Motorola Mc3090z Owners Manual

Tag Locator 5 - 3
Locating Tags Using a .csv File
1.Select the Import Tags button to import a list of saved tags from a .csv file. The following window appears.
Figure 5-2Opening a .csv File
2.Select the desired .csv file to import the tags to the list.
Figure 5-3Tag List
3.Select a tag from the list to search. 

5 - 4 MC919Z Integrator Guide Supplement
4.Select the Locate button or press and hold the trigger. Move the mobile computer in all directions to get the 
relative position of the tag, indicated by a beep, the vertical progress bar, or both.
Figure 5-4Tag Search
Use the Options menu to turn the beeper on and off and to display data in ASCII or hexadecimal format.
Figure 5-5Options Menu 

Chapter 6 Troubleshooting
Introduction
This chapter provides troubleshooting solutions for potential problems during MC919Z operating.
Troubleshooting
MC919Z
Table 6-1Troubleshooting the MC919Z 
ProblemCauseSolution
MC919Z does not turn 
on.Battery not charged. Charge or replace the battery.
Battery not installed 
properly.Ensure battery is installed properly.
System crash. Perform a warm boot. If the MC919Z still does not turn on, 
perform a cold boot.
Rechargeable battery 
did not charge.Battery...

6 - 2 MC919Z Integrator Guide Supplement
During data 
communication, no data 
was transmitted, or 
transmitted data was 
incomplete.MC919Z removed 
from cradle or 
unplugged from host 
computer during 
communication.Replace the MC919Z in the cradle, or reattach the 
Synchronization cable and re-transmit.
Incorrect cable 
configuration.See the System Administrator.
Communication 
software was 
incorrectly installed or 
configured.Perform setup. Refer to refer to the MC9190-G Integration Guide 
for...

Troubleshooting 6 - 3
Bluetooth Connection
The MC919Z does not 
accept scan input.Scanning application 
is not loaded.Verify that the MC919Z is loaded with a scanning application. 
See the System Administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between 
exit window and bar 
code is incorrect.Ensure MC919Z is within proper scanning range.
MC919Z is not 
programmed for the 
bar code.Ensure the MC919Z is programmed to accept the type of bar 
code being scanned.
MC919Z is not...

6 - 4 MC919Z Integrator Guide Supplement
Four Slot Charge Only Cradle
Four Slot Ethernet Cradle
Table 6-3Troubleshooting the Four Slot Charge Only Cradle 
ProblemCauseSolution
MC919Z charge 
indicator LED does not 
light. Cradle is not receiving 
power.Ensure the power supply is securely connected and receiving 
power.
MC919Z is not seated 
correctly in the cradle. Ensure the battery is properly installed in the MC919Z, and 
re-seat the MC919Z in the cradle.
The battery is not 
properly installed in the...

Troubleshooting 6 - 5
All Communication 
Status LEDs are 
flashing red.The cradle could not 
configure itself, or it 
has lost the lease on 
its IP address.Connect the cradle to an Ethernet network with a correctly 
functioning DHCP server.
Failed automatic cradle 
configuration via local 
DHCP service.Connect a properly configured DHCP server or DHCP relay 
agent to the subnet, and power cycle the cradle. Check the 
DHCP server log to verify that the cradle is receiving a response 
to its DHCP request....

6 - 6 MC919Z Integrator Guide Supplement
Four Slot Spare Battery Charger
Single Slot Serial/USB Cradle
Table 6-5Troubleshooting The Four Slot Spare Battery Charger 
SymptomPossible CauseAction
Batteries not 
charging.Battery was removed 
from the charger or 
charger was unplugged 
from AC power too soon.Ensure the charger is receiving power. Confirm main battery is 
charging. If a battery is fully depleted, it can take up to four hours to 
fully recharge a battery.
Battery is faulty. Verify that other...

Troubleshooting 6 - 7
Cable Adapter Module
During data 
communications, 
no data was 
transmitted, or 
transmitted data 
was incomplete.MC919Z removed from 
cradle during 
communications.Replace MC919Z in cradle and retransmit.
Incorrect cable 
configuration.See the System Administrator.
Communications 
software is not installed 
or configured properly.Perform setup as described in the Accessories section of the 
MC9190-G Integration Guide.
Ensure that Microsoft ActiveSync 4.5 or greater is installed on...

6 - 8 MC919Z Integrator Guide Supplement
Magnetic Stripe Reader
Table 6-8Troubleshooting the Magnetic Stripe Reader 
SymptomPossible CauseAction
MSR cannot 
read card.MC919Z detached from 
MSR during card swipe.Re-attach MC919Z to MSR and reswipe the card.
Faulty magnetic stripe on 
card.See the System Administrator.
MSR application is not 
installed or configured 
properly.Ensure the MSR application is installed on the MC919Z. 
Ensure the MSR application is configured correctly.
MC919Z battery 
is not...