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Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual
Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual
Here you can view all the pages of manual Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 231
Index BDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-3 B Basic Call Management 5-13 Basic Call Management System 5-13 Call Center 5-13 measurements 5-13 reports 5-14 BCMS Vu 5-15 Bearer Capability Class description 10-12 requirements 10-12 BRI telephones 2-16 Broadcasting 4-11 , 4-18 C cabinets compact modular carrier 1-9 Call Accounting System for Windows 3-10 , 9-19 Call Accounting System NT 3-11 , 9-19 Call Accounting System Terminal 9-19 call...
Page 232
Index CDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-4 Call Center, (continued) CentreVu Explorer II 5-6 CentreVu Supervisor 5-4 CentreVu Virtual Routing 5-20 Drop-In Solutions 5-25 features A-12 routing 5-1 Call Center Basic 5-17 Call Center Deluxe 5-18 Call Center Drop-In Solutions 5-25 Call Center Elite 5-19 Call Charge information 9-15 Call Coverage call redirection 5-11 call coverage voice messaging systems 4-2 Call Detail Recording 9-16 Call...
Page 233
Index DDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-5 Commence 7-15 Compact Call Center Drop-In Solutions 5-25 compact modular carrier cabinets 1-9 Computer Telephony Integration Solutions Commence 7-15 FastCall 7-5 , 7-13 Intuition 7-4 PassageWay Direct Connection 7-6 PassageWay Service Provider 7-9 PassageWay Telephony Manager 7-7 PhoneLine 7-16 Server-Based Solutions 7-2 Sixth Sense 7-3 SmartRoute 7-3 SNAP Connection 7-14 third-party applications...
Page 234
Index EDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-6 description 10-1 Dialed-Number Identification Service ACD 5-12 Digit Conversion 10-8 digital interfaces 10-17 Digital Service 1 trunks 10-16 Digital Services 1 (DS1) interface DEFINITY ECS support 10-18 multiplexing 10-18 digital telephones 2-3 Direct Inward Dialing trunks 10-16 distributed communications system (DCS) feature transparency 10-3 networks 10-5 nodes 10-3 documentation comments xx...
Page 235
Index GDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-7 features Alternate Facility Restriction Level 10-13 AUDIX telecommuting 8-5 Centralized Attendant Service 10-22 Network Management 10-10 telecommuting 8-1 foreign exchange trunks 10-15 Full Mailbox Answer Mode 4-12 , 4-18 G Generalized Route Selection Automatic Route Selection 10-11 description 10-12 Group Lists 4-12 , 4-19 H hardware primary components 1-8 headsets 3-4 historical reports 5-14...
Page 236
Index LDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-8 Internet Messaging 4-13 Intraflow Call Coverage paths 5-11 redirection of ACD hunt group calls 5-11 Intuition 7-4 INTUITY AUDIX 4-9 INTUITY Call Accounting System 3-12 , 9-19 INTUITY CONVERSANT 4-20 INTUITY Message Manager 4-13 IP interface 10-19 ISDN 10-20 capabilities and features 10-20 ISDN telephones 2-16 L Leave Word Calling 4-12 , 4-19 , 10-3 local exchange trunks 10-15 Lucent CTI server 7-2...
Page 237
Index NDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-9 Multinational World Class Automatic Alternate Routing 10-9 Multiple Personal Greetings 4-11 , 4-17 Multiple Personal Greetings, telecommuting 8-5 multiplexing DS1 interface 10-18 N Name Addressing 4-12 , 4-19 Name Record by Subscriber 4-12 , 4-18 network equipment 10-15 interfaces 10-15 management 10-10 Network Management features 10-10 networked messaging 4-8 networking features A-15 Networking...
Page 238
Index QDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-10 power systems 3-2 Pre-Addressing 4-10 Print Text 4-10 Priority Messaging 4-11 , 4-17 Priority Outcalling 4-11 , 4-18 Priority Outcalling, telecommuting 8-5 Private Messaging 4-12 , 4-19 private networking features A-15 professional announcement recordings 3-4 Q QSIG Global Networking 10-7 Queue-Status, ACD 5-12 queuing ACD 5-11 R real-time reports 5-14 redirection of calls Interflow 5-11 Intraflow...
Page 239
Index SDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-11 routing Automatic Alternate Routing 10-11 Automatic Route Selection 10-11 Call Center calls 5-1 Generalized Route Selection 10-12 Time of Day 10-10 S scheduling 9-11 security xviii , 9-20 security devices Access Security Gateway 3-6 Remote Port Security Device 3-8 Security Violation Notification 9-20 Security Violations reports 9-14 Sending Restrictions by Community 4-12 , 4-19 sensors 3-5...
Page 240
Index TDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-12 System Management DEFINITY ProLogix Management Terminal 9-2DEFINITY ProLogix Solutions 9-1 DEFINITY Site Administration 9-3 Terminal 9-2 T T1 interfaces 10-18 Tandem Traffic reports 9-14 TCP/IP interfaces 10-19 Telecommunications Management System 3-9 , 9-18telecommuting AUDIX features 8-5 Call Answering for Nonresident Subscriber 8- 5Call Forwarding Off-Net 8-2 DEFINITY Extender 8-4 DEFINITY...