Motorola 120t Users Guide
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139Security Locking and Unlocking Your PhoneYou can lock your phone manually or set the phone to lock automatically whenever you turn it off. To use a locked phone, you must enter the unlock code. A locked phone still rings or vibrates for incoming calls or messages, but you must unlock it to answer . You can make emergency calls on your phone even when it is locked. For more information, see page 29. Lock Your Phone Manually Set Your Phone to Lock AutomaticallyYou can set your phone to lock every time you turn it off.Find the Feature M >) > (*)% > (/> (/ $ Press To 1keypad keys enter your unlock code 2 (+ )lock the phone Find the Feature M >) > (*)% > (/>* )( (/ > Press To 1keypad keys enter your unlock code 2 (+ )activate automatic lock 140Security Unlock Your PhoneAt the . (/ , prompt: Locking and Unlocking Your KeypadYou can lock your phone keypad to prevent accidental keypresses (for example, when carrying your phone in a purse or pocket). Note: Incoming calls and messages unlock the keypad.Restricting CallsYou can stop all incoming and/or outgoing calls, or you can restrict them to the numbers stored in your phonebook. Notes: •You can make emergency calls when outgoing calls are restricted. •Your phone still receives incoming text messages when incoming calls are restricted. Press To 1keypad keys enter your unlock code 2 (+ )unlock your phone Press To M* lock or unlock your keypad
141Security •When you restrict incoming calls to numbers stored in the phonebook, a valid incoming call may be restricted if caller ID information for the call is not available from the network. Tip: The phonebook is not locked when you restrict outgoing calls to numbers stored in the phonebook. To prevent a user from adding (and then calling) a new phonebook entry, you may want to lock the phonebook. See the “Lock Application” item on page 53.Find the Feature M >) > (*)% >)( Press To 1keypad keys enter your unlock code 2 (+ )open the restrict calls menu 3 S scroll to * ) or &( ) 4 # (+ )select the option 5 # (+ )change the $ setting 6 S scroll to , , or 1 / 7 (+ )select the allowed calls 142Security Activating Talk SecureYour phone can attempt to send your calls using a high- security connection, to prevent others from intercepting them. For more information, see page 28. Find the Feature M >) > (*)% >/ (* Press To 1 S scroll to 3, or 33 2 (+ )switch talk secure on or off
143Troubleshooting TroubleshootingCheck these questions first if you have problems with your phone. If you need additional help, contact the Motorola Customer Call Center at 1-800-331-6456 (United States) or 1-800-461-4575 (Canada).Question Answer Is your phone set up correctly?Press M# . If you do not see your phone number, contact your service provider. Is your battery charged? Do you see B in the display?The battery level indicator should have at least one segment showing ( C ). If it does not, recharge your battery. See page 19. Does the handset have a signal? Do you see j in the display? The signal strength indicator should have at least one segment showing ( 1). If it does not, move to an area with a stronger signal to use your phone. Is the earpiece volume too low?While on a call, press the upper volume key on the side of your phone. 144Troubleshooting The following refer to specific problems:Is the other party unable to hear you?Your phone may be muted. Press .. (+ ) if necessary to unmute the phone. Also, make sure that your phone’s microphone is not blocked by its carrying case or a sticker. Has the phone been damaged, dropped, or gotten wet?Dropping your phone, getting it wet, or using a non-Motorola battery or battery charger can damage the phone. The phone’s limited warranty does not cover liquid damage or damage caused from using non-Motorola accessories. Was a non-Motorola battery or battery charger used? Problem Solution My phone was stolen. To whom should I report this?Report a stolen phone to the police and to your service provider (the company that sends you your monthly wireless service bill). I forgot my password.See page 138. Question Answer
145Troubleshooting I pressed the power key, but nothing happened. Be sure to press and hold P (the power key) until the display appears and you hear an alert. This could take several seconds. If nothing happens, check that a charged battery is installed. See page 18. The display says: . (/ , . How do I unlock my phone?Enter the factory-preset unlock code (1234), or the last four digits of your phone number. If this fails, call your service provider (the company that sends you your monthly wireless service bill). My phone asks for an unlock code when I try to open a feature.The application you want is locked. If you do not know the unlock code, see page 138. My phone does not ring. If you see t or y in the display, then the ringer is turned off. See page 95. Also, the ringer may be set to ) even though your phone is set to an audible ring style. See page 95. Problem Solution 146Troubleshooting My phone rings even though I selected the ) (or 0)1 ) ring style. The ringer may be set to play a tone even though your phone is set to a silent ring style. See page 95. I tried to place a call and heard an alternating high/low tone. Your call did not reach the wireless system. You may have dialed the number too soon after turning the phone on. Wait until you see the idle display before making a call. I cannot send/ receive calls. Make sure that you have a phone signal (see the “Signal Strength Indicator” item on page 24). Avoid electrical or radio interference, and obstructions such as bridges, parking garages, or tall buildings. Your phone also may have the )( feature turned on. If you know the unlock code, you can change this setting in the security menu (M > ) >(*)% ). Problem Solution
147Troubleshooting My phone has poor reception and drops calls. Make sure tha t your antenna is not bent or damaged. Also, make sure you have a phone signal (see the “Signal Strength Indicator” item on page 24). Stay clear of any obstructions such as bridges, parking garages, or tall buildings. I cannot hear others on my phone. While on a call, press the upper volume key. The display should show the volume increasing. Also, make sure that your phone’s earpiece is not blocked by its carrying case. I cannot open my message inbox. Before you can use text messages, you must set up the message inbox. See page 85. How do I see the calls I sent or received?To see the most recent calls you dialed or received: M >( >()2, or), Problem Solution 148Troubleshooting My phone will not send voicemail commands, passwords, or other codes.Your phone sends commands and passwords as DTMF tones. You can set your phone’s DTMF tones to be or 33 . If you have trouble sending numbers, check your DTMF setting. 1From the idle display, press: M >)> )>&)) * > < 2Press S to scroll to . 3Press (+ ) to select it. My phone’s display is too dark. Use the feature to change the level of contrast in your display. See page 56. You can also use the (/) feature to change the length of time that the display backlight stays on. See page 55. My battery didn’t last as long as I expected. What can I do to extend battery lifeYour battery’s performance is affected by charge time, feature use, temperature changes, backlight use, and other factors. For tips on extending your battery life, see page 25. Problem Solution
149Troubleshooting I am unable to record a voice note, voice name, or voice shortcut.Try moving to a quieter location to make your voice recording. Hold the phone about four inches (10 centimeters) from your mouth, and speak directly into the phone in a normal tone of voice. My TTY device doesn’t work with my phone.Your phone must be set to a TTY mode for the phone to detect your TTY device. See page 125. I plugged the data cable into my phone but my phone did not beep. How do I know if the data cable is ready to go?The beep indicates that you are set up correctly. If you did not hear a beep, make sure that both ends of the data cable are connected— the smaller end to your phone and the larger end to your computer. Also, your computer may have deactivated the port to save power. Try opening an application that uses the port, like a fax or dial-up application, to automatically activate the port.Problem Solution 150Troubleshooting My phone beeped when I attached the data cable, but my data applications don’t work. You must be in an area with digital coverage. Check your phone’s display for the digital signal indicator ( F ). Some wireless networks may not support data transmission. If you see the digital indicator, but you are roaming on an unfamiliar network, this may be the case. Also, remember that data transmission usually requires a subscription. Call your service provider for more information. When sending data with the data cable, why does the computer show a connection rate of 19200 Kbps?19200 Kbps is the data transfer rate of the connection between your computer and the phone. The rate of the connection between your phone and the network is displayed on your phone, and will be either 14400 or 9600 Kbps. I can’t end my data call by closing the application on my computer. What can I do?Try pressing O on your phone. Or try disconnecting the cable or turning off the phone. If possible, always close the connection through your computer, as these alternative methods may disrupt the application on your computer. Problem Solution
151Troubleshooting I launched the micro-browser but the display says: 2)( 2)1 .You may be in an area without service. If you have wireless service, look in the display for the digital signal indicator ( F ). If you do not see the indicator, you may be in an area that has only analog service or no service at all. If you see the digital signal indicator, you may be connected to a digital network that does not support Internet access. I launched the micro-browser but the display says: 2 .2)1 .Try again in a few minutes. The servers may be temporarily busy. Problem Solution 152Programming Instructions Programming InstructionsFollow this procedure if you need to program your phone’s phone number(s). Note: Programming is normally done by a trained technician at the site of purchase. Users should not make changes other than ones in the following procedure. Before programming, ask your service provider for your: •Carrier System ID (a one- to five-digit number) •10-digit MIN (Mobile Identification Number) Press To 1 # , the Carrier System ID number, # ,* ,N enter programming mode 2 0 ,0 ,0 ,0 ,0 , 0(This is the security code that is in the phone when it is shipped from the factory.)enter the security code 3 (+ )submit the security code 4 S scroll to & 5 # (+ )open the MIN display
153Programming Instructions 6keypad keys for the 10-digit MINenter the new MIN 7 (+ )store the new MIN 8 (- )exit programming mode Press To 154Specific Absorption Rate Data Specific Absorption Rate DataThis model phone meets the government’s requirements for exposure to radio waves. Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed limits for exposure to radio frequency (RF) energy set by the U.S. Federal Communications Commission for the United States and by Health Canada for Canada. These limits are par t of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age or health. The exposure standard for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC and by Health Canada is 1.6 W/kg. 1 Tests for SAR are conducted using standard operating positions accepted by the FCC and by Industry Canada with the phone transmitting at its highest cer tified power level in all tested frequency bands. Although the SAR is determined at the highest cer tified power level, the actual SAR level of the phone while operating can be well below the maximum value. This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are
155Specific Absorption Rate Data to a wireless base station antenna, the lower the power output. Before a phone model is available for sale to the public in the U.S. and Canada, it must be tested and cer tified to the FCC and Industry Canada that it does not exceed the limit established by each government for safe exposure. The tests are performed in positions and locations (e.g., at the ear and worn on the body) repor ted to the FCC and available for review by Industry Canada. The highest SAR value for this model phone when tested for use at the ear is 1.48 W/kg 2, and when worn on the body, as described in this user guide, is 0.73 W/kg. 2 (Body-worn measurements differ among phone models, depending upon available accessories and regulatory requirements). While there may be differences between the SAR levels of various phones and at various positions, they all meet the governmental requirements for safe exposure. The FCC and Industry Canada have granted an Equipment Authorization for this model phone with all repor ted SAR levels evaluated as being in compliance with the FCC and Health Canada RF exposure guidelines. SAR information on this model phone is on file with the FCC and can be found under the Display Grant section of: http://www.fcc.gov/oet/fccidafter searching on FCC ID IHDT56CA1. You may also refer to Motorola’s Web site:http://www.motorola.com/rfhealth 156Specific Absorption Rate Data Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications & Internet Association (CTIA) Web site: http://phonefacts.netor the Canadian Wireless Telecommunications Association (CWTA) Web site: http://www.cwta.ca1. In the United States and Canada, the SAR limit for mobile phones used by the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue. The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements. 2. Additional related information includes the Motorola testing protocol, assessment procedure, and measurement uncertainty range for this product.ITC01-064
157Additional Health and Safety Information The U.S. Food and Drug Administrations Center for Devices and Radiological HealthConsumer Update on Mobile PhonesAdditional Health and Safety InformationFDA has been receiving inquiries about the safety of mobile phones, including cellular phones and PCS phones. The following summarizes what is known—and what remains unknown—about whether these products can pose a hazard to health, and what can be done to minimize any potential risk. This information may be used to respond to questions.Why the concern?Mobile phones emit low levels of radio frequency energy (i.e., radio frequency radiation) in the microwave range while being used. They also emit very low levels of radio frequency energy (RF), considered non-significant, when in the stand-by mode. It is well known that high levels of RF can produce biological damage through heating effects (this is how your microwave oven is able to cook food). However, it is not known whether, to what extent, or through what mechanism, lower levels of RF might cause adverse health effects as well. Although some research has been done to address these questions, no clear picture of the biological effects of this type of radiation has emerged to date. Thus, the available science does not allow us to conclude that mobile phones are absolutely safe, or that they are unsafe. However, the available scientific evidence does not demonstrate any adverse health effects associated with the use of mobile phones. 158Additional Health and Safety Information What kinds of phones are in question?Questions have been raised about hand-held mobile phones, the kind that have a built-in antenna that is positioned close to the users head during normal telephone conversation. These types of mobile phones are of concer n because of the shor t distance between the phones antenna—the primary source of the RF—and the persons head. The exposure to RF from mobile phones in which the antenna is located at greater distances from the user (on the outside of a car, for example) is drastically lower than that from hand-held phones, because a persons RF exposure decreases rapidly with distance from the source. The safety of so-called “cordless phones,” which have a base unit connected to the telephone wir ing in a house and which operate at far lower power levels and frequencies, has not been questioned.How much evidence is there that hand-held mobile phones might be harmful?Briefly, there is not enough evidence to know for sure, either way; however, research efforts are on-going. The existing scientific evidence is conflicting and many of the studies that have been done to date have suffered from flaws in their research methods. Animal experiments investigating the effects of RF exposures characteristic of mobile phones have yielded conflicting results. A few animal studies, however, have suggested that low levels of RF could accelerate the development of cancer in laboratory animals. In one study, mice genetically altered to be predisposed to developing one type of cancer developed more than twice as many such cancers when they were exposed to RF energy compared to controls. There is much uncertainty among scientists about whether results obtained from animal studies apply to the use