 Troubleshooting
Introduction
This chapter provides troubleshooting solutions for potential problems during MC919Z operating.
Troubleshooting
MC919Z
Table 6-1Troubleshooting the MC919Z 
ProblemCauseSolution
MC919Z does not turn 
on.Battery not charged. Charge or replace the battery.
Battery not installed 
properly.Ensure battery is installed properly.
System crash. Perform a warm boot. If the MC919Z still does not turn on, 
perform a cold boot.
Rechargeable battery 
did not charge.Battery failed. Replace battery. If the MC919Z still does not operate, try a warm 
boot, then a cold boot. Refer to Resetting the MC9190 in the 
MC9190-G Integration Guide. 
MC919Z removed 
from cradle while 
battery was charging.Insert MC919Z in cradle and begin charging. The battery 
requires approximately four hours to recharge fully.
Cannot see characters 
on display.MC919Z not powered 
on.Press the Power button. 
						

							6 - 2 MC919Z Integrator Guide Supplement
During data 
communication, no data 
was transmitted, or 
transmitted data was 
incomplete.MC919Z removed 
from cradle or 
unplugged from host 
computer during 
communication.Replace the MC919Z in the cradle, or reattach the 
Synchronization cable and re-transmit.
Incorrect cable 
configuration.See the System Administrator.
Communication 
software was 
incorrectly installed or 
configured.Perform setup. Refer to refer to the MC9190-G Integration Guide 
for details. 
Ensure that Microsoft ActiveSync 4.5 or greater is installed on 
the host computer.
No sound is audible. Volume setting is low 
or turned off.Turn on or increase volume.
MC919Z turns itself off. MC919Z is inactive. The MC919Z turns off after a period of inactivity. If the MC919Z is 
running on battery power, this period can be set to 30 sec., 1, 2, 
3, 4, 5 or 6 minutes. If the MC919Z is running on external power, 
this period can be set to 1, 2, 3, 5, 10, 15 and 30 minutes.
For Windows Mobile 6.5 devices, Check the power settings by 
tapping 
Start > Settings > System > Power > Advanced. 
Change the setting if you need a longer delay before the 
automatic shutoff feature activates.
Battery is depleted. Replace the battery.
Battery is not inserted 
properly.Insert the battery properly.
Tapping the window 
buttons or icons does 
not activate the 
corresponding feature.LCD screen not 
aligned correctly.Re-calibrate the screen.
The system is hung. Warm boot the system. To perform a warm boot (refer to 
Resetting the MC9190-G in the MC9190-G Integration Guide).
A message appears 
stating that the MC919Z 
memory is full.Too many files stored 
on the MC919Z.Delete unused memos and records. You can save these records 
on the host computer.
Too many 
applications installed 
on the MC919Z.If you have installed additional applications on the MC919Z, 
remove them to recover memory.
For Windows Mobile 6.5 devices, tap 
Start > Settings > 
System > Remove Programs.
Select the unused program and tap Remove.
Table 6-1Troubleshooting the MC919Z (Continued)
ProblemCauseSolution 
						

							Troubleshooting 6 - 3
Bluetooth Connection
The MC919Z does not 
accept scan input.Scanning application 
is not loaded.Verify that the MC919Z is loaded with a scanning application. 
See the System Administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between 
exit window and bar 
code is incorrect.Ensure MC919Z is within proper scanning range.
MC919Z is not 
programmed for the 
bar code.Ensure the MC919Z is programmed to accept the type of bar 
code being scanned.
MC919Z is not 
programmed to 
generate a beep.If a beep on a good decode is expected and a beep is not heard, 
check that the application is set to generate a beep on good 
decode.
Battery is low. If the scanner stops emitting a laser beam when the trigger is 
pressed, check the battery level. When the battery is low, the 
scanner shuts off before the MC919Z low battery condition 
notification. 
Note: If the scanner is still not reading symbols, contact the 
distributor or Zebra.
Table 6-1Troubleshooting the MC919Z (Continued)
ProblemCauseSolution
Table 6-2Troubleshooting Bluetooth Connection 
ProblemCauseSolution
MC919Z cannot find 
any Bluetooth devices 
nearby.Too far from other Bluetooth 
devices.Move closer to the other Bluetooth device(s), within a range 
of 10 meters (30 feet).
The Bluetooth device(s) 
nearby are not turned on.Turn on the Bluetooth device(s) you wish to find.
The Bluetooth device(s) are 
not in discoverable mode.Set the Bluetooth device(s) to discoverable mode. If needed, 
refer to the device’s user documentation for help.
MC919Z keeps 
powering down to 
protect memory 
contents.The MC919Z’s battery is 
low. Recharge the battery.
There is a delay in the 
Bluetooth stack 
re-initializing during a 
resume from suspend.This is the normal behavior. No solution required. 
						

							6 - 4 MC919Z Integrator Guide Supplement
Four Slot Charge Only Cradle
Four Slot Ethernet Cradle
Table 6-3Troubleshooting the Four Slot Charge Only Cradle 
ProblemCauseSolution
MC919Z charge 
indicator LED does not 
light. Cradle is not receiving 
power.Ensure the power supply is securely connected and receiving 
power.
MC919Z is not seated 
correctly in the cradle. Ensure the battery is properly installed in the MC919Z, and 
re-seat the MC919Z in the cradle.
The battery is not 
properly installed in the 
MC919Z.
The battery in the 
MC919Z is faulty.Verify that other batteries charge properly. If so, replace the 
faulty battery.
Note: The Four Slot Charge Only Cradle has no power indication.
Table 6-4Troubleshooting the Four Slot Ethernet Cradle 
SymptomCauseSolution
Attempt by the 
MC919Z to ActiveSync 
failed.Cannot perform 
ActiveSync 
connection.ActiveSync over an Ethernet connection is not available with 
Windows Mobile 6.5 and ActiveSync 4.5.
During 
communications, no 
data was transmitted, 
or transmitted data 
was incomplete.MC919Z removed from 
cradle during 
communications.Replace MC919Z in cradle and retransmit.
MC919Z has no active 
connection.An icon will be visible in the status bar if a connection is currently 
active.
MC919Z has 
successfully connected 
through the cradle, but 
no data is being 
transmitted over the 
connection.Data is being 
transferred over the 
wireless link.Temporarily disable the WLAN connection to force data 
transmission through the cradle. Once you have completed your 
data transmission, re-enable the WLAN connection.  
						

							Troubleshooting 6 - 5
All Communication 
Status LEDs are 
flashing red.The cradle could not 
configure itself, or it 
has lost the lease on 
its IP address.Connect the cradle to an Ethernet network with a correctly 
functioning DHCP server.
Failed automatic cradle 
configuration via local 
DHCP service.Connect a properly configured DHCP server or DHCP relay 
agent to the subnet, and power cycle the cradle. Check the 
DHCP server log to verify that the cradle is receiving a response 
to its DHCP request.
The Ethernet link may 
be down.Ensure the ethernet cable is connected to an active hub.
Communication Status 
LED does not light up.MC919Z has been 
inserted incorrectly into 
the cradle.Remove, wait a minute, and then reinsert the MC919Z, ensuring 
it fits snugly onto the connector at the bottom of the cradle. 
Cradle is not receiving 
power.Ensure the power supply is securely connected and receiving 
power.
Battery is not 
recharging.MC919Z removed from 
the cradle too soon.Replace the MC919Z into the cradle. It can take up to four hours 
to recharge a completely depleted battery pack if MC919Z is 
suspended or longer if the MC919Z is on. 
For Windows Mobile 6.5 devices, view battery status by tapping 
Start > Settings > System > Power.
Battery is faulty. Verify that other batteries charge properly. If so, replace the 
faulty battery.
MC919Z is not inserted 
correctly into the 
cradle.Remove the MC919Z and reinsert it correctly. Verify charging is 
active. 
For Windows Mobile 6.5 devices, view battery status by tapping 
Start > Settings > System > Power.
Warning Message - “!” 
Unable to obtain a 
server assigned IP 
address. Try again 
later or enter an IP 
address in Network 
Settings.”This message occurs if 
a suspend/resume 
cycle is performed and 
the MC919Z is not 
associated (e.g. due to 
being out of range).Ta p OK to close the message. The MC919Z will obtain address 
information and communicate through the ethernet cradle.
Table 6-4Troubleshooting the Four Slot Ethernet Cradle (Continued)
SymptomCauseSolution 
						

							6 - 6 MC919Z Integrator Guide Supplement
Four Slot Spare Battery Charger
Single Slot Serial/USB Cradle
Table 6-5Troubleshooting The Four Slot Spare Battery Charger 
SymptomPossible CauseAction
Batteries not 
charging.Battery was removed 
from the charger or 
charger was unplugged 
from AC power too soon.Ensure the charger is receiving power. Confirm main battery is 
charging. If a battery is fully depleted, it can take up to four hours to 
fully recharge a battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty 
battery.
Battery contacts not 
connected to charger.Verify that the battery is seated in the battery well correctly with the 
contacts facing down.
Table 6-6Troubleshooting the Single Slot Serial/USB Cradle 
SymptomPossible CauseAction
LEDs do not light 
when MC919Z or 
spare battery is 
inserted.Cradle is not receiving 
power.Ensure the power cable is connected securely to both the cradle 
and to AC power.
MC919Z is not seated 
firmly in the cradle.Remove and re-insert the MC919Z into the cradle, ensuring it is 
firmly seated.
Spare battery is not 
seated firmly in the 
cradle.Remove and re-insert the spare battery into the charging slot, 
ensuring it is firmly seated. 
MC919Z battery 
is not charging.MC919Z was removed 
from cradle or cradle was 
unplugged from AC 
power too soon.Ensure cradle is receiving power. Ensure MC919Z is seated 
correctly. Confirm that the battery is charging. If a MC919Z battery is 
fully depleted, it can take up to four hours to fully recharge a battery 
(if the MC919Z is off and longer if the MC919Z is operating).
For Windows Mobile 6.5 devices, view battery status by tapping 
Start > Settings > System tab > Power.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty 
battery.
The MC919Z is not fully 
seated in the cradle.Remove and re-insert the MC919Z into the cradle, ensuring it is 
firmly seated. 
Spare battery is 
not charging.Battery not fully seated in 
charging slot.Remove and re-insert the spare battery into the cradle, ensuring it is 
firmly seated.
Battery inserted 
incorrectly.Ensure the contacts are facing down and toward the back of the 
cradle.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty 
battery. 
						

							Troubleshooting 6 - 7
Cable Adapter Module
During data 
communications, 
no data was 
transmitted, or 
transmitted data 
was incomplete.MC919Z removed from 
cradle during 
communications.Replace MC919Z in cradle and retransmit.
Incorrect cable 
configuration.See the System Administrator.
Communications 
software is not installed 
or configured properly.Perform setup as described in the Accessories section of the 
MC9190-G Integration Guide.
Ensure that Microsoft ActiveSync 4.5 or greater is installed on the 
host computer.
Table 6-6Troubleshooting the Single Slot Serial/USB Cradle (Continued)
SymptomPossible CauseAction
Table 6-7Troubleshooting The Cable Adapter Module 
SymptomPossible CauseAction
MC919Z battery 
is not charging.MC919Z was removed 
from CAM or CAM was 
unplugged from AC 
power too soon.Ensure CAM is receiving power. Ensure MC919Z is attached 
correctly. Confirm that the battery is charging. If a MC919Z battery is 
fully depleted, it can take up to four hours to fully recharge a battery 
(if the MC919Z is off and longer if the MC919Z is operating).
For Windows Mobile 6.5 devices, view battery status by tapping 
Start > Settings > System > Power.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty 
battery.
The MC919Z is not fully 
attached to the CAM.Detach and re-attach the CAM to the MC919Z, ensuring it is firmly 
connected. 
During data 
communications, 
no data was 
transmitted, or 
transmitted data 
was incomplete.MC919Z detached from 
CAM during 
communications.Re-attach MC919Z to CAM and retransmit.
Incorrect cable 
configuration.See the System Administrator.
Communications 
software is not installed 
or configured properly.Perform setup as described in the Accessories section of the 
MC9190-G Integration Guide. 
						

							6 - 8 MC919Z Integrator Guide Supplement
Magnetic Stripe Reader
Table 6-8Troubleshooting the Magnetic Stripe Reader 
SymptomPossible CauseAction
MSR cannot 
read card.MC919Z detached from 
MSR during card swipe.Re-attach MC919Z to MSR and reswipe the card.
Faulty magnetic stripe on 
card.See the System Administrator.
MSR application is not 
installed or configured 
properly.Ensure the MSR application is installed on the MC919Z. 
Ensure the MSR application is configured correctly.
MC919Z battery 
is not charging.MC919Z was removed 
from MSR or MSR was 
unplugged from AC 
power too soon.Ensure MSR is receiving power. Ensure MC919Z is attached 
correctly. Confirm that the battery is charging. If a MC919Z battery is 
fully depleted, it can take up to four hours to fully recharge a battery 
(if the MC919Z is off and longer if the MC919Z is operating).
For Windows Mobile 6.5 devices, view battery status by tapping 
Start > Settings > System > Power.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty 
battery.
The MC919Z is not fully 
attached to the MSR.Detach and re-attach the MSR to the MC919Z, ensuring it is firmly 
connected. 
During data 
communications, 
no data was 
transmitted, or 
transmitted data 
was incomplete.MC919Z detached from 
MSR during 
communications.Reattach MC919Z to MSR and retransmit.
Incorrect cable 
configuration.See the System Administrator.
Communications 
software is not installed 
or configured properly.Perform setup as described in the Accessories section of the 
MC9190-G Integration Guide.