Mitsubishi Electric CP9810DW User Manual
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18 CONNECTIONSPREPARATIONTROUBLE- SHOOTING FEATURES PRECAUTIONS OTHERS CONTENTS ERROR MESSAGES AND COUNTERMEASURES INDICATIONS ON THE FRONT PANEL AND COUNTERMEASURES 2If, for some reason, printing is not possible or an error occurs during printing, the indicators on the front panel will illuminate or blink. In this case, follow the procedure described below. In case of an error during printing, unless you turn off the unit, the unit resumes printing automatically when the error is corrected. ALARM Causes and Countermeasures The door is open. •Close the door. A paper jam occurs. •Refer to “Overcoming paper jams.” The power is turned off during printing process. •Turn on the power and carry out the paper feed & cut. The temperature of the thermal head is too high. •Wait until the indication goes off. * Note The ink ribbon is not loaded. The ink ribbon is used up. The ink ribbon which is not available to this printer is installed. •Replace the ink ribbon with a new one. The print paper is not installed. The print paper is used up. •Install new print paper. The actual combination of ink ribbon and print paper is inconsistent with the setting made by the personal computer. •Set the personal computer according to the actual combination of ink ribbon and print paper. Turn off the printer, then adjust the setting of the personal computer to the actual combinatin of ink ribbon and print paper. Other errors When ALARM or PAPER/INK RIBBON indicator illuminates or blinks, open the door and carry out the above countermeasures. If the indicator is not turned off by closing the door, carry out the paper feed & cut. *NoteIf an error occurs while the continuous printing through the PC is ongoing, it is resumed after the COOLING indicator goes off. PAPER/ INK RIBBONDATA READYPage : Steady on: Off: Blinking : Depends on the previous condition 7 19 14-15 11-15 11-12 20 COOLING --- 7 Downloaded From ManualsPrinter.com Manuals
19 CONNECTIONSPREPARATIONTROUBLE- SHOOTING FEATURES PRECAUTIONS OTHERS CONTENTS OVERCOMING PAPER JAMS 1 11 1 1Press the DOOR OPEN button to open the door. Make sure that the power is turned on before opening the door. If the door does not open, turn off the power and turn it on again. Then press the DOOR OPEN button again. 2 22 2 2Remove the ink cassette. Push down the ink cassette as shown by the arrow 1 and pull it out. 3 33 3 3Take out the print paper. When taking the print paper out, pull it up toward you. 4 44 4 4Cut off the defective part of the print paper with scissors. NOTE •Make sure to cut off the printed part of the print paper. Failure to do this may result in the ink ribbon sticking to the print paper and being torn. •Make sure to clean the thermal head and the roller. Refer to “CLEANING” (on pages 21 and 22). 5 55 5 5Install the print paper and the ink cassette with the ink ribbon. (Refer to pages 11-15.) 6 66 6 6Push the center of the door to close. The print paper setting is initialized two seconds after you close the door. When the auto feed & cut mode has been selected, the FEED & CUT procedure is repeated three times after you close the door. When the print paper with the post card printing on its reverse side is installed, the FEED & CUT procedure is repeated five times. 2 22 2 2 When the manual & cut mode has been selected When the manual feed & cut mode has been selected, hold down the FEED & CUT button for 1 second or longer. Repeat the manual feed & cut three times. When the print paper with the post card printing on its reverse side is installed, repeat this procedure five times. For how to select the auto feed & cut mode, see Setting of DIP switches (on page 10). 2 1 CANCEL DOOR OPEN FEED&CUT ERROR MESSAGES AND COUNTERMEASURES Thermal head (inside) Downloaded From ManualsPrinter.com Manuals
20 CONNECTIONSPREPARATIONTROUBLE- SHOOTING FEATURES PRECAUTIONS OTHERS CONTENTS BEFORE CALLING FOR SERVICE Symptom The power is not turned on. The door doesnt close. The image is not printed. An error can not be resolved. Check & Remedy Is the power cord plug disconnected from the outlet? → Connect the power cord plug to the outlet firmly. → The protective circuit may be working. Turn off the power and wait for about two minutes. Then turn on the power again. Are you turning off the power during printing procedure? → Turn on the power and then close the door. Is the image data sent to this unit? → Make sure that the image data is sent to this unit. Is the print paper or the ink ribbon used up? → Check them. Is the ink cassette installed correctly? → Install the ink cassette correctly. →Press the DOOR OPEN, CANCEL and FEED&CUT buttons simultaneously. This printer starts initialization. INSTRUCTIONS FOR TRANSPORTATION When transporting this unit for some reason such as repair, follow the instructions below. 1. Use the original packaging. The genuine package unit may not endure more than one round trip. If the unit is transported with the package unit more than one round trip, it may not be guaranteed. Purchase another package unit when transporting this unit again. Pack the unit with all the accessories (ink ribbon, print paper, ink cassette, and paper flanges) removed. 2. Turn off the power after the PAPER/INK RIBBON indicator blinks. After removing all the accessories, close the door with the printer’s power on. After the PAPER/INK RIBBON indicator blinks, turn the power off. 3. If the ink ribbon, print paper, or ink cassette can not be taken out, consult with your dealer. For the following symptoms, check the unit again before calling for service. ERROR MESSAGES AND COUNTERMEASURES Downloaded From ManualsPrinter.com Manuals
21 CONNECTIONSPREPARATIONTROUBLE- SHOOTING FEATURES PRECAUTIONS OTHERS CONTENTS Cleaning as indicated below will help maintain stable printer operation and extend the printer’s life. CLEANING How to fold tissue paper Cleaner pen Cleaning part A small amount of alcohol Cleaning part of thermal head Outside Inside Printing surface about 12 mm about 12 mm Cleaning ribbon (CR9800)lines 152 mm PREPARATIONS FOR CLEANING 1 11 1 1Press the POWER switch on the rear panel to turn on the power. 2 22 2 2Press the DOOR OPEN button to open the door. 3 33 3 3Remove the ink cassette. 4 44 4 4Take out the print paper. 5 55 5 5Press the POWER switch to turn off the power. Make sure to turn off the power before cleaning. FILTER CLEANING Take out the filter from the printer by pinching the tab as shown in the figure, then clean both sides of the filter with a vacuum. After completing cleaning, insert it to the end with the marking of “TOP SIDE” up. THERMAL HEAD CLEANING Preparations Alcohol (isopropyl alcohol) Tissue paper (Fold in half about four times, and use the folded side to clean.) Other : Cleaner pen (option)*, Cleaning ribbon (option)* * Please ask the dealer about options. When lines appear on the printed images, clean the thermal head. Wipe the head cleaning part (as shown right) carefully with tissue paper dampened with a small amount of alcohol. NOTE •Do not damage the thermal head. •When the poor print quality is not corrected even if the head has been cleaned, replacement of the thermal head may be required. Contact your dealer. CAUTION •Thermal head is hot right after printing. Wait until the head cools before cleaning the thermal head. NOTE •The thermal head may be damaged if you touch it while static electricity builds up on your body. 2 22 2 2 WHEN USING THE CLEANING RIBBON (CR9800) When you use print paper of 152 mm (6”) width after using that of 127 mm (5”), thermal head cleaning with a cleaning ribbon may be required. If one or two lines appear on the printing surface as shown right when printing on the print paper of 152 mm (6”) width, clean the thermal head using the optional cleaning ribbon. Cleaning is not required when : you use print paper of 127 mm (5”) width after using that of 127 mm(5”), you use print paper of 152 mm (6”) width after using that of 152 mm(6”), or you use print paper of 127 mm (5”) width after using that of 152 mm(6”). Print paper of 127 mm(5”) width: 9x13 (3.5x5”), 13x18 (5x7”) Print paper of 152 mm (6”) width: 10x15 (4x6”), 15x20 (6x8”), 15x23 (6x9”) NOTE When the symptom of poor print quality is not corrected even after the head is cleaned, replace the thermal head. Contact your dealer. Downloaded From ManualsPrinter.com Manuals
22 CONNECTIONSPREPARATIONTROUBLE- SHOOTING FEATURES PRECAUTIONS OTHERS CONTENTS CLEANING ROLLER CLEANING Preparations Alcohol (isopropyl alcohol) Tissue paper (Fold in half about four times, and use the folded side to clean.) Clean the black part of the roller. Wipe the black part carefully with tissue paper dampened with a small amount of alcohol. Wipe the whole roller by turning it. Cleaning part PAPER FLANGE CLEANING Clean the parts that contact the print paper sides as shown right. Wipe the parts carefully with tissue paper dampened with a small amount of alcohol.Roller Downloaded From ManualsPrinter.com Manuals
23 CONNECTIONSPREPARATIONTROUBLE- SHOOTING FEATURES PRECAUTIONS OTHERS CONTENTS SPECIFICATIONS SPECIFICATIONS Class Digital Color Printer Model CP9810DW Printing method Sublimation Dye Thermal Transfer line print 3-color faces progressive printing (yellow, magenta, and cyan) and surface lamination Print’s resolution 300 x 300 dpi (dpi : dots per inch) Dot resolution9x13 (3.5x5”) 1076 x 1572 dots 10x15 (4x6”) 1228 x 1868 dots 13x18 (5x7”) 1572 x 2128 dots 15x20 (6x8”) 1868 x 2422 dots 15x23 (6x9”) 1868 x 2730 dots Print size9x13 (3.5x5”) 89 x 127mm (without frame) 10x15 (4x6”)102 x 152mm (without frame) 13x18 (5x7”)127 x 178mm (without frame) 15x20 (6x8”)152 x 203mm (without frame) 15x23 (6x9”)152 x 229mm (without frame) Gradations 256 (8 bits) for each color (About 16.7 million colors) Printing time* (Fine mode) (Super fine mode) (Matte printing) 9x13 (3.5x5”) : Approx. 8 sec./sheet Approx. 12 sec./sheet Approx. 15 sec./sheet 10x15 (4x6”) : Approx. 8 sec./sheet Approx. 12 sec./sheet Approx. 17 sec./sheet 13x18 (5x7”) : Approx. 16 sec./sheet Approx. 22 sec./sheet Approx. 25 sec./sheet 15x20 (6x8”) : Approx. 18 sec./sheet Approx. 24 sec./sheet Approx. 28 sec./sheet 15x23 (6x9”) : Approx. 19 sec./sheet Approx. 26 sec./sheet Approx. 31 sec./sheet Supply method Automatic Interface Hi-Speed USB (Ver.2.0) Power supply 220 - 240 V AC 50/60 Hz, 120 V AC 50/60 Hz Power consumption 2.5 A (220 - 240 V AC, 50/60 Hz), 4.7 A (120 V AC, 50/60 Hz) during printing 0.4 A (220 - 240 V AC, 50/60 Hz), 0.4 A (120 V AC, 50/60 Hz) when not printing Operating conditions Temperature : 5°C - 40°C Humidity : 30% - 80% RH (no dewing) Installation conditions Operating attitude : Horizontal ±5° Outside dimensions 329 (W) x 404 (D) x 383 (H) mm (including feet) 329 (W) x 404 (D) x 353 (H) mm (excluding feet) Weight Approx. 21 kg (excluding accessories) Standard accessoriesPower cords (for 120 V and 230 V), Ink cassette (1), CD-ROM (1), Paper flange (1 set), Spacers (2), Quick setup guide (1), Paper strip bin (1), Paper catcher (1), Label for installation (1), Label for transportation (1) *When a high-grade paper/ink ribbon set is used (the speed obtained after the second print during continuous printing) Design and specifications are subject to change without notice. 2 22 2 2 Contents of CD-ROM • Operation manual • Printer driver • PRINTER DRIVER GUIDE Downloaded From ManualsPrinter.com Manuals
MITSUBISHI ELECTRIC EUROPE B.V. UK Branch Travellers Lane, Hatfield, Herts. AL10 8XB, England, U.K. Phone +44 (0) 1707 276100 FAX +44 (0) 1707 278755 German Branch Gothaer Strasse 8, 40880 Ratingen ; Postfach 1548, 40835 Ratingen ; Germany Phone +49 (2102) 486-9250 FAX +49 (2102) 486-7320 French Branch 25, Boulevard des Bouvets - 92741 NANTERRE cedex, France Phone +33 (1) 55 68 55 00 FAX +33 (1) 55 68 57 31 Italian Branch Centro Direzionale Colleoni, Palazzo Sirio, ingresso n.1 Viale Colleoni, 7, 20041 Agrate Brianza, (Milano) Italy Phone +39 03960531 FAX +39 0396053214 Benelux Branch Nijverheidsweg 23a, 3641 RP Mijdrecht, The Netherlands Phone +31 (0) 297-282461FAX +31 (0) 297-283936 Spanish Branch (Barcelona) Ctra. de Rubí, 76-80 - Apdo. 420 08190-Sant Cugat del Vallés - (Barcelona) Spain Phone +34 93 565 3154 FAX +34 93 589 4388 MITSUBISHI DIGITAL ELECTRONICS AMERICA, INC. 9351 Jeronimo Road, Irvine, CA 92618, U.S.A. Phone 949-465-6000 Manufactured by Mitsubishi Electric (Malaysia) Sdn. Bhd. PLO 32, Kawasan Perindustrian Senai II, 81400 Senai, Johor Darul Takzim, Malaysia Please contact the nearest Mitsubishi sales branch to get DOC (Declaration of Conformity) of the EC Directive 1999/5/EC. WE919C158A8 Downloaded From ManualsPrinter.com Manuals