Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing multimedia calling 
257 Understanding the multimedia complex 
9
mm-multinbr button or FAC. After the new party begins alerting, the 
controller may hit CONFERENCE to add the party to the existing 
conference on hold.
Coverage. Multimedia calls to a Basic mode complex are subject to the same 
coverage criteria as voice calls and follow the coverage path administered for the 
voice station of the Basic multimedia mode...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing multimedia calling 
258 Understanding the multimedia complex 
9
Adding data sharing to a video conference
1. Set up a multimedia conference. 
2. Once a multimedia call is active, any voice station in the conference, can 
initiate data collaboration by pressing the mm-datacnf button. Or, to use the 
feature access code to initiate a data conference, press the Transfer button. 
A second line-appearance becomes active...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing multimedia calling 
259 Understanding the multimedia complex 
9
Joining a multimedia conference after T.120 data sharing has been enabled. 
If a multimedia conference with T.120 data sharing is already active and it is 
desired to conference in a new video endpoint, the new video endpoint can be 
conferenced into the existing call. The new endpoint will be allowed into the data 
conference if there exists sufficient...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing multimedia calling 
260 Understanding the multimedia complex 
9
If a call is forwarded from the telephone, the call converts to voice first. If using 
the multimedia endpoint to forward, the calls arrive at the forwarded-to extension 
as a data call. Such calls continue to ring until answered or abandoned, rather than 
follow a coverage path. 
Users can forward calls from the multimedia endpoint using the call...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing multimedia calling 
261 Understanding the multimedia complex 
9
Hunt Groups using Basic Mode complexes. Since Basic mode complexes may 
receive point to point multimedia calls at the DVC system and voice calls to the 
station simultaneously, the voice station extension may be placed in any normal 
voice hunt group or ACD skill and the data extension may be placed in a simple 
hunt group made up of only data...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing multimedia calling 
262 Understanding the multimedia complex 
9
them as a unit to a single agent. MMCH uses call association to route both calls to 
the extension that answered the first call, regardless of how the call was routed 
internally.
Two 56K/64K data calls with the same calling party number to the same 
destination number are considered to be associated. The system makes every 
attempt to route both calls...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing multimedia calling 
263 Enhanced Mode MM complex 
9
ISDN Trunk Groups. Lucent Technologies highly recommends that you use 
ISDN trunks for multimedia calls. ISDN PRI trunks allow complete 1-number 
access for an Enhanced multimedia complex. ANI provided over PRI trunks 
allows correct routing of multiple bearer channels to the correct destination 
device. ISDN also provides the bearer capability on a call by call...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing multimedia calling 
264 Enhanced Mode MM complex 
9
voice station to handle voice or multimedia calls in an almost identical manner. 
Each call appearance on the voice station may represent a voice or multimedia 
call, allowing multiple voice or multimedia calls to be present simultaneously on 
the station. The user may manage the separate call appearances without regard to 
the voice or multimedia nature of the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing multimedia calling 
265 Enhanced Mode MM complex 
9
Hourglass tone.  The originating party may hear different things when the 
incoming multimedia call is answered depending on the nature of the answering 
party. If the call is being answered directly by an H.320 DVC system or if the 
answering party is an Enhanced mode complex on a remote switch, an immediate 
audio path will not exist between the two parties. This...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing multimedia calling 
266 Enhanced Mode MM complex 
9
NOTE:
The mm-call feature button is generally used by stations that are part 
of an Enhanced multimedia complex, but may be used by any station 
to originate a multimedia call.
2.
Multimedia Call feature Access Code. For stations that do not have an 
administered mm-call button, the Multimedia call feature access code may 
be used instead. The user goes off-hook on...