Lucent Technologies TransTalk 9000 Digital Wireless System MDW 9030P Wireless Pocketphone Installation And Use Manual

							Maintaining the MDW 9030P Pocketphone  4-1
Maintaining the MDW 9030P Pocketphone Maintaining the MDW 9030P PocketphoneMaintaining the MDW 9030P Pocketphone Maintaining the MDW 9030P Pocketphone
Maintaining the MDW 9030P Pocketphone
4
Impor ImporImpor Impor
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tant Safety Instr tant Safety Instrtant Safety Instr tant Safety Instr
tant Safety Instr
uctions uctionsuctions uctions
uctions
Please see Important Safety Instructions at the beginning of Chapter 2.
Removing a Radio Module Removing a Radio ModuleRemoving a Radio Module Removing a Radio Module
Removing a Radio Module
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nSee “Key Components” in Chapter 2 for additional picture detail.
nSlot 6 of a carrier that has another carrier to the right of it must always contain a
radio module to pass the synchronization signal to the next carrier.
Unplug the carrier(s) power cord/AC adapter
from the wall outlet.
Unplug the telephone line cord from the bottom
of the radio module.2
1
IMPORTANT: IMPORTANT:IMPORTANT: IMPORTANT:
IMPORTANT:
When power is disconnected from the radio
module or carrier, handset features and settings
are reset to the factory default settings. 
						

							4-2   Maintaining the MDW 9030P Pocketphone
3Press up and hold the snap lock on the bottom
rear of the radio module.
4Slowly swing the radio modules card edge out of
the card edge connector on the back of the
carrier, releasing the snap lock when clear. Unhook the
radio module from the radio module mounting rod by
gently lifting upward.
If you removed a radio module from Slot 6 of a
carrier that has another carrier to the right of it,
you must insert another radio module into this slot.
Slot 6 of any carrier must always be filled if there is
another carrier to the right of it.  Failure to do so will
cause the carriers to be unsynchronized.
Repower the carrier.  If you have multiple
carriers, repower them in order from left to right,
as shown below:
5
12346
4TRANSTALK
2 1O   N2 1O   N
5
CAUTIONUSE ONLY
AT&T CABLE
P⁄N 847667896IN
OUT
OUT OF SYNC
12346
4TRANSTALK
2 1O   N2 1O   N
5
CAUTIONUSE ONLY
AT&T CABLE
P⁄N 847667896IN
OUT
OUT OF SYNC
12346
4TRANSTALK
2 1O   N2 1O   N
5
CAUTIONUSE ONLY
AT&T CABLE
P⁄N 847667896IN
OUT
OUT OF SYNC
Control
Carrier
1
Expansion
Carrier #1Expansion
Carrier #2
23
6 
						

							Maintaining the MDW 9030P Pocketphone  4-3
Swapping Extensions Swapping ExtensionsSwapping Extensions Swapping Extensions
Swapping Extensions
If you want to change your phone’s extension number assignment, make sure the radio
module or carrier(s) is unplugged before you unplug the telephone line cord from the
communications system switch/control unit. Power down and then repower the carrier(s)
after all extension changes are made.
Unplug the telephone line cords from the
communications system switch/control unit for
the extensions that you want to change.2
Unplug the carrier(s) power cord/AC adapter
from the wall outlet.1
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HOLD
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7
12346
4TRANSTALK
2 1O   N2 1O   N
5
CAUTIONU
S
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 O
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L
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⁄N
 847
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OUT
OUT OF SYNC
Verify that the carrier’s Out of Sync LED is not
lit. If the LED is lit, power down and then
repower the carrier.  If the LED is still lit, follow the
suggestions in the Installation Problems section of
Chapter 5, Troubleshooting. If the LED is still lit, call
for help as described on the inside front cover of this
book.
Reprogram any handset features and settings
that reverted to the default settings when the
system was powered down (see Changing the
Handset Settings in Chapter 3).
3Insert the telephone line cords for the exten-
sions that you want to change into the desired
extension jack or terminal/station connector on your
communications system switch/control unit.IMPORTANT: IMPORTANT:IMPORTANT: IMPORTANT:
IMPORTANT:
When power is disconnected from the radio
module or carrier, handset features and settings
are reset to the factory default settings.
8 
						

							4-4   Maintaining the MDW 9030P Pocketphone
4
5
12346
4TRANSTALK
2 1O   N2 1O   N
5
CAUTIONU
S
E
 O
N
L
Y
A
T
&
T
 C
A
B
L
E
P
⁄N
 847
667896IN
O
U
T
O
U
T O
F S
YN
C
OUT
OUT OF SYNC
Verify that the carrier’s Out of Sync LED is not
lit. If the LED is lit, power down and then
repower the carrier.  If the LED is still lit, follow the
suggestions in the Installation Problems section of
Chapter 5, Troubleshooting. If the LED is still lit, call
for help as described on the inside front cover of this
book.
Reprogram any handset features and settings
that reverted to the default settings when the
system was powered down (see Changing the
Handset Settings in Chapter 3).
Replacing the Antenna Replacing the AntennaReplacing the Antenna Replacing the Antenna
Replacing the Antenna
If the antenna on your MDW 9030P Pocketphone handset becomes damaged, you can
order a replacement antenna (see Ordering Replacement & Optional Parts later in this
chapter), and replace it yourself.
To replace the antenna, use the following procedure:
1. Fully retract the antenna.
2. Grasping the base of the antenna, unscrew it by turning it counterclockwise.
3. Grasping the base of the new antenna, screw it into the handset in a clockwise
direction.Repower the carrier.  If you have multiple
carriers, repower them in order from left to
right, as shown below:
12346
4TRANSTALK
2 1O   N2 1O   N
5
CAUTIONUSE ONLY
AT&T CABLE
P⁄N 847667896IN
OUT
OUT OF SYNC
12346
4TRANSTALK
2 1O   N2 1O   N
5
CAUTIONUSE ONLY
AT&T CABLE
P⁄N 847667896IN
OUT
OUT OF SYNC
12346
4TRANSTALK
2 1O   N2 1O   N
5
CAUTIONUSE ONLY
AT&T CABLE
P⁄N 847667896IN
OUT
OUT OF SYNC
Control
Carrier
1
Expansion
Carrier #1Expansion
Carrier #2
23
6 
						

							Maintaining the MDW 9030P Pocketphone  4-5
Ordering Replacement & Optional Parts Ordering Replacement & Optional PartsOrdering Replacement & Optional Parts Ordering Replacement & Optional Parts
Ordering Replacement & Optional Parts
To order replacement parts or optional equipment in the continental U.S., call the
Sourcebook Sales, Catalog Sales, or National Parts Sales Center toll free. When ordering,
please use the part numbers shown in the table below:
Item Sourcebook
Sales
1 800 451-2100Catalog
Sales
1 800 635-8866National Parts
Sales Center
1 800 222-PART
MDW 9030P Pocketphone (Stand-
Alone).  Includes Radio Module and
Kit of Parts3204-05B 3204-05B107733081
(for Pocketphone)
107586828
(for Kit of Parts)
MDW 9030P Pocketphone System
(requires Carrier). Includes Radio
Module, but not Kit of Parts3204-W5B 3204-W5B107733081
Retractable Flex Antenna for
MDW 9030P Pocketphone HandsetNA NA 847713450
Battery Pack.  Includes Carrying Clip
32045A 32045A 107733107
Carrying Clip
NA NA 847773140
Lanyard
NA NA 407183417
MDW 9030P Pocketphone Leather
Carrying Case32043A 32043A 847877487
Power Cord/AC Adapter for Radio
Module  (11 foot (3.4 m))NA NA 847523404
Battery Charger.  Includes Power
Cord/AC Adapter32047A 32047A 107733099
Power Cord/AC Adapter for Battery
Charger (11 foot (3.4 m))NA NA 847713583
Carrier—Includes:
nPower Cord and AC Adapter for
Carrier (25 foot (7.6m))
nExpansion Cable for Multiple-
Carrier Installation (6 foot (1.8m))3204-CR2A 3204-CR2A 107503906
Power Cord and AC Adapter for
Carrier (25 foot (7.6 m))NA NA 847224227
Expansion Cable for Multiple-Carrier
Installation  (6 foot (1.8 m))32035A 32035A 847667870
Telephone Line Cord (8 foot (2.4 m))
NA NA 103786794
Supra® 9030 Headset3122-042A 3122-042A 407654490
Kit of Parts (for Stand-Alone
MDW 9030P Installation)D-182866 D-182866 107586828
Outside the continental U.S., contact your Lucent Technologies Representative or local
Authorized Dealer. 
						

							Troubleshooting
              
   5-1
Troubleshooting
5
Procedures
If you have a problem with your MDW 9030P Pocketphone, you may be able to solve it by
following the procedures included in this chapter. If you cannot resolve the problem, call
for customer support as described on the inside front cover of this book.
The problems in this chapter are organized as follows:
nInstallation
nHandset
nBattery
nVoice Quality
nRange
nBattery Charger
Installation Problems Installation ProblemsInstallation Problems Installation Problems
Installation Problems
Symptom
Possible CausesPossible Solutions
1. Verify that all expansion cables
are installed in the correct IN
and OUT jacks.
2. Ensure that all expansion
cables are fully inserted into
their jacks.
3. Power down, then repower the
control carrier.
4. Power down, then repower the
expansion carriers in order, from
left to right. One or more Out of
Sync
      
 LEDs are lit,
radio module PASS
LEDs are not lit, or
both.
A telephone line cord was
disconnected and recon-
nected without powering
down and repowering the
carrier(s). Carriers were not powered in
the correct order.Expansion cable is installed
in the wrong IN or OUT jack,
or is not fully inserted into the
correct jack. 
						

							5-2   Troubleshooting
Installation Problems (continued) Installation Problems (continued)Installation Problems (continued) Installation Problems (continued)
Installation Problems (continued)
SymptomPossible Solutions
After plugging the
radio module or
carrier into an
electrical outlet, one
or more radio module
POWER and PASS
LEDs do not light.Plug the radio module or
carrier(s) into an outlet not
controlled by a switch. Radio module or carrier(s) is
plugged into an electrical
outlet controlled by a switch. Possible Causes
Unplug the radio module’s
power cord/AC adapter from
the electrical outlet and from
the radio module. Carefully
reinsert the power cord/AC
adapter into the radio module
and into the electrical outlet.
Repeat for each radio module.
Unplug the carrier’s power
cord from the electrical outlet.
Unplug the AC adapter from
the carrier and from the power
cord. Carefully reinsert the AC
adapter into the carrier and
into the power cord. Plug the
power cord back into the
electrical outlet. Repeat for
each carrier. Power cord of radio module
is not inserted properly.
Power cord of radio module
or carrier(s) is defective.Call for help.*
Power cord of carrier(s) is
not inserted properly.
* See “Customer Support” on the inside front cover of this book.
After plugging the
radio module into an
electrical outlet, the
radio module’s
POWER LED lights,
but the PASS LED
does not light.Power down the carrier and
repower it.  If you have multiple
carriers, repower the control
carrier first, and then power the
expansion carriers in order from
left to right.
If the problem persists, call for
help.* Radio modules are not
synchronized properly.
The radio module is mal-
functioning.Replace the radio module. 
						

							Troubleshooting
              
   5-3
Installation Problems (continued) Installation Problems (continued)Installation Problems (continued) Installation Problems (continued)
Installation Problems (continued)
Symptom
Possible CausesPossible Solutions
* See “Customer Support” on the inside front cover of this book.
After plugging the
carrier into an
electrical outlet, the
PASS LED of one or
more radio modules
does not light.Radio modules are out of
synchronization.Power down the carrier and
repower it.  If you have multiple
carriers, repower the control
carrier first, and then power the
expansion carriers in order from
left to right.
If the problem persists, call for
help.*
A radio module is malfunc-
tioning.1. Remove all but one radio
module from the carrier.  (See
Removing a Radio Module
from the Carrier in Chapter 4.)
2. Test each radio module indi-
vidually, verifying that the
POWER
      
 and
      
 PASS LEDs on
each radio module light when
the carrier is powered.
3. If the PASS LED does not light,
the radio module is malfunction-
ing.  Replace the radio module
and handset.
The radio module was in-
serted without first powering
down the carrier.  The carrier
is out of synchronization. A defective radio
module was
replaced, and now
all the handsets
have less range
than before, and
the voice quality
has deteriorated.
When turned on,
the handset
display shows
lines going on hold
and line selections
changing without
any buttons being
pressed.Verify that the outlets for the
communications system switch
and for the carrier(s) meet
electrical requirements.  (See
AC Outlet Check in Chapter 2.
Electrical outlets may not be
up to specifications.   Electri-
cal problems, such as no
ground or floating ground,
can cause the switch to send
or receive spurious current,
causing problems in switch
protocol.Power down the carrier and
repower it.  If you have multiple
carriers, repower the control
carrier first, and then power the
expansion carriers in order from
left to right.
If the problem persists, call for
help.* 
						

							5-4   Troubleshooting
Possible Solutions Symptom Possible Causes
Battery pack is not inserted
properly in the handset.Reinsert the battery pack in the
handset.
Insert a battery pack in the
handset. After pressing
O, one or more
of the following
applies:
nDial tone is not
heard.
nDisplay does not
show anything.
nRadio modules
RADIO LED does
not light.
Handset Problems Handset ProblemsHandset Problems Handset Problems
Handset Problems
There is no battery pack in
the handset.
Battery pack is not charged
sufficiently.Place the handset with its battery
into the handset cradle until fully
charged, or remove the handset
battery pack, and place it in the
battery charger’s Spare battery
compartment until fully charged.
If you have a charged battery
pack, use it while the other
battery pack recharges.
Handset is out of range of its
matching radio module.Move the handset closer to the
radio module.
Power down the radio module or
carrier(s). Plug the telephone
line cord into the radio module,
then repower the radio module
or carrier(s). Telephone line cord is not
plugged into the radio
module.
Serial numbers for the hand-
set and the radio module do
not match.The handset and radio module
must be a matched pair.
The communications system
switch is not operating
properly.Check the wiring for the switch,
and verify that the switch has
power.
Remove the electrical device
that is causing interference, or
move the handset or the radio
module to another location. Another electrical device or
metal walls are causing
interference.
There was a recent occur-
rence of lightning or a
power failure.nRemove the battery pack from
the handset for 10 seconds,
then replace it.
nCheck to see whether the radio
module or carrier is receiving
power. 
						

							Troubleshooting
              
   5-5
Handset Problems (continued) Handset Problems (continued)Handset Problems (continued) Handset Problems (continued)
Handset Problems (continued)
Symptom Possible Causes Possible Solutions
You can hear the
party on the other
end, but they cannot
hear you. MUTE
appears in the
handset display.The M button was
pressed inadvertently.Press M again to turn off the mute
feature.
Plug the battery charger into an outlet
not controlled by a switch. Battery charger is
plugged into an electri-
cal outlet controlled by
a switch, and the
switch is turned off. When placed in
the battery
chargers handset
cradle, the
handset does not
turn off.
Battery chargers power
cord is not inserted or is
not inserted properly.1. Unplug the power cord/AC adapter
from the electrical outlet.
2. Disconnect the power cord/AC
adapter from the battery charger.
3. Carefully reconnect the power cord/
AC adapter to the battery charger.
4. Plug the power cord/AC adapter
back into the electrical outlet.
Handset does not
ring or vibrate.Enable the alerter and/or the vibrator. Alerter is disabled and
vibrator is disabled.