Mitsubishi Electric CP9810DW User Manual

							DIGITAL COLOR PRINTER
MODEL
CP9810DW
OPERATION MANUAL
THIS OPERATION MANUAL IS IMPORTANT 
TO YOU.
PLEASE READ IT BEFORE USING YOUR 
DIGITAL COLOR PRINTER.
Hereby, Mitsubishi Electric Corporation, declares that this digital color prin\
ter is in
compliance with the essential requirements and other relevant provisions\
 of Directive
1999/5/EC.
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WARNING:
Use the included AC power cord so as not to interfere with radio and television reception.
If you use other cables, it may cause interference with radio and television reception.
WARNING :
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN
OR MOISTURE.
INFORMATION
This Class A digital apparatus complies with Canadian ICES-003.
CAUTION : TO REDUCE THE RISK OF ELECTRIC
SHOCK, 
DO NOT REMOVE COVER (OR BACK)
NO USER-SERVICEABLE PARTS INSIDE
REFER SERVICING TO QUALIFIED SERVICE
PERSONNEL.
RISK OF ELECTRIC SHOCK
DO NOT OPEN
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended
to alert the user to the presence of uninsulated “dangerous voltage” within the
product’s enclosure that may be of sufficient magnitude to constitute the risk of
electric shock.
The exclamation point within an equilateral triangle is intended to alert the user to
the presence of important operating and maintenance (servicing) instructions in the
literature accompanying the appliance.
The “Caution, hot surface” symbol indicates that the marked item may be hot and
should not be touched.
The “Electro Static Discharge (ESD) warning” symbol indicates that trouble
(including equipment malfunction) due to static electricity may occur in certain
conditions.
The “ON/OFF” symbol indicates connection to or disconnection from the mains,
at least for mains switches.
The “Alternating current” symbol indicates that the equipment is suitable for
alternating current only.
CAUTION
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CAUTION:
Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
NOTE:
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules.  These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment.  This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his or her own expense.
Operation is subject to the following two conditions;
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired
operation of the device.
WARNING:
In the USA or Canada, use the AC power cord according to the recommendations as
below, in order to comply with UL60950-1 and CAN/CSA C22.2 No. 60950-1-03.
Connect to the 120 V receptacle of the room or the host equipment.
The AC power cord should be UL or CSA approved and consist of type SVT, size 16
or 18AWG, length 2 m or shorter cord with IEC60320-1/C13 type, 125 V 10 A or
higher rating connector and NEMA 5-15 type, 125 V 10 A or higher rating plug.
Use the AC power cord as specified above, so as not to interfere with radio and
television reception.
If you use other cables, it may cause interference with radio and television reception.
WARNING:
In Europe, use the AC power cord according to the recommendations as below, in
order to comply with EN60950-1.
Connect to the 230 V receptacle of the room or the host equipment.
The AC power cord should be VDE approved and consist of core size 1 mm
2 or
bigger, length 2 m or shorter cord with IEC60320-1/C13 type, 250 V 10 A or higher
rating connector and CEE(7)VII type, 250 V 10 A or higher rating plug.
Use the AC power cord as specified above, so as not to interfere with radio and
television reception.
If you use other cables, it may cause interference with radio and television reception.
Your MITSUBISHI ELECTRIC product is designed and manufactured with high quality materials and
components which can be recycled and/or reused.
This symbol means that electrical and electronic equipment, batteries and accumulators, at their end-of-life,
should be disposed of separately from your household waste.
If a chemical symbol is printed beneath the symbol shown above, this chemical symbol means that the battery
or accumulator contains a heavy metal at a certain concentration. This will be indicated as follows:
Hg: mercury (0,0005%),  Cd: cadmium (0,002%),  Pb: lead (0,004%)
In the European Union there are separate collection systems for used electrical and electronic products,
batteries and accumulators.
Please, dispose of this equipment, batteries and accumulators correctly at your local community waste
collection/recycling centre.
Please, help us to conserve the environment we live in!
Note: This symbol mark is for EU countries only.
This symbol mark is according to the directive 2002/96/EC Article 10 Information for users and Annex IV, and/
or to the directive 2006/66/EC Article 20 Information for end-users and Annex II.
WARNING:
The socket outlet shall be installed near the equipment and shall be easily accessible.
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CONTENTS
Contents ................................................................................................ 1
Safety precautions ................................................................................ 2-4
Special features .................................................................................... 5
Unpacking ............................................................................................. 6
Features and functions ......................................................................... 7-8
Front panel ............................................................................................. 7
Side and rear panel ................................................................................ 8
Connections .......................................................................................... 9-10
Connection with USB data signal equipment ......................................... 9
Setting of DIP switches .......................................................................... 10
Before operation .................................................................................... 11-17
Installation of print paper ........................................................................ 11-12
Positioning of adjustable paper guide .................................................... 13
Installation of ink ribbon ......................................................................... 14-15
Handling of paper / ink ribbon set .......................................................... 16
Installation of printer driver ..................................................................... 17
Error messages and countermeasures ................................................. 18-20
Indications on the front panel and countermeasures ............................. 18
Overcoming paper jams ......................................................................... 19
Before calling for service ........................................................................ 20
Instructions for transportation ................................................................ 20
Cleaning ................................................................................................ 21-22
Specifications ........................................................................................ 23
CONTENTS
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In the interest of safety, please observe the following precautions:
POWER REQUIREMENT
This Digital Color Printer is designed to operate on 120 V AC 50/60 Hz in the U.S.A. and Canada, and 220 V - 240 V AC
50/60 Hz in Europe.  Never connect to any outlet or power supply having a different voltage or frequency.
WARNING : THIS APPARATUS MUST BE EARTHED.
PROTECTIVE MEASURES
IF ABNORMALITIES ARISE, .....
Use of the unit during emission of smoke or abnormal sounds (without adopting countermeasures) is dangerous.  In such a
case, unplug the power cord from the source outlet immediately, and request maintenance service from the sales dealer.
NEVER INSERT ANY OBJECT INTO THE UNIT
Foreign objects of any kind inserted into this unit constitute a safety hazard and can cause extensive damage.
DO NOT PLACE ANYTHING ON THE DIGITAL COLOR PRINTER
Heavy objects placed on the Digital Color Printer can cause damage or obstruct proper ventilation.
PROTECT THE POWER CORD
Damage to the power cord may cause fire or shock hazard.  When unplugging, hold by the plug only and remove carefully.
DO NOT PLACE WATER CONTAINERS ON THE UNIT
Do not place flower vases, and other water-holding containers on the device.  If, for some reason, water seeps to the inside of
the unit, unplug the power cord from the source outlet, and contact the sales dealer.  If used without corrective measures, the
unit may be damaged.
“In the interest of safety, avoid handling of liquids near the unit.”
DO NOT REMOVE THE CABINET
Touching internal parts is dangerous, besides, it may lead to malfunction.  Contact the sales dealer to carry out internal checks
and adjustments. Before opening the cover for eliminating a jammed paper, etc., be sure to disconnect the power cord plug.
UNPLUG THE POWER CORD DURING A LONG ABSENCE
Turn off the main power switch and unplug the power cord during a long absence.
WHEN TRANSPORTING THE UNIT
When transporting the unit, remove the ink ribbon and print paper from the unit. See “INSTRUCTIONS FOR
TRANSPORTATION” on page 20.
BE CAREFUL AROUND PRINT PAPER EXIT SLOT
Don’t insert your hand or any material into the paper exit slot during printing.
Do not touch the cutter blade inside the paper exit slot.
Otherwise, your finger will be injured.
DO NOT TOUCH THE THERMAL HEAD
Do not touch the thermal head (located inside the unit).
They are heated to high temperature and may cause burns or injury when touched.
Also, malfunction caused by static electricity may occur.
WHEN PLACING THE PRINT PAPER, REMOVE ONE FLANGE AND KEEP THE PRINT PAPER UPRIGHT ON ITS
SIDE WITH NO FLANGE
When you put the print paper sideways on a table, etc., it may roll and fall. This may cause injury.
CONNECTION CABLES
Use the provided power cord.
SAFETY PRECAUTIONS
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REMOVE THE PAPER STRIP BIN WHEN OPENING OR CLOSING THE DOOR
When you open or close the door with the paper strip bin installed, the bin may be removed and fall. This may cause injury or
damage.
INSTALLATION LOCATIONS
MAINTAIN GOOD VENTILATION
Ventilation slots and holes are provided on the rear and both sides of this unit.  Place the unit on a hard and level surface and
keep a space between the unit and the walls to ensure proper ventilation. When putting the unit on the system rack, take a
space between the unit and the back and sides of the rack.
SUITABLE LOCATIONS
Avoid shaky places or hot-springs areas where hydrogen sulfide and acidic ions are likely to be generated.
AVOID PLACES WITH HIGH HUMIDITY AND DUST
Do not place the unit at a high humidity and dusty locations.  They can cause extensive damage to this unit.  Avoid places where
the unit is likely to be exposed to oily fumes and vapors.
AVOID PLACES LIKELY TO BE EXTREMELY HOT
Places exposed to direct sunlight, or near heating appliances can attain extremely high temperatures, which may deform the
cabinet, or can become a prime cause of damage.
PLACES THE UNIT ON A HORIZONTAL LEVEL
The unit is likely to be affected if it is placed in slanted conditions or in an unstable places.
PROTECT AGAINST DEW FORMATION
In extremely cold regions, if the unit is moved quickly from an extremely cold place to warmer one, dew is likely to be formed.  If
dew is formed, printing is not possible.
OPERATING AMBIENT TEMPERATURE RANGE
The operating ambient temperature range is 5°C - 40°C (41°F - 104°F) and the humidity of 30% - 80% RH.  When using the unit
on the system rack, be sure to keep this ambient temperature inside the rack.
When the printer is used in a low temperature, it may take some time to start printing.
FOR LONG OPERATING LIFE
UNSUITABLE MATERIALS FOR THE DIGITAL COLOR PRINTER
Coat flaking and deformation are likely to occur if the unit is wiped with chemical dusters, benzine, thinner or any other solvent, if
rubber or PVC items are left in contact with the unit for extended duration, or if the unit is sprayed with insecticide.
CARE OF THE CABINET
Unplug and clean with a soft cloth slightly moistened with a mild soap and water solution.  Allow to dry completely before
operating.  Never use petroleum base solutions or abrasive cleaners.
HEAD ABRASION
The thermal head, like the video head, wears out.  When it is abraded, it becomes hard to print out fine details of the picture.  In
such a case, it is necessary to replace the thermal head.  Consult with the sales dealer for replacing the head.
CONNECTING DEVICES
Read thoroughly “Operating Precautions” of the instruction booklets for the devices connected with the Digital Color Printer.  The
power cord must be disconnected after printing is over.
CAUTION ON RELOCATING
When transporting this unit, make sure it is not likely to be subjected to impacts.  They can be a prime cause for damage.
Further, make sure to disconnect the power cord from the power outlet, and the cables from the connected devices.
SAFETY PRECAUTIONS
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OTHER CAUTIONS
•Do not pull out nor touch the print paper until printing is completed. It may degrade the print quality or cause an error.
•Dust or other foreign matter adhering to the print paper or the ink cassette, or deformation resulting from exposure to
extremely low or high temperatures could cause loss of color, uneven color or lines, or wrinkles in the print images.
•During printing on 13x18 (5x7”), 15x20 (6x8”) or 15x23 (6x9”) size paper, the printer may stop printing temporarily for cooling
down. (The COOLING indicator blinks.) Please wait for the printer to resume printing after its completion of cooling.
Do not touch the print paper.
•During printing, the printer may stop printing temporarily for cooling down. (The COOLING indicator blinks.) Please wait for
the printer to resume printing after its completion of cooling.
•Each time printing on 13x18 (5x7”)-size or 15x23 (6x9”)-size paper is completed, remove the prints. If the prints are not
removed, a paper jam may occur.
NOTE:
YOUR UNDERSTANDING IS REQUESTED FOR THE LOSS OF IMAGES IN MEMORY DUE TO THE SUDDEN
OCCURRENCE OF A MALFUNCTION.
SAFETY PRECAUTIONS
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SPECIAL FEATURES
SPECIAL FEATURES
5 PRINT SIZES ARE AVAILABLE DEPENDING ON THE PURPOSE
5 printing sizes, 9x13 (3.5x5”) (max. 89 x 127 mm), 10x15 (4x6”) (max. 102 x 152 mm), 13x18 (5x7”) (max. 127 x 178 mm),
15x20 (6x8”) (max. 152 x 203 mm) and 15x23 (6x9”) (max. 152 x 229 mm), are selectable.
300 DPI HIGH RESOLUTION
CP9810DW has a high resolution of 300 dpi for precise illustrations and sharp photographic images.
LARGE CAPACITY PRINTING
Maximum of 680 prints per roll for 9x13 (3.5x5”) is offered.  Large economical print capacity per roll reduces frequency of
exchanging paper and ink ribbon.
THREE PRINTING MODES ARE AVAILABLE.
The super fine mode (high quality), fine mode (high speed), and matte printing mode can be used selectively depending on the
purpose.
HIGH QUALITY PRINTING
CP9810DW is a dye sublimation thermal transfer color printer, which produces superior high quality images.  It also produces a
continuous tone at 256 gradient for each of Y, M, and C and 16.7 million colors.
HIGH SPEED PRINTING
Normal printing speed is approx. 8 seconds (in 9x13 (3.5x5”) Fine mode print). Use of roll paper shortens the time for installing
and removing.
ADDITIONAL FEATURES COMPATIBLE WITH A VARIETY OF INTERFACES AND SYSTEMS
Input and output of control signals using the Hi-Speed USB (Ver. 2.0) interface.
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UNPACKING
UNPACKING
Take the printer out of the box by the following procedures. Make sure to check the accessories.
2 22 2
2CONTENTS
The accessories are contained in the upper cushions. Check the contents.
Quick setup
guide
Paper strip binCD-ROM
Paper flangesSpacers Power cords
Ink cassette
1 11 1
1Open the top of the box.
2 22 2
2Remove the accessories together with the cushion.
Remove the protective cardboard and then take the accessories out of the cushion.
3 33 3
3Hold the handle and the upper front part of the printer and pull the
printer up carefully to take it out of the box.
Hold the parts indicated by the arrows and pull the printer straight up.
NOTE
This printer is about 21 kg in weight. Handle it with care.
4 44 4
4Unwrap the packing.
Keep the cushions for transporting the printer again.
When moving this printer, hold the upper front part and the handle on the rear side.
Remove the protective materials for transportation such as protective sheet.
5 55 5
5Take the other accessories out of the lower cushion.
Handle
Paper
catcher Label for
installationLabel for
transportation
These are contained in the printer.Make sure to remove
the protective materials
from the ink cassette
and paper flanges.
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FEATURES AND FUNCTIONS
FRONT PANEL
PAPER STRIP BIN
Hook the paper strip bin by its latches.
To attach: A -> B
To remove: B -> A
1 11 1
1PAPER STRIP BIN
Holds the paper chips generated by margin cut. To prevent
jamming the chips at the print outlet, throw away the chips
frequently.
NOTE
Remove the bin before opening the door. If the door is
opened with this bin attached, the printer or this bin may
be damaged.
2 22 2
2PRINT OUTLET
The printed paper comes out here.
3 33 3
3DOOR OPEN BUTTON ()
When you press this button while the power is on, the door
will open in about five seconds.
4 44 4
4DOOR
Open this door when installing print paper or ink ribbon.
Press the DOOR OPEN button 3 to open the door.
5 55 5
5POWER INDICATOR ()
When the power is turned on, the indicator illuminates.
6 66 6
6ALARM INDICATOR ()
This indicator illuminates or blinks when a paper jam occurs
or the door is open. See page 18.
7 77 7
7PAPER/INK RIBBON INDICATOR ()
When an error concerning the ink ribbon or print paper
occurs, this indicator illuminates or blinks.  See page 18.
8 88 8
8DATA INDICATOR ()
This indicator blinks during data transfer. It illuminates
during printing.
9 99 9
9READY INDICATOR ()
This indicator illuminates when this unit is ready to accept
the data. It also illuminates during data transfer. It blinks
during print canceling procedure.
A AA A
ACOOLING INDICATOR ()
When the unit is overheated, this indicator blinks.  See
page 18.
B BB B
BCANCEL BUTTON ()
Press this button for more than 1 second during printing to
cancel continuous printing. After the ongoing printing at
the time this button is pressed is completed, the printing
process is canceled.
C CC C
CFEED & CUT BUTTON ()
When you keep pressing this button for more than 1
second, the print paper is fed and cut.
D DD D
DPA PER CATCHER
You may stack the prints on this paper catcher. See the
next page for the installation of this paper catcher. When
using the print paper of 13x18(5x7”), 15x20(6x8”) or
15x23(6x9”), do not install the paper catcher.
NOTE
When you use 9x13 (3.5x5”)-size or 10x15 (4x6”)-size
paper, you may stack about 10 prints on this paper catcher.
It is recommended to remove the prints stacked on the
paper catcher frequently. If the prints are not removed
frequently, a paper jam may cause.
E EE E
EFEET
These feet can be removed. See the next page for removal
of the feet.
NOTE
When this printer is turned on, the indicators start
illuminating in sequence. The printer is ready for use when
the POWER and READY buttons are lit.
A
B
1
10
1
1435
268
9
7
11
12 4
13
14
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