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Lucent Technologies Lucent Call Centers Little Instruction Book For Advanced Administration

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    Page 1 585-210-936 Comcode 108502261 Issue Issue 1 December 1999
    Page 2 Copyright Ó 1999, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your...
    Page 3 iii Lucent Call Center’s Little Instruction Book for advanced administration 585-210-936 Issue 1 December 1999 Related resources If you’re looking for additional ways to maximize your investment, we have a variety of self-paced and technology-equipped classroom training courses that can help you expand your learning on the topics covered in this book. Visit our training website at http://www.lucenttraining.com/ for more detailed information on each of these courses. To register for...
    Page 4 Lucent Call Center’s Little Instruction Book for advanced administration 585-210-936 Issue 1 December 1999 iv Credits Writers Liz Stone and Gaye James Graphics Laurie King Production Meg Harrington ContributorsMike Bergum— CMS Helpline Jim Bitner— DEFINITY Helpline Mike Cozzette— CMS Provisioning Richard Cohen— Call Center Advocacy Bob Feeser— CMS Tier 3 Robin Foster— Manager of Research Grace Gibson— Technical Instructor Gaye James— Senior Consultant Sally Laughlin— Instructional Developer Mila...
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