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Motorola 120t Users Guide

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    							139Security
    Locking and Unlocking Your 
    PhoneYou can lock your phone manually or set the phone to lock 
    automatically whenever you turn it off.
    To use a locked phone, you must enter the unlock code. A 
    locked phone still rings or vibrates for incoming calls or 
    messages, 
    but you must unlock it to answer
    .
    You can make emergency calls on your phone even when 
    it is locked. For more information, see page 29.
    Lock Your Phone Manually
    Set Your Phone to Lock AutomaticallyYou can set your phone to lock every time you turn it off.Find the Feature
    M
    >)
     > 
    (*)%
    >
    	
    (/>
    (/	
    $
    Press
    To
    1keypad keys enter your unlock code
    2
    
     (+
    )lock the phone
    Find the Feature
    M
    >)
     > 
    (*)%
    >
    	
    (/>*
    )(	
    (/
     > 
    
    Press
    To
    1keypad keys enter your unlock code
    2
    
     (+
    )activate automatic lock
    140Security
    Unlock Your  PhoneAt the 
    	.
    (/	
    
    ,
     prompt:
    Locking and Unlocking Your 
    KeypadYou can lock your phone keypad to prevent accidental 
    keypresses (for example, when carrying your phone in a 
    purse or pocket).
    Note: Incoming calls and messages unlock the keypad.Restricting CallsYou can stop all incoming and/or outgoing calls, or you can 
    restrict them to the numbers stored in your phonebook.
    Notes: 
    •You can make emergency calls when outgoing 
    calls are restricted.
    •Your phone still receives incoming text messages 
    when incoming calls are restricted.
    Press
    To
    1keypad keys enter your unlock code
    2
    
     (+
    )unlock your phone
    Press
    To
    M*
    lock or unlock your keypad 
    						
    							141Security
    •When you restrict incoming calls to numbers stored in 
    the phonebook, a valid incoming call may be restricted 
    if caller ID information for the call is not available from 
    the network.
    Tip: The phonebook is not locked when you restrict 
    outgoing calls to numbers stored in the phonebook. To 
    prevent a user from adding (and then calling) a new 
    phonebook entry, you may want to lock the phonebook. 
    See the “Lock Application” item on page 53.Find the Feature
    M
    >)
     > 
    (*)%
    >)(	
    
    Press
    To
    1keypad keys enter your unlock code
    2
    
     (+
    )open the restrict calls menu
    3
    S
    scroll to 
    *
    )	
    
     or 
    &(
    )	
    
    4
    
     #
     (+
    )select the option
    5
    
     #
     (+
    )change the 
    
    $
     setting
    6
    S
    scroll to 
    
    ,
    
    , or 
    
    1
    
    /
    7
    
    
     (+
    )select the allowed calls
    142Security
    Activating Talk SecureYour phone can attempt to send your calls using a high-
    security connection, to prevent others from intercepting 
    them. For more information, see page 28.
    Find the Feature
    M
    >)
     > 
    (*)%
    >/	(*
    Press
    To
    1
    S
    scroll to 
    3,
     or 
    33
    2
    
    
     (+
    )switch talk secure on or off 
    						
    							143Troubleshooting
    TroubleshootingCheck these questions first if you have problems with 
    your phone. If you need additional help, contact the 
    Motorola Customer Call Center at 1-800-331-6456 
    (United States) or 1-800-461-4575 (Canada).Question
    Answer
    Is your phone 
    set up 
    correctly?Press
    M#
    . If you do not see 
    your phone number, contact your 
    service provider.
    Is your battery 
    charged? Do 
    you see 
    B
     in 
    the display?The battery level indicator should 
    have at least one segment 
    showing (
    C
    ). If it does not, 
    recharge your battery. See 
    page 19.
    Does the 
    handset have 
    a signal? Do 
    you see 
    j in 
    the display? The signal strength indicator 
    should have at least one segment 
    showing (
    1). If it does not, move 
    to an area with a stronger signal 
    to use your phone.
    Is the earpiece 
    volume too 
    low?While on a call, press the upper 
    volume key on the side of your 
    phone.
    144Troubleshooting
    The following refer to specific problems:Is the other 
    party unable 
    to hear you?Your phone may be muted. Press 
    ..
     (+
    ) if necessary to 
    unmute the phone.
    Also, make sure that your phone’s 
    microphone is not blocked by its 
    carrying case or a sticker.
    Has the phone 
    been
    damaged, 
    dropped, or 
    gotten wet?Dropping your phone, getting it 
    wet, or using a non-Motorola 
    battery or battery charger can 
    damage the phone. The phone’s 
    limited warranty does not cover 
    liquid damage or damage caused 
    from using non-Motorola 
    accessories. Was a 
    non-Motorola 
    battery or 
    battery 
    charger used?
    Problem
    Solution
    My phone was 
    stolen. To 
    whom should I 
    report this?Report a stolen phone to the 
    police and to your service provider 
    (the company that sends you your 
    monthly wireless service bill).
    I forgot my 
    password.See page 138.
    Question
    Answer 
    						
    							145Troubleshooting
    I pressed the 
    power key, but 
    nothing
    happened. Be sure to press and hold 
    P
    (the power key) until the display 
    appears and you hear an alert. 
    This could take several seconds. If 
    nothing happens, check that a 
    charged battery is installed. See 
    page 18.
    The display 
    says: 
    	
    .
    (/	
    
    ,
    .
    How do I 
    unlock my 
    phone?Enter the factory-preset unlock 
    code (1234), or the last four digits 
    of your phone number. If this fails, 
    call your service provider (the 
    company that sends you your 
    monthly wireless service bill). 
    My phone 
    asks for an 
    unlock code 
    when I try to 
    open a feature.The application you want is 
    locked. If you do not know the 
    unlock code, see page 138.
    My phone 
    does not ring. If you see 
    t
     or 
    y
     in the 
    display, then the ringer is turned 
    off. See page 95.
    Also, the ringer may be set to 
    )
     even though your phone is 
    set to an audible ring style. See 
    page 95.
    Problem
    Solution
    146Troubleshooting
    My phone 
    rings even 
    though I 
    selected the )
     (or 
    0)1
    ) ring 
    style. The ringer may be set to play a 
    tone even though your phone is 
    set to a silent ring style. See 
    page 95.
    I tried to place 
    a call and 
    heard an 
    alternating
    high/low tone. Your call did not reach the 
    wireless system. You may have 
    dialed the number too soon after 
    turning the phone on. Wait until 
    you see the idle display before 
    making a call.
    I cannot send/
    receive calls. Make sure that you have a phone 
    signal (see the “Signal Strength 
    Indicator” item on page 24). Avoid 
    electrical or radio interference, 
    and obstructions such as bridges, 
    parking garages, or tall buildings.
    Your phone also may have the 
    )(	
    
     feature turned on. 
    If you know the unlock code, you 
    can change this setting in the 
    security menu (M
     > 
    )
    >(*)%
    ).
    Problem
    Solution 
    						
    							147Troubleshooting
    My phone has 
    poor reception 
    and drops 
    calls. Make sure tha t your antenna is 
    not bent or damaged.
    Also, make sure you have a phone 
    signal (see the “Signal Strength 
    Indicator” item on page 24). Stay 
    clear of any obstructions such as 
    bridges, parking garages, or tall 
    buildings.
    I cannot hear 
    others on my 
    phone. While on a call, press the upper 
    volume key. The display should 
    show the volume increasing.
    Also, make sure that your phone’s 
    earpiece is not blocked by its 
    carrying case.
    I cannot open 
    my message 
    inbox. Before you can use text 
    messages, you must set up the 
    message inbox. See page 85.
    How do I see 
    the calls I sent 
    or received?To see the most recent calls you 
    dialed or received:
    M
    >(	
    >()2,	
    or),	
    
    Problem
    Solution
    148Troubleshooting
    My phone will 
    not send 
    voicemail 
    commands, 
    passwords, or 
    other codes.Your phone sends commands and 
    passwords as DTMF tones. You 
    can set your phone’s DTMF tones 
    to be 
    
     or 
    33
    . If you have trouble 
    sending numbers, check your 
    DTMF setting.
    1From the idle display, press:
    M
    >)>	)>&))	*
     > 
    <
    2Press
    S
     to scroll to 
    
    .
    3Press
    
    
     (+
    ) to select it.
    My phone’s 
    display is too 
    dark. Use the 
    
    
    
     feature to 
    change the level of contrast in 
    your display. See page 56.
    You can also use the 
    (/)	
    feature to change the length of 
    time that the display backlight 
    stays on. See page 55.
    My battery 
    didn’t last as 
    long as I 
    expected. 
    What can I do 
    to extend 
    battery lifeYour battery’s performance is 
    affected by charge time, feature 
    use, temperature changes, 
    backlight use, and other factors. 
    For tips on extending your battery 
    life, see page 25.
    Problem
    Solution 
    						
    							149Troubleshooting
    I am unable to 
    record a voice 
    note, voice 
    name, or voice 
    shortcut.Try moving to a quieter location to 
    make your voice recording. Hold 
    the phone about four inches (10 
    centimeters) from your mouth, 
    and speak directly into the phone 
    in a normal tone of voice.
    My TTY  device 
    doesn’t work 
    with my 
    phone.Your phone must be set to a TTY 
    mode for the phone to detect your 
    TTY device. See page 125.
    I plugged the 
    data cable into 
    my phone but 
    my phone did 
    not beep. How 
    do I know if 
    the data cable 
    is ready to go?The beep indicates that you are 
    set up correctly. If you did not hear 
    a beep, make sure that both ends 
    of the data cable are connected—
    the smaller end to your phone and 
    the larger end to your computer.
    Also, your computer may have 
    deactivated the port to save 
    power. Try opening an application 
    that uses the port, like a fax or 
    dial-up application, to 
    automatically activate the port.Problem
    Solution
    150Troubleshooting
    My phone 
    beeped when I 
    attached the 
    data cable, but 
    my data 
    applications
    don’t work. You must be in an area with digital 
    coverage. Check your phone’s 
    display for the digital signal 
    indicator (
    F
    ).
    Some wireless networks may not 
    support data transmission. If you 
    see the digital indicator, but you 
    are roaming on an unfamiliar 
    network, this may be the case.
    Also, remember that data 
    transmission usually requires a 
    subscription. Call your service 
    provider for more information.
    When sending 
    data with the 
    data cable, 
    why does the 
    computer
    show a 
    connection
    rate of 19200 
    Kbps?19200 Kbps is the data transfer 
    rate of the connection between 
    your computer and the phone. 
    The rate of the connection 
    between your phone and the 
    network is displayed on your 
    phone, and will be either 14400 or 
    9600 Kbps.
    I can’t end my 
    data call by 
    closing the 
    application on 
    my computer. 
    What can I do?Try pressing O
     on your phone. 
    Or try disconnecting the cable or 
    turning off the phone. If possible, 
    always close the connection 
    through your computer, as these 
    alternative methods may disrupt 
    the application on your computer.
    Problem
    Solution 
    						
    							151Troubleshooting
    I launched the 
    micro-browser 
    but the display 
    says: 2)(	
    	
    2)1
    .You may be in an area without 
    service. If you have wireless 
    service, look in the display for the 
    digital signal indicator (
    F
    ). If you 
    do not see the indicator, you may 
    be in an area that has only analog 
    service or no service at all. If you 
    see the digital signal indicator, you 
    may be connected to a digital 
    network that does not support 
    Internet access.
    I launched the 
    micro-browser 
    but the display 
    says: 
    	2	
    .2)1
    .Try again in a few minutes. The 
    servers may be temporarily busy.
    Problem
    Solution
    152Programming Instructions
    Programming InstructionsFollow this procedure if you need to program your phone’s 
    phone number(s).
    Note: Programming is normally done by a trained 
    technician at the site of purchase. Users should not make 
    changes other than ones in the following procedure.
    Before programming, ask your service provider for your:
    •Carrier System ID (a one- to five-digit number)
    •10-digit MIN (Mobile Identification Number)
    Press
    To
    1
    #
    , the Carrier System 
    ID number, 
    #
    ,*
    ,N
    enter programming 
    mode
    2
    0
    ,0
    ,0
    ,0
    ,0
    ,
    0(This is the security code 
    that is in the phone when 
    it is shipped from the 
    factory.)enter the security 
    code
    3
     (+
    )submit the security 
    code
    4
    S
    scroll to 
    &
    5
    
     #
     (+
    )open the MIN 
    display 
    						
    							153Programming Instructions
    6keypad keys for the 
    10-digit MINenter the new MIN
    7
    
     (+
    )store the new MIN
    8
    
     (-
    )exit programming 
    mode
    Press
    To
    154Specific Absorption Rate Data
    Specific Absorption Rate DataThis model phone meets the government’s requirements 
    for exposure to radio waves.
    Your wireless phone is a radio transmitter and receiver. It is 
    designed and manufactured not to exceed limits for exposure 
    to radio frequency (RF) energy set by the U.S. Federal 
    Communications Commission for the United States and by 
    Health Canada for Canada. These limits are par t of 
    comprehensive guidelines and establish permitted levels of 
    RF energy for the general population. The guidelines are 
    based on standards that were developed by independent 
    scientific organizations through periodic and thorough 
    evaluation of scientific studies. The standards include a 
    substantial safety margin designed to assure the safety of all 
    persons, regardless of age or health.
    The exposure standard for wireless mobile phones employs a 
    unit of measurement known as the Specific Absorption Rate, 
    or SAR. The SAR limit set by the FCC and by Health Canada 
    is 1.6 W/kg.
    1 Tests for SAR are conducted using standard 
    operating positions accepted by the FCC and by Industry 
    Canada with the phone transmitting at its highest cer tified 
    power level in all tested frequency bands. Although the SAR is 
    determined at the highest cer tified power level, the actual 
    SAR level of the phone while operating can be well below the 
    maximum value. This is because the phone is designed to 
    operate at multiple power levels so as to use only the power 
    required to reach the network. In general, the closer you are  
    						
    							155Specific Absorption Rate Data
    to a wireless base station antenna, the lower the power 
    output.
    Before a phone model is available for sale to the public in the 
    U.S. and Canada, it must be tested and cer tified to the FCC 
    and Industry Canada that it does not exceed the limit 
    established by each government for safe exposure. The tests 
    are performed in positions and locations (e.g., at the ear and 
    worn on the body) repor ted to the FCC and available for 
    review by Industry Canada. The highest SAR value for this 
    model phone when tested for use at the ear is 1.48 W/kg
    2,
    and when worn on the body, as described in this user guide, is 
    0.73 W/kg.
    2 (Body-worn measurements differ among phone 
    models, depending upon available accessories and regulatory 
    requirements). While there may be differences between the 
    SAR levels of various phones and at various positions, they all 
    meet the governmental requirements for safe exposure.
    The FCC and Industry Canada have granted an Equipment 
    Authorization for this model phone with all repor ted SAR 
    levels evaluated as being in compliance with the FCC and 
    Health Canada RF exposure guidelines. SAR information on 
    this model phone is on file with the FCC and can be found 
    under the Display Grant section of:
    http://www.fcc.gov/oet/fccidafter searching on FCC ID IHDT56CA1. You may also refer to 
    Motorola’s Web site:http://www.motorola.com/rfhealth
    156Specific Absorption Rate Data
    Additional information on Specific Absorption Rates (SAR) 
    can be found on the Cellular Telecommunications & Internet 
    Association (CTIA) Web site: http://phonefacts.netor the Canadian Wireless Telecommunications Association 
    (CWTA) Web site: http://www.cwta.ca1. In the United States and Canada, the SAR limit for mobile 
    phones used by the public is 1.6 watts/kg (W/kg) averaged over 
    one gram of tissue. The standard incorporates a substantial 
    margin of safety to give additional protection for the public and 
    to account for any variations in measurements.
    2. Additional related information includes the Motorola testing 
    protocol, assessment procedure, and measurement uncertainty 
    range for this product.ITC01-064 
    						
    							157Additional Health and Safety Information
    The U.S. Food and Drug 
    Administrations Center for 
    Devices and Radiological HealthConsumer Update on Mobile PhonesAdditional Health and Safety InformationFDA has been receiving inquiries about the safety of mobile 
    phones, including cellular phones and PCS phones. The 
    following summarizes what is known—and what remains 
    unknown—about whether these products can pose a hazard 
    to health, and what can be done to minimize any potential 
    risk. This information may be used to respond to questions.Why the concern?Mobile phones emit low levels of radio frequency energy (i.e., 
    radio frequency radiation) in the microwave range while being 
    used. They also emit very low levels of radio frequency energy 
    (RF), considered non-significant, when in the stand-by mode. 
    It is well known that high levels of RF can produce biological 
    damage through heating effects (this is how your microwave 
    oven is able to cook food). However, it is not known whether, 
    to what extent, or through what mechanism, lower levels of RF 
    might cause adverse health effects as well. Although some 
    research has been done to address these questions, no clear 
    picture of the biological effects of this type of radiation has 
    emerged to date. Thus, the available science does not allow 
    us to conclude that mobile phones are absolutely safe, or that 
    they are unsafe. However, the available scientific evidence 
    does not demonstrate any adverse health effects associated 
    with the use of mobile phones.
    158Additional Health and Safety Information
    What kinds of phones are in question?Questions have been raised about hand-held mobile phones, 
    the kind that have a built-in antenna that is positioned close to 
    the users head during normal telephone conversation. These 
    types of mobile phones are of concer n because of the shor t 
    distance between the phones antenna—the primary source 
    of the RF—and the persons head. The exposure to RF from 
    mobile phones in which the antenna is located at greater 
    distances from the user (on the outside of a car, for example) 
    is drastically lower than that from hand-held phones, because 
    a persons RF exposure decreases rapidly with distance from 
    the source. The safety of so-called “cordless phones,” which 
    have a base unit connected to the telephone wir ing in a house 
    and which operate at far lower power levels and frequencies, 
    has not been questioned.How much evidence is there that hand-held 
    mobile phones might be harmful?Briefly, there is not enough evidence to know for sure, either 
    way; however, research efforts are on-going. The existing 
    scientific evidence is conflicting and many of the studies that 
    have been done to date have suffered from flaws in their 
    research methods. Animal experiments investigating the 
    effects of RF exposures characteristic of mobile phones have 
    yielded conflicting results. A few animal studies, however, 
    have suggested that low levels of RF could accelerate the 
    development of cancer in laboratory animals. In one study, 
    mice genetically altered to be predisposed to developing one 
    type of cancer developed more than twice as many such 
    cancers when they were exposed to RF energy compared to 
    controls. There is much uncertainty among scientists about 
    whether results obtained from animal studies apply to the use  
    						
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