Lucent Technologies DEFINITY Extender Switch Module System Administrators Guide

							Important Safety Instructions
viii   Issue 3   July 1997
 nDo not install this product near water, for example, in a wet
basement location.
 nDo not overload wall outlets, as this can result in the risk of fire
or electrical shock.
 nDo not attach the power supply cord to building surfaces. Do
not allow anything to rest on the power cord. Do not locate this
product where the cord will be abused by persons walking on it.
nUnplug the product from the wall outlet before cleaning. Use a
damp cloth for cleaning. Do not use cleaners or aerosol
cleaners.
 nDo not operate the system if chemical gas leakage is suspected
in the area. Use telephones located in some other safe area to
report the trouble.
  WARNING:
DO NOT open the Switch Module. There are no user
serviceable parts inside the unit. Only an authorized
technician should open the unit for required
maintenance or upgrading purposes.
SAVE THESE INSTRUCTIONS 
						

							Customer Support Information
Issue 3   July 1997   ix
Support Telephone Number
In the USA only, Lucent Technologies provides a toll-tree
customer Helpline (1 800 242-2121) 24 hours a day. If you need
assistance when installing, programming, or using your system, call
the Helpline, or your Lucent Technologies authorized
representative.
Outside the USA, if you need assistance when installing,
programming, or using your system, contact your Lucent
Technologies authorized representative. 
						

							Customer Support Information
x   Issue 3   June 1997
Security of Your System:
Preventing Toll Fraud
As a customer of a new telephone system, you should be aware
that there is an increasing problem of telephone toll fraud.
Telephone toll fraud can occur in many forms, despite the
numerous efforts of telephone companies and telephone
equipment manufacturers to control it. Some individuals use
electronic devices to prevent or falsify records of these calls.
Others charge calls to someone else’s number by illegally using
lost or stolen calling cards, billing innocent parties, clipping on to
someone else’s line, or breaking into someone else’s telephone
equipment physically or electronically. In certain instances,
unauthorized individuals make connections to the telephone
network through the use of remote access features.
Common carriers are required by law to collect their tariffed
charges. While these charges are fraudulent charges made by
persons with criminal intent, applicable tariffs state that the
customer of record is responsible for payment of all long-distance
or other network charges. Lucent Technologies cannot be
responsible for such charges and will not make any allowance or
give any credit for charges that result from unauthorized access.
To minimize the risk of unauthorized access to your DEFINITY
ECS:
nWhen possible, restrict the off-network capability of off-
premises callers, using calling restrictions, Facility Restriction
Levels, and Disallowed List capabilities.
nWhen possible, block out-of-hours calling through Time-of-Day
Routing.
nFrequently monitor system call detail reports for quicker
detection of any unauthorized or abnormal calling patterns.
nLimit Outcalling to persons on a need-to-have basis. 
						

							Customer Support Information
Issue 3   July 1997   xi
The DEFINITY ECS, through proper administration, can help you
reduce the risk of unauthorized persons gaining access to the
network. However, phone numbers and authorization codes can be
compromised when overheard in a public location, lost through
theft of a wallet or purse containing access information, or when
treated carelessly (writing codes on a piece of paper and
improperly discarding them).
Additionally, hackers may use a computer to dial an access code
and then publish the information to other hackers. Substantial
charges can accumulate quickly. It is your responsibility to take
appropriate steps to implement the features properly, to evaluate
and administer the various restriction levels, and to protect and
carefully distribute access codes.
Under applicable tariffs, you will be responsible for payment of toll
charges. Lucent Technologies cannot be responsible for such
charges and will not make any allowance or give any credit
resulting from unauthorized access.
Lucent Technologies Fraud
Intervention
If you suspect you are being victimized by toll fraud and you need
technical support or assistance, call the National Customer Care
Center at 1 800 242-2121. 
						

							Customer Support Information
xii   Issue 3   June 1997
Lucent Technologies Limited
Warranty
Lucent Technologies Inc. warrants this equipment to be free of
defects in materials and workmanship for a period of one year from
date of shipment. All defects within this time will be repaired without
charge upon notification of Lucent Technologies or its authorized
reseller.
This warranty is null and void if the manufacturer determines that
any modifications have been made to the unit or the unit has been
subjected to physical or electrical stress.
This warranty covers parts and labor only and does not include
shipping costs, travel expenses, or travel time.
Installation of the equipment is the sole responsibility of the
purchaser. The manufacturer, its agents, or its distributors accept
no responsibility for malfunction or damage caused by improper
treatment or connection of the unit.
The manufacturer, its agents, or its distributors are not liable for
any losses incurred through use or malfunction of the equipment or
any losses or damages incurred by the use of the equipment in any
means whatsoever.
This warranty is limited to the repair of the equipment to its normal
functioning capability.
This warranty is complete as stated and all other warranties,
expressed or implied, are invalid.
The DEFINITY Extender System  should be installed only by
qualified personnel. No user-serviceable parts are contained within
the units. Installation or programming should not begin prior to
review of all sections of this manual. 
						

							Customer Support Information
Issue 3   July 1997   xiii
FCC Notification
and Repair Information
This equipment is registered with the FCC in accordance with Part
68 of its rules. In compliance with those rules, you are advised of
the following:
 nMeans of Connection. Connection of this equipment to the
telephone network shall be through a standard network
interface jack, USOC RJ11C. These USOCs must be ordered
from your telephone company.
 nParty Lines and Coin Telephones. This equipment can not be
used with party lines or coin telephone lines.
 nNotification to the Telephone Companies. Before connecting
this equipment, you or your equipment supplier must notify your
local telephone company’s business office of the following:
— The telephone number(s) you will be using with this
equipment.
— The appropriate registration number and ringer equivalence
number (REN), which can be found on the back or bottom
of the control unit.
— For each jack, the sequence in which lines are to be
connected, the line types, the Facility Interface Code (FIC),
and the Ringer Equivalence Number (REN) by position
when applicable. 
						

							Customer Support Information
xiv   Issue 3   June 1997
 nRinger Equivalence Number (REN). The REN is used to
determine the number of devices that can be connected to the
telephone line. Excessive RENs on the line can result in the
devices not ringing in response to an incoming call. In most, but
not all, areas the sum of the RENs should not exceed five (5.0).
To be certain of the number of devices that can be connected
to the line, as determined by the total RENs, contact the local
telephone company to determine the maximum REN for the
calling area.
 nDisconnection. You must also notify your local telephone
company if and when this equipment is permanently
disconnected from the line(s).
Installation and Operational
Procedures
This manual contains information about installation and operational
procedures.
 nRepair Instructions. If you experience trouble because your
equipment is malfunctioning, the FCC requires that the
equipment not be used and that it be disconnected from the
network until the problem has been corrected. Repairs to this
equipment can be made only by the manufacturers, their
authorized agents, or others who may be authorized by the
FCC. In the event repairs are needed on this equipment,
contact your authorized Lucent Technologies dealer or, in the
USA only, contact the National Customer Care Center at
1 800 242-2121. 
						

							Customer Support Information
Issue 3   July 1997   xv
 nRights of the Local Telephone Company. If this equipment
causes harm to the telephone network, the local telephone
company may discontinue your service temporarily. If possible,
they will notify you in advance. But if advance notice is not
practical, you will be notified as soon as possible. You will also
be informed of your right to file a complaint with the FCC.
 nChanges at Local Telephone Company. Your local telephone
company may make changes in its facilities, equipment,
operations, or procedures that affect the proper functioning of
this equipment. If they do, you will be notified in advance to give
you an opportunity to maintain uninterrupted telephone service.
 nNew Network Area and Exchange Codes. The DEFINITY
ECS software does not restrict access to any new area codes
or exchange codes established by a local telephone company.
If the user has established toll restrictions on the system that
could restrict access, then the user should check the lists of
allowed and disallowed dial codes and modify them as needed.
 nEqual Access Codes. This equipment is capable of providing
users access to interstate providers of operator services
through the use of access codes. Modifications of this
equipment by call aggregators to block access dialing codes is
a violation of the Telephone Operator Consumers Act of 1990. 
						

							Customer Support Information
xvi   Issue 3   June 1997
Federal Communications
Commission (FCC)
Electromagnetic Interference
Information
The DEFINITY Standalone Switch Module, Multi-Mount Extender
Rack, and Rack-Mount Switch Module have been tested and found
to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the
equipment is operated in a residential environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. 
						

							About This Book
Issue 3   July 1997   xvii
Intended Audience
This book is intended to help in the installation, system
administration, and maintenance of the DEFINITY Extender Switch
Module. It is intended for use as a reference by anyone needing
such information, including system managers, support personnel,
sales representatives, and account executives. It is also intended
for technicians who are responsible for system installation,
maintenance, and troubleshooting.