Mitel Sx-200 El/ml TELEMARKETER For The Superset 4150 Guide
Here you can view all the pages of manual Mitel Sx-200 El/ml TELEMARKETER For The Superset 4150 Guide. The Mitel manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 31
31 Agent Status Reports Table 4: Agent Status Reports Key # Sample Display Description 0 AVERAGE WAITING TIME 01:55 Average waiting time for agent 1 NUMBER OF ACD CALLS ANSWERED: 25 Number of ACD calls answered by agent 2 AVERAGE DURATION OF ACD CALLS 02:14 Average duration of ACD calls 3 NUMBER OF NON-ACD CALLS HANDLED: 3 Total non-ACD calls made/answered by agent 4 AVERAGE DURATION OF NON-ACD CALLS 01:27 Average duration of non-ACD calls 5 NUMBER OF TIMES AGENT MADE BUSY: 4 Number of times agents made...
Page 32
32 Status Indicators The following table illustrates the behavior of line status indicators. Table 5: Status Indicators Key Status Indicators Prime Line Idle Off Busy On Queue Status No calls in queue Off Calls waiting before 1st threshold time period On Calls waiting between 1st and 2nd threshold time periods Slow flash Calls waiting longer than 2nd threshold time period Pulsed flash Calls have overflowed Fast flash Agent Status Agent logged out Off Agent logged in - no calls...
Page 33
33 ADDITIONAL FEATURES
Page 34
34 Some Additional Features Instructions for performing commonly used features are given below. Placing a call on hold: 1. Press the red HOLD key. The status indicator of the held call flashes. 2. To retrieve the held call, press the line select key next to the flashing status indicator. Transferring a call: 1. While on a call, press the Trans/Conf softkey. 2. Dial the number of the third party. 3. Hang up -or- Wait until the called party answers and then introduce the caller being transferred. After...
Page 35
35 Making a directed page: 1. Press the Direct Page feature key. 2. Dial the extension number, or press the DSS key of the party being paged. 3. Broadcast your message.
Page 36
36 Notes