Lucent Technologies Lucent Call Centers Little Instruction Book For Advanced Administration

Index 
149  
Lucent Call Center’s Little Instruction Book for advanced 
administration  
585-210-936  Issue 1
December 1999
I
inflow vector,79
Interflow VDN field,99
Interflow VDN/vector,95
Interflow, Lookahead,74
interflow-qpos command,83
Interflow-Qpos EWT Threshold field,85
intrahour interval,45
L
LAI,59
Least Occupied Agent (LOA),125
linking an Application Plan to a primary 
VDN
,100
list history,69
list trace ewt,68
list trace vec,68
listing agent trace data,19
LOA
Expert Agent Distribution...

Index 
150  
Lucent Call Center’s Little Instruction Book for advanced 
administration  
585-210-936  Issue 1
December 1999
P
Percent Allocation,4
description,116
example,124
phantom call,90
Predicted Wait Time (PWT),115
primary VDN,94
primary vector,94
PWT,115
Q
queue-to skill/best,67
queue-to split,81, 82
queuing, multiple skill,59
R
remote switch,94
reply-best,67, 81
report
Agent Occupancy
,89
Call Profile,70
Error Log,38
Graphical Skill Overload,141
Multi-ACD Call Flow by VDN,71
Split Skill by...

Index 
151  
Lucent Call Center’s Little Instruction Book for advanced 
administration  
585-210-936  Issue 1
December 1999
Split Skill by Interval Report,70
Split/Skill Report,27
Status Poll VDN field,99
Status Poll VDN/Vector,95
stop,67, 82
storage intervals,45
Storage Intervals window,45
summarizing data,42
switch information, viewing,47
Switch Node field,99
switch setup,47
Switch Setup window,47
switch time zone offset,45
T
talk time,52
Template,5
timetable,30
top skill, changing,6
trace vdn,68...

Index 
152  
Lucent Call Center’s Little Instruction Book for advanced 
administration  
585-210-936  Issue 1
December 1999
Vector Configuration Report,32
Vector Contents window,64
Vector Directory Number (VDN),54
Vector Directory Number form,94
Vector Editor,64
vector events,68
vector,call,54
vectoring, call,50
vectors,54
writing,64
writing, BSR,106
viewing
agent skill
,2
free space,44
storage intervals,45
switch information,47
trunk group members,28
vector configurations,32
W
wait-time,67, 81
wait-time...

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Lucent Call Center’s Little Instruction Book for advanced administration
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Lucent Call Center’s Little Instruction Book for advanced 
administration  585-210-936  Issue 1
December 1999
Customer Self-Service web sites 
155  
Customer Self-Service web sites
Looking for a quick and easy way to get more information or 
assistance? We recommend you visit our self-service web site to 
find the tools and resources you need to accomplish your day to 
day communication activities!
http://support.lucent.com/
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Why this new book?
You’ve told us that you want step-by-step instructions on everyday 
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