Lucent Technologies Lucent Call Centers Little Instruction Book For Advanced Administration

Lucent Call Center’s Little Instruction Book for advanced 
administration  585-210-936  Issue 1
December 1999
Managing system setup parameters 
39 Modifying data storage capacities 
 Preparing for modifications 
Here are a some steps to take before making changes to the Data Storage 
Allocation window.
nPrint a copy of the Data Storage Allocation window before changing 
any values. This will help if you need to refer back to previous 
parameters.
nIf DiskSuite is not being used, check Free Space...

Managing system setup parameters 
40 Modifying data storage capacities 
Lucent Call Center’s Little Instruction Book for advanced 
administration  585-210-936  Issue 1
December 1999
5. Enter a new number to change the allocated data storage space in 
each of your preselected fields: 
Field Storage allocation
# of ItemsShould include expected growth.
Days of 
IntrahourMaximum 62 days.
Days of DailyMaximum 5 years (1825 days).
Weeks of 
WeeklyMaximum 10 years (520 weeks).
Months of 
MonthlyMaximum 10 years...

Lucent Call Center’s Little Instruction Book for advanced 
administration  585-210-936  Issue 1
December 1999
Managing system setup parameters 
41 Modifying data storage capacities 
6. Once you enter your changes, select Modify from the Actions menu.
Successful is displayed in the status bar to indicate the data storage allocation changes 
have been stored in the database.
7. Turn data collection back on for all ACDs and restore CentreVu 
CMS to a multi-user state.
!CAUTION:
It is important to monitor...

Managing system setup parameters 
42 Summarizing data 
Lucent Call Center’s Little Instruction Book for advanced 
administration  585-210-936  Issue 1
December 1999
Summarizing data 
The Data Summarizing window is used to archive data into the historical 
database on demand for daily, weekly, and monthly summaries.
NOTE:
Since data is automatically archived by CentreVu CMS based on your 
entries in the Storage Intervals window and Data Storage Allocation, 
we recommend that you do not use this tool...

Lucent Call Center’s Little Instruction Book for advanced 
administration  585-210-936  Issue 1
December 1999
Managing system setup parameters 
43 Summarizing data 
To run an archive manually:
1. Access System Setup from the Tools menu.
2. Select Data Summarizing from the Operations tab of the CMS 
System Setup window.
3. Select the ACD you want to manually run an archive for from the 
ACD drop-down list.
4. Select OK.
The Data Summarizing window opens.
5. Enter the ACD name or number, or use the...

Managing system setup parameters 
44 Verifying free space 
Lucent Call Center’s Little Instruction Book for advanced 
administration  585-210-936  Issue 1
December 1999
Verifying free space 
The Free Space Allocation window is used to verify the amount of free 
space available in the CentreVu CMS file system.
The available space is calculated by taking the free space currently available 
and subtracting the space assigned in Data Storage Allocation, but not yet 
used for CentreVu CMS.
To view free...

Lucent Call Center’s Little Instruction Book for advanced 
administration  585-210-936  Issue 1
December 1999
Managing system setup parameters 
45 Viewing storage intervals 
Viewing storage intervals
CentreVu CMS automatically archives data based on your entries in the 
Storage Intervals window. This window is used to specify how often 
intrahour data is archived, the time when the daily, weekly and monthly 
summaries are done, and the days of the week that begin and end your call 
center’s week....

Managing system setup parameters 
46 Viewing storage intervals 
Lucent Call Center’s Little Instruction Book for advanced 
administration  585-210-936  Issue 1
December 1999
nWeek stop day - the day of the week that ends your call center’s 
week. This directly relates to weekly archiving and reports.
nDaily start time - the time of day that data collection starts each day.
nDaily stop time - the time of day that data collection stops each day. 

Lucent Call Center’s Little Instruction Book for advanced 
administration  585-210-936  Issue 1
December 1999
Managing system setup parameters 
47 Viewing switch information 
Viewing switch information
The Switch Setup window is used to view the CentreVu CMS release, 
version, and load, and the switch type, release, and features available that 
affect CentreVu CMS data for each ACD assigned during installation.
To view switch setup:
1. Access System Setup from the Tools menu.
2. Select Switch Setup from...

Managing system setup parameters 
48 Notes 
Lucent Call Center’s Little Instruction Book for advanced 
administration  585-210-936  Issue 1
December 1999
Notes