Miele W1712 User Manual

							Cleaning the siphon tube and
conditioner channel
1. Remove the siphon from
compartment
						

							Cleaning the water inlet filters
The washing machine has two filters to
protect the inlet valves.
These filters should be checked every
six months or so, or more often if there
are frequent interruptions to the water
supply.
To clean the filter in the union in the
open end of the inlet hose:
^First turn off the tap.
^Unscrew the threaded union
connecting the free end of the inlet
hose to the tap.
^
Remove the rubber seal1from the
recess.
^
Using pointed pliers, take hold of the
plastic filter bar2, remove the filter
and clean.
^
Put the filter and seal back in the
reverse order and reconnect the
hose.
^
Turn on the tap and check the
connection is watertight.To clean the filter in the water inlet
valve
^Using pliers, carefully loosen the
ribbed plastic nut on the inlet valve
and unscrew.
^Use water pump pliers to withdraw
the plastic filter by the bar (see
illustration). Clean, put back and
secure.
The two filtersmustbe put back in
place after cleaning.
Cleaning and care
32 
						

							What to do if...
With the help of the following notes, minor faults in the performance of the
machine, some of which may result from incorrect operation, can be put right
without contacting the Service Department. You should, however, note the
following:
,Repair work to electrical appliances should only be carried out by a
suitably qualified person in accordance with current local and national safety
regulations. Repairs and other work by unqualified persons could be
dangerous. The manufacturer cannot be held liable for unauthorised work.
The programme does not start
Problem Possible cause Remedy
The display remains
dark, and theStart/
Stopbutton indicator
light does not come
on.There is no power to
the machine.Check whether
– the mains plug is plugged
in and switched on.
– the fuse or circuit breaker
has tripped.
You are asked to enter
a code.Access via a code has
been activated.Enter the code and confirm
the entry. Deactivate the code
if you do not wish this
message to appear in the
display the next time the
machine is switched on.
The display is dark.The display has
switched off
automatically to save
energy (Standby
mode).Press a button. Standby
comes to an end.
Problem solving guide
33 
						

							Fault messages in the display
Problem Possible cause RemedyA
;lights up in the
display and
Drain fault
flashes.–The water outlet is
blocked or
restricted.
–The drain hose has
been fixed too high.–Clean the drain filter and
the drain pump.
–The maximum delivery
head is 1 m.
;lights up in the
display and
Water inlet
fault
flashes.The water inlet is
blocked or restricted.Check whether
–the tap is opened properly.
–the inlet hose is kinked.
– the water pressure is too
low.
;lights up in the
display and
Waterproof
fault
flashes.The water protection
system has reacted.Call the Service Department.
;lights up in the
display and
Technical
fault
flashes.There is a fault. Start the programme again.
If the fault message appears
again, contact the Service
Department.
Anti-crease
Chk detergent
flashes in the display.Excessive foam has
built up during
washing.Use less detergent next time
and follow the manufacturers
instructions on dosage given
on the packaging.
ATo switch off the fault message: Switch the machine off withI-On/0-Offbutton.
Problem solving guide
34 
						

							General problems
Problem Possible cause Remedy
The machine shakes
during the spin cycle.The machine feet are
not level.Level the machine (see
Installation).
The laundry has not
been spun properly
and is still wet.The machine detected
an imbalance during the
final spin and reduced
the spin speed
automatically.Include both large and small
items in the load as this will
give better distribution.
The laundry has not
spun satisfactorily.The spin speed
selected was too low.Select a higher spin speed
next time.
The pump makes
strange noises.This is not a fault! These noises occur at the end of a
pump sequence as a normal part of the operation.
There is a lot of
detergent residue in
the detergent drawer.The water pressure is
too low.– Clean the water inlet filter.
– Select Water plus.
Powder detergent used
with water softeners can
be sticky.Add washing powder and
then add the water softener.
Fabric conditioner is
not completely
dispensed or too much
water remains in the
						

							An unsatisfactory wash result
Problem Possible cause Remedy
Liquid detergent
does not give the
required result.Liquid detergents
usually contain no
bleaching agents.
They do not remove
fruit, coffee and tea
stains.–Use a general purpose
detergent containing a
bleaching agent.
–Pour stain removers into
compartmentjof the
dispenser drawer and liquid
detergent into a dispenser ball.
–Never put stain removers and
liquid detergent together in the
dispenser drawer.
Grey, greasy
particles cling to
washed laundry.Insufficient amounts of
detergent were used
to break down the
particles of grease in
heavily soiled laundry.– Use more detergent.
– Before washing the next load
run aCottons 60°Cprogramme
with liquid detergent but without
a load.
A stale smell is in
the drum and on
laundry.Low temperature
washing.Before washing the next load run
aCottons 95°Cprogramme with
powder detergent but without a
load.
White residues
which look like
powder detergent
are seen on dark
textiles after
washing.The detergent
contained compounds
(zeolites) to aid water
softening which are
not soluble in water.
They have ended up
on the laundry.–
Try and brush off the residues
with a soft brush once the
laundry is dry.
–
Wash dark textiles using a
detergent which contains no
zeolites. Liquid detergents
usually contain no zeolites.
–
Use theDark garments
programme.
Clothes are coming
out creased.Programme was
overloaded.Reduce quantity of clothes in
drum.
The wrong
programme was used.–
Check care labels and the
programme chart.
–
Use easy iron conditioners.
Problem solving guide
36 
						

							The drum door does not open when you press the Door button
Possible cause Remedy
The machine is not
connected to the
electricity supply and/or is
not switched on.Insert the plug in the socket and switch on and/or
switch the machine on with theI-On/0-Offbutton.
The safety lock has been
activated.Deactivate the safety lock as described in
Changing the programme sequence - Safety
lock.
Access via a code has
been activated.Deactivate the code as described in
Programmable functions - Code.
Power cut.Open the drum door as described in the next
section.
The door was not correctly
engaged.Press hard against the lock side of the drum door
and then press theDoorbutton.
There is still water in the
drum and the machine is
unable to drain.Clean the drain filter and drain pump as described
in the next section.
For safety reasons the drum door cannot be opened if the suds temperature is
higher than 55°C.
Problem solving guide
37 
						

							Opening the drum door in the
event of a blocked drain outlet
and/or power failure
^Switch the washing machine off.
There is a filter flap opener behind the
detergent drawer facia panel.
^Remove the opener.
^
Use it to open the access flap.Blocked drain outlet
If the drain outlet is clogged, more
water will be retained in the machine
(up to 25 litres).
,Caution: If laundry has been
washed at a high temperature, water
draining out of the machine will still
be hot. Danger of scalding!
Procedure for draining the machine
^Place a suitable container under the
access flap.
When draining water from the
machine, donotunscrew the drain
filter completely or take it right out.
^
Turn the drain filter lid round, until
water runs out.
To interrupt the flow of water:
^
Tighten the drain filter back up again.
Problem solving guide
38 
						

							Once the flow of water ceases:
^Remove the drain filter completely.
^Clean the drain filter thoroughly.
^
Remove any foreign objects (e.g.
buttons, coins, etc.) and fluff. Turn
the impeller by hand to check that it
rotates freely. Any foreign object
causing an obstruction should be
removed.
^
Put the drain filter back in place and
secure.
,Make sure the drain filter is
securely tightened. Otherwise there
is a risk of water leakage during use.
Opening the drum door
,Always make sure that the drum
is stationary before reaching into the
machine to remove laundry.
Reaching into a moving drum is
extremely dangerous.
^
Pull the emergency release
downwards (see illustration). The
drum door will open.
Problem solving guide
39 
						

							Repairs
In the event of any faults which you
cannot remedy yourself, please
contact:
–your Miele Chartered Agent, or
–the Miele Service Department
(see back cover for contact details).
When contacting your Chartered Agent
or the Service Department, please
quote the model and serial number of
your machine, both of which are shown
on the data plate visible above the
porthole glass when the door is open.Future updates (PC)
The indicator light marked PC is the
interface used by Miele service
technicians during servicing work for
testing purposes and for updating the
machines programme data.
Appliance guarantee
Please see the guarantee card
supplied with your machine.
Optional accessories
Optional accessories for this washing
machine are available from your Miele
Chartered Agent or from the Miele
Spare Parts Department.
Please note that telephone calls may
be monitored and recorded for
training purposes.
After sales service
40