Minolta PagePro 1200W User Manual

							Troubleshooting9
9-1
9 Troubleshooting
✎
Note
Some computers connected with the parallel cable may not be able to 
communicate correctly with the printer.
CAUTION
The fusing unit can become very hot!
The fusing unit, which is located beneath the top cover, can become very 
hot when the printer is in operation.
➜To prevent injuries, avoid contact with this area.
9.1 Clearing media jams
Clearing a paper misfeed inside of the printer 
1Turn off the printer.
2Close the face-down tray.
Fusing unit
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							9Troubleshooting
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3Press the top cover release button, 
and then open the top cover.
4Remove the toner cartridge and the 
drum cartridge.
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5Carefully pull the misfed media out 
of the printer.
❍ If paper is misfed at the  
fusing unit, grasp the bottom of 
the paper with both hands and 
gently pull it out.
6Reinstall the drum cartridge.
7Reinstall the toner cartridge.
8Close the top cover, and then open the face-down tray. 
❍Printing automatically restarts from the page that was misfed.
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							9Troubleshooting
9-4Clearing a media jam in the output tray 
1Carefully pull the misfed media out 
of the tray.
2Open the top cover and close it again in order to reset the printer.
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9-5 Clearing a media jam at Tray 1 
1Remove the tray cover and any 
media in Tray 1.
2Carefully pull the misfed media out 
of Tray 1.
3Reload the media in Tray 1, and replace the tray cover. 
❍Do not reload curled or wrinkled media.
4Reinstall Tray 1 in the printer.
5Close the face-down tray, and then open the top cover. 
6Remove any pieces of media that may have torn off or are remaining 
in the printer.
7Close the top cover, and then open the face-down tray. 
8Open the top cover and close it again in order to reset the printer.
❍Printing automatically restarts from the page that was misfed.
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							9Troubleshooting
9-6Clearing a media jam in the manual feed tray 
1Remove the Tray 1 cover and the 
plate at the inlet of the manual feed 
tray.
2Remove the misfed media.
3Reinstall the plate at the inlet of the 
manual feed tray and the Tray 1 
cover.
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Clearing a media jam in the lower feeder unit (Tray 2) 
1Slide the tray out of the lower feeder  
unit.
2Remove any folded or misfed media 
from the inside of the lower feeder  
unit.
3Remove the tray cover and any media in the tray.
4Carefully pull the misfed media out of the tray.
5Reload the media in the tray.
❍Make sure the paper is evenly  
aligned and that the top sheet is 
below the maximum paper  
mark.
❍Do not reload curled or wrinkled  
media.
6Replace the tray cover and insert the tray into the lower feeder unit.
7Open the printer
’s top cover and close it again in order to reset the 
printer. 
❍Printing automatically restarts from the page that was misfed.
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							9Troubleshooting
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9.2 General printing problems
✎
For further information and assistance...
can be found in the Internet at www.minolta-qms.com/support
9.3 Print quality problems
If you are having problems with print quality, follow these steps:

Remove the toner cartridge and gently shake it back and forth to dis-
tribute the remaining toner evenly.

Remove the toner cartridge and check for damage. If necessary, 
replace with a new cartridge. See page 8-2.

Remove the drum cartridge and check for damage. If necessary, 
replace with a new cartridge. See page 8-6.

Clean the inside of the printer. See page 8-10.

Deactivate the Toner Save feature in the print menu and try another 
sample printout. See page 4-6.
ProblemPossible causeAction
No output The printer is not connected to 
the power supply, or the cable is 
not connected to the printer.Check the power connection and 
the interface connection to the 
printer.
The printer is not turned on. Turn on the printer.
You are using the wrong type of 
interface cable.Check whether the interface 
cable type conforms to the 
specifications (see chapter 10).
The computers communication 
port settings are not correct for 
your printer.Check the computer’s 
communication port settings. 
Refer to the documentation that 
comes with your computer and 
check if its current 
communication port settings are 
correct.
The parallel port on your 
computer is also being used for 
other equipment (for example, a 
scanner, ZIP drive).Disconnect the other equipment 
and operate the printer via this 
port.
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ProblemPossible causeAction
Blank pages The toner cartridge is empty or 
damaged.Remove the toner cartridge and 
check for damage. If necessary, 
replace the toner cartridge. (See 
page 8-2.)
Black pages The toner cartridge is damaged. Remove the toner cartridge and 
check for damage. If necessary, 
replace the toner cartridge. (See 
page 8-2.)
Pages  are  too  light The Toner Save mode has been 
activated.Check the setting in the printer 
driver. Change the setting and 
try printing again. (See chapter 
4.)
The toner density is not set 
correctly in the printer driver.Set the toner density to the 
desired level and try printing 
again. (See chapter 8.)
The toner cartridge may be 
running out of toner.Remove the toner cartridge and 
rock it in order to improve the 
distribution of the remaining 
toner. If the problem persists, 
replace the toner cartridge. (See 
chapter 8.)
The toner cartridge is damaged. Remove the toner cartridge and 
check it for damage. If 
necessary, replace the toner 
cartridge. (See chapter 8.)
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							9Troubleshooting
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Pages are too dark The toner cartridge is damaged. Remove the toner cartridge and 
check it for damage. If 
necessary, replace the toner 
cartridge. (See chapter 8.)
The toner density is not set 
correctly in the printer driver.Set the toner density to the 
desired level. (See chapter 4.)
Blurred background 
on the printoutThe toner cartridge is damaged. Remove the toner cartridge and 
check for damage. If necessary, 
replace the toner cartridge. (See 
page 8-2.)
Uneven toner density The toner cartridge is damaged. Remove the toner cartridge and 
check for damage. If necessary, 
replace the toner cartridge. (See 
page 8-2.)
The drum cartridge is damaged. Remove the drum cartridge and 
check for damage. If necessary, 
replace the drum cartridge. (See 
page 8-6.)
The toner may be unevenly 
distributed inside the toner 
cartridge.Remove the toner cartridge and 
gently rock in order to improve 
the distribution of the remaining 
toner. If the problem persists, 
replace the toner cartridge. (See 
page 8-2.)
Blank spots, text 
missingThe paper is moist because of 
high humidity in the air or from 
being splashed with water.Replace the paper you are using 
with dry paper and try printing 
again.
ProblemPossible causeAction
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