Lucent Technologies Remote Port Security Device Users Guide

							Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Customer Support Information 
Page xiii Lucent Technologies Fraud Intervention 
Lucent Technologies Fraud 
Intervention
 If you suspect you are being victimized by toll fraud and you need technical 
support or assistance, call the following:
nFor DEFINITY and Voice Mail products, call the Technical Service Center 
(TSC) at 1 800 242-2121.
nFor system 25, MERLIN, and PARTNER products, call the National Service 
Assistance Center (NSAC) at 1 800 628-2888. 
Guarantee
Lucent Technologies sells the Remote Port Security Device (RPSD) to provide an 
additional layer of security for the remote administration port on Lucent 
Technologies communications systems and other Lucent Technologies BCS 
products. Lucent Technologies offers the following guarantee for the RPSD on 
Lucent Technologies communications systems located within the United States.
RPSD Lock with no Keys
If the customer purchases an RPSD Lock with no Keys, Lucent Technologies will 
pay for unauthorized calls that occur as a result of access to the system via the 
remote administration port through the RPSD, provided the following conditions 
are met:
nThe RPSD was installed correctly on the remote administration port on the 
Lucent Technologies communications system and configured at the time 
of the fraud incident to accept only Lucent Technologies Keys.
NOTE:
In this context, correct installation means that the RPSD Lock is 
installed consistent with installation instructions and in such a way as 
to deny access in case of power failure.
nThe customer provides RPSD documentation to Lucent Technologies 
showing the time of access.
nThe customer provides the communications system history log information 
to Lucent Technologies showing the changes made to the system to allow 
toll fraud at the time shown by the RPSD log.
nThe customer provides telephone records to Lucent Technologies that 
indicate the fraud was accomplished via the changes made at that time.
nThe customer provides Lucent Technologies with access to all additional 
information requested by Lucent Technologies regarding the fraud 
incident. 
						

							Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Customer Support Information 
Page xiv Guarantee 
RPSD Lock with Keys
If the customer purchases RPSD Keys to access the systems protected by RPSD 
Locks, Lucent Technologies does not assume responsibility for the use of 
customer-purchased Keys. Accordingly, Lucent Technologies will pay for the 
unauthorized calls that occur as a result of access to such systems via the 
remote administration port through the RPSD provided the following conditions 
are met:
nThe RPSD Lock was installed correctly on the remote administration port 
on the DEFINITY system at the time of the fraud incident.
NOTE:
In this context, correct installation means that the RPSD Lock is 
installed consistent with installation instructions and in such a way as 
to deny access in case of power failure.
nThe customer provides RPSD documentation to Lucent Technologies 
showing the time of access and 
that the access was accomplished via a 
Lucent Technologies ID
.
nThe customer provides the communications system history log information 
to Lucent Technologies showing the changes made to the system to allow 
toll fraud at the time shown by the RPSD log.
nThe customer provides telephone records to Lucent Technologies that 
indicate the fraud was accomplished via the changes made at that time.
nThe customer provides Lucent Technologies with access to all additional 
information requested by Lucent Technologies regarding the fraud 
incident. 
						

							Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Customer Support Information 
Page xv Limited Warranty 
Whether or not the customer uses Keys, the customer agrees to promptly take all 
necessary steps to stop the toll fraud after becoming aware of it. Lucent 
Technologies’ liability under this RPSD guarantee ceases two hours after the 
customer becomes aware of the toll fraud incident. In no event shall Lucent 
Technologies’ responsibility exceed the amount of the customer’s payment to the 
network provider for the unauthorized calls. Lucent Technologies’ liability is 
limited to the unauthorized calls and does not include consequential damages 
such as lost profits due to phone lines being unavailable.
Limited Warranty
Lucent Technologies, Inc. warrants this equipment to be free of defects in 
materials and workmanship for a period of one year from date of shipment. All 
defects within this time will be repaired without charge upon return of the unit to 
the factory.
This warranty is null and void if the manufacturer determines that any 
modifications have been made to the unit or the unit has been subjected to 
physical or electrical stress.
This warranty covers parts and labor only and does not include shipping costs, 
travel expenses, or travel time.
Installation of the equipment is the sole responsibility of the purchaser. The 
manufacturer, its agents, or its distributors accept no responsibility for 
malfunction or damage caused by improper treatment or connection of the unit.
The manufacturer, its agents, or its distributors are not liable for any losses 
incurred through use or malfunction of the equipment or any losses or damages 
incurred by the use of the equipment in any means whatsoever.
This warranty is limited to the repair of the equipment to its normal functioning 
capability.
This warranty is complete as stated and all other warranties, expressed or 
implied, are invalid. The Remote Port Security Device should be installed only by 
qualified personnel. No user-serviceable parts are contained within the units. 
Installation or programming should not begin prior to review of all sections of this 
manual.  
						

							Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Customer Support Information 
Page xvi FCC Notification and Repair Information 
FCC Notification and Repair 
Information
This equipment is registered with the FCC in accordance with Part 68 of its rules. 
In compliance with those rules, you are advised of the following:
nMeans of Connection. Connection of this equipment to the telephone 
network shall be through a standard network interface jack, USOC RJ11C. 
These USOCs must be ordered from your telephone company.
nParty Lines and Coin Telephones. This equipment can not be used with 
party lines or coin telephone lines.
nNotification to the Telephone Companies. Before connecting this 
equipment, you or your equipment supplier must notify your local 
telephone company’s business office of the following:
— The telephone number(s) you will be using with this equipment.
— The appropriate registration number and ringer equivalence 
number (REN), which can be found on the back or bottom of the 
control unit.
— For each jack, the sequence in which lines are to be connected, the 
line types, the Facility Interface Code (FIC), and the Ringer 
Equivalence Number (REN) by position when applicable.
nRinger Equivalence Number (REN). The REN is used to determine the 
number of devices that can be connected to the telephone line. Excessive 
RENs on the line can result in the devices not ringing in response to an 
incoming call. In most, but not all, areas the sum of the RENs should not 
exceed five (5.0). To be certain of the number of devices that can be 
connected to the line, as determined by the total RENs, contact the local 
telephone company to determine the maximum REN for the calling area.
nDisconnection. You must also notify your local telephone company if and 
when this equipment is permanently disconnected from the line(s).  
						

							Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Customer Support Information 
Page xvii Installation and Operational Procedures 
Installation and Operational 
Procedures
 This manual contains information about installation and operational procedures.
nRepair Instructions. If you experience trouble because your equipment is 
malfunctioning, the FCC requires that the equipment not be used and that 
it be disconnected from the network until the problem has been corrected. 
Repairs to this equipment can be made only by the manufacturers, their 
authorized agents, or others who may be authorized by the FCC. In the 
event repairs are needed on this equipment, contact your authorized 
Lucent Technologies dealer or, in the USA only, contact the National 
Service Assistance Center (NSAC) at 1 800 242-2121.
nRights of the Local Telephone Company. If this equipment causes harm to 
the telephone network, the local telephone company may discontinue your 
service temporarily. If possible, they will notify you in advance. But if 
advance notice is not practical, you will be notified as soon as possible. 
You will also be informed of your right to file a complaint with the FCC.
nChanges at Local Telephone Company. Your local telephone company 
may make changes in its facilities, equipment, operations, or procedures 
that affect the proper functioning of this equipment. If they do, you will be 
notified in advance to give you an opportunity to maintain uninterrupted 
telephone service.
nNew Network Area and Exchange Codes. The communications system 
software does not restrict access to any new area codes or exchange 
codes established by a local telephone company. If the user has 
established toll restrictions on the system that could restrict access, then 
the user should check the lists of allowed and disallowed dial codes and 
modify them as needed.
nEqual Access Codes. This equipment is capable of providing users 
access to interstate providers of operator services through the use of 
access codes. Modifications of this equipment by call aggregators to 
block access dialing codes is a violation of the Telephone Operator 
Consumers Act of 1990.  
						

							Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Customer Support Information 
Page xviii Federal Communication Commission (FCC) Electromagnetic Interference Information 
Federal Communication Commission
(FCC) Electromagnetic Interference
Information
 This equipment has been tested and found to comply with the limits for a Class A 
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful interference when the equipment 
is operated in a commercial environment. This equipment generates, uses, and 
can radiate radio frequency energy and, if not installed and used in accordance 
with the instruction manual, may cause harmful interference to radio 
communications.  
						

							About This Book 
Page xix Intended Audiences 
Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
About This Book
Intended Audiences
This document is intended for the following audience:
nLucent Technologies technicians
nRPSD system administrators
nRPSD Key users
Lucent Technologies technicians are the personnel from Lucent Technologies 
who install the Remote Port Security Device (RPSD) Lock at the customer 
premises. It is assumed that Lucent Technologies technicians are familiar with 
the technical language used to describe the hardware components, cables, 
connectors, and ports involved in the installation of the RPSD Lock. It is further 
assumed that they will have the tools and equipment necessary for installation.
RPSD system administrators are the customer personnel who administer and 
maintain the RPSD Lock. It is assumed that RPSD system administrators are 
familiar with menu-driven telecommunications hardware components. It is also 
assumed that they understand the need for maintaining security in administering 
the communications system.
RPSD Key users are those who dial in to a channel locked with a Lock by using a 
Key. It is assumed that Key users are familiar with placing calls via a modem, 
either from a telephone, terminal, or PC.
Responsibilities
Lucent Technologies technicians are responsible for installing the RPSD Lock, 
testing it upon installation, and making certain that a working product has been 
installed. Lucent Technologies technicians also perform any replacement of the 
Lock should it become necessary. Lucent Technologies technicians are not 
responsible for the initialization of the Lock. The Lock is initialized prior to 
delivery, and the Key devices that are used by Lucent Technologies are already 
installed and initialized. 
						

							Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
About This Book 
Page xx Terms and Conventions 
RPSD Keys purchased by the customer can be installed by Lucent Technologies 
technicians at the customer’s request or installed by the customers.
The troubleshooting material in this document may be used by the technician at 
the time of installation, but it is written primarily for the customer. Failure of any 
Lock or Key is always resolved by replacement of the failed device.
The Lock commands and administration material is written for RPSD system 
administrators. The material on Key commands and use is written for Key users.
Supplying equipment peripheral to the Lock, such as terminals, modems, 
printers, etc., is the customer’s responsibility. If any material is required in 
addition to the material shipped in the RPSD package, it is billable to the 
customer.
Terms and Conventions
The Remote Port Security Device (RPSD) Lock is often referred to as the Lock. 
Similarly the RPSD Key is often referred to as the Key.
Throughout this document, toll fraud security hazards are indicated by an 
exclamation point inside a triangle and the words Security Alert.
!Security Alert:
Security Alert indicates the presence of a toll fraud security hazard. Toll 
fraud is the unauthorized use of your telecommunications system by an 
unauthorized party (for example, persons other than your company’s 
employees, agents, subcontractors, or persons working on your company’s 
behalf). Be sure to read “Your Responsibility for Your System’s Security” on 
the inside front cover of this book and “Security of Your System: Preventing 
Toll Fraud” in “About This Book.” 
						

							Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
About This Book 
Page xxi Typographical Conventions 
Typographical Conventions
Throughout this manual RPSD system responses are shown in italic, sans serif 
type. For example:
Call authentication completed
Data that you enter is shown in bold sans serif type. For example:
Block user 
The   button at the end of the line tells you to press the Enter or Return key 
to complete the command.
NOTE:
In this document, a remote caller’s computer terminal or personal computer 
is referred to as the user’s terminal. The local terminal connected to the 
RPSD Lock is referred to as the system administrator’s terminal or 
administration terminal.
How to Use This Book
This is organized into chapters that give information on procedures necessary for 
the proper installation and administration of your Remote Port Security Device.
“Related Documents,” later in this section, provides a complete list of system 
documentation, together with ordering information.
If you have problems with your RPSD system, contact your system administrator. 
If the problem cannot be solved by the system administrator, in the continental 
U.S. your system will call our toll-free Helpline, available 24 hours a day, at 1 800 
242-2121. Outside of the continental U.S., contact your Lucent Technologies 
representative or local authorized dealer.
ENTER
ENTER 
						

							Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
About This Book 
Page xxii Product Safety Labels 
Product Safety Labels
Throughout these documents, hazardous situations are indicated by an 
exclamation point inside a triangle and the word 
caution or warning.
!WARNING:
Warning indicates the presence of a hazard that could cause death or 
severe personal injury if the hazard is not avoided.
!CAUTION:
Caution indicates the presence of a hazard that could cause minor personal 
injury or property damage if the hazard is not avoided.
Related Documents
In addition to this book, the document listed below is part of the documentation 
set. Within the continental United States, order this document from the BCS 
Publications Fulfillment Center by calling 1 800 457-1235.
How to Comment on This Document
We welcome your comments, both positive and negative. Please use the 
feedback form on the next page to let us know how we can continue to serve you. 
If the feedback form is missing, write directly to:
Documentation Manager
Lucent Technologies, Inc.
211 Mount Airy Road
Room 2W-226
Basking Ridge, NJ 07920-2332Document No. Title
555-025-6000
GBCS Products Security Handbook