Lucent Technologies Definity Callmaster V Telephone Console Instructions Manual

							CALLMASTER® V Telephone Console 
User’s Guide
555-233-735
Comcode 108488222
Issue 1
September 1999
The CALLMASTER V Telephone Console . . . . . . . . . . . . .  1
Headset Connections with the CALLMASTER V . . . . . . 2
Compatible Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The CALLMASTER V Recorder Interface . . . . . . . . . . . .  3
The Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3
Using the Softkey Feature Menus. . . . . . . . . . . . . . . . . .  4
Other Softkey Features That May Be On Your Display.  4
Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4
Getting Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . .  8
Voice and Display Features  . . . . . . . . . . . . . . . . . . . . . . . .  8
Operating Range Requirements. . . . . . . . . . . . . . . . . . . . .  9
Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . .  9
Important Safety Warnings for Installation  . . . . . . . . . 10
Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Wall Installation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing the Designation Card  . . . . . . . . . . . . . . . . . . 13
Orderable Cards and Equipment  . . . . . . . . . . . . . . . . . 14 
						

							   CALLMASTER® V Telephone Console User’s Guide
ii
NOTICE
While reasonable efforts were made to ensure that the information in this 
document was complete and accurate at the time of printing, Lucent 
Technologies can assume no responsibility for any errors. Changes or 
corrections to the information contained in this document may be incorporated 
into future issues.
TO ORDER COPIES OF THIS DOCUMENT 
Contact:Lucent Technologies BCS Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
Domestic: 1 800 457-1235 International: 1 317 322-6791
Domestic Fax: 1 800 457-1764 International Fax: 1 317 322-6699
Order: Document No. 555-233-735
Issue 1, September 1999
HEARING AID COMPATIBILITY 
The CALLMASTER V telephone console is Hearing Aid Compatible (HAC) 
when used with HAC headsets, and thus all units have “HAC” printed on them.
YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY 
You are responsible for the security of your system. Lucent Technologies does 
not warrant that this product is immune from or will prevent unauthorized use 
of common-carrier telecommunication services or facilities accessed through 
or connected to it. Lucent Technologies will not be responsible for any charges 
that result from such unauthorized use. Product administration to prevent 
unauthorized use is your responsibility and your system manager should read 
all documents provided with this product to fully understand the features 
available that may reduce your risk of incurring charges.
TRADEMARKS
DEFINITY, AUDIX, and CALLMASTER are registered trademarks of Lucent 
Technologies.
Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.
FCC REGULATIONS
The FCC requires us to provide the following warning for Class B residential 
installations. 
WARNING: This equipment has been tested and found to comply with the 
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These 
limits are designed to provide reasonable protection against harmful 
interference in a residential installation. This equipment generates, uses, and 
can radiate radio frequency energy and, if not installed and used in 
accordance with the instructions, may cause harmful interference to radio and 
television communications. However, there is no guarantee that interference 
will not occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception, which can be determined by 
turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
• Reorient or relocate the receiving antennae.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that 
to which the receiver is connected.
• Consult the dealer or an experienced radio/tv technician for help. 
						

							   CALLMASTER® V Telephone Console User’s Guide
iii
OBTAINING PRODUCTS
To learn more about Lucent Technologies products and to order any of these 
products, contact Lucent Direct, the direct-market organization of Lucent 
Technologies Business Communications System. Access their web site at 
www.lucentdirect.com or call the following numbers: customers should call 
1 800 451-2100 or account executives can contact Lucent Direct at 
1 800 778 1880 (voice) or 1 800 778-1881 (fax).
THE “CE” MARK
If the “CE” mark is affixed to this equipment. it means that it conforms to the 
European Union Electromagnetic Compatibility Directive (89/336/EEC) and 
the Low Voltage Directive (73/23/EEC).
IMPORTANT USER SAFETY 
INSTRUCTIONS
The most careful attention has been devoted to quality standards in the 
manufacture of your new telephone. Safety is a major factor in the design of 
every set. But, safety is YOUR responsibility too.
Please read carefully the helpful tips listed below and on the next page. These 
suggestions will enable you to take full advantage of your new voice terminal. 
Then, retain these tips for later use.
!CAUTION:
This telephone is NOT for residential use. It is for business systems 
applications ONLY. It will NOT operate on public networks. It MUST 
BE connected to a DEFINITY Enterprise Communications Server. 
Use in a residential environment could result in an electrical short 
circuit when the telephone wiring is set up to provide other 
applications, for example, for appliance control or power 
transformers. The AC power used in these applications may create a 
safety hazard by placing a direct short circuit across the telephone 
wiring.
Use
When using your telephone equipment, the following safety precautions 
should always be followed to reduce the risk of fire, electric shock, and injury to 
persons.
•Read and understand all instructions.
•Follow all warnings and instructions marked on the telephone. Prepared by© 1999 Lucent Technologies
BCS Product Publications All Rights Reserved
Middletown, New Jersey 07748-1998 Printed in USA 
						

							   CALLMASTER® V Telephone Console User’s Guide
iv
•
This telephone can be hazardous if immersed in water. To avoid the 
possibility of electric shock, do not use it while you are wet. If you 
accidentally drop the telephone into water, do not retrieve it until you have 
first unplugged the line cord from the modular wall jack. Then, call service 
personnel to ask about a replacement.
•Avoid using the telephone during electrical storms in your immediate area. 
There is a risk of electric shock from lightning. Urgent calls should be 
brief. Even though protective measures may have been installed to limit 
electrical surges from entering your business, absolute protection from 
lightning is impossible.
•If you suspect a natural gas leak, report it immediately, but use a 
telephone away from the area in question. The telephone’s electrical 
contacts could generate a tiny spark. While unlikely, it is possible that this 
spark could ignite heavy concentrations of gas.
•Never push objects of any kind into the equipment through housing slots 
since they may touch hazardous voltage points or short out parts that 
could result in a risk of electric shock. Never spill liquid of any kind on the 
telephone. If liquid is spilled, however, refer servicing to proper service 
personnel.
•To reduce the risk of electric shock, do not disassemble this telephone. 
There are no user serviceable parts. Opening or removing covers may 
expose you to hazardous voltages. Incorrect reassembly can cause 
electric shock when the telephone is subsequently used.
Service
1. Before cleaning, unplug the telephone from the modular wall jack. Do 
not use liquid cleaners or aerosol cleaners. Use a damp cloth for 
cleaning.
2. Unplug the telephone from the modular wall jack. Be sure to refer 
servicing to qualified service personnel when these conditions exist:
— If liquid has been spilled into the telephone.
— If the telephone has been exposed to rain or water.
— If the telephone has been dropped or the housing has been 
damaged.
— If you note a distinct change in the performance of the telephone.
SAVE THESE INSTRUCTIONS
When you see this warning symbol on the product, refer 
to this instructions booklet packed with the product for 
more information before proceeding.
! 
						

							  CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
The CALLMASTER V Telephone Console
1
The CALLMASTER V Telephone Console
The CALLMASTER® V telephone has been specially designed for use with the 
Automatic Call Distribution (ACD) system and the many features of the 
DEFINITY
® Enterprise Communications Server (ECS) and the DEFINITY® 
Communications System Generic 1, Generic 2, and Generic 3. This 
telephone is designed to be used with a headset in a 2-wire environment.
Note:  Power for the CALLMASTER V telephone, including the headset, 
comes from the DEFINITY switch through the 2-wire DCP line.
The CALLMASTER V also has a built-in Recorder Interface which allows you 
to connect the telephone to a recording device so that you can record all voice 
interactions. For more information about this interface, see “The 
CALLMASTER V Recorder Interface” on page 3.
Note:  The tape recorder used with the CALLMASTER V telephone must be 
purchased by the user; it is 
not provided with the telephone.
Figure 1 below shows a front view of the CALLMASTER V telephone. The 
features of the telephone are explained after the figure.
Note:   For a rear view of the telephone, see Figure 4 on page 9. 
FIGURE 1 The CALLMASTER V Telephone Console, Front View
7PQRS
3DEF
SpeakerMu t eHold
RedialTransferTest
Ring
2ABC1
4GHI
*
56
8
9MNO JKL
TUV
WXYZ
O#
Vo l u m e
Te l  #
CALLMASTER V13
14
12
Menu Exit Prev Next
Conf
9
10
11
7
6
45
3
2
8
1 
						

							  CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
The CALLMASTER V Telephone Console
2
The following features correspond to the numbers in Figure 1.
Note:  Two feature buttons must be administered in the following ways:
•  One of the feature buttons must be designated as the 
Headset On/Off button;
•The Release feature must be administered on a second feature 
button.
Headset Connections with the CALLMASTER V
The headset connection for the CALLMASTER V consists of a headpiece 
(shown as 1 in Figure 2 below) which is plugged into an adapter cord (shown 
as 2). 
Note:  Your system manager MUST administer a   button on your 
set. Use this button to turn your headset on and off. For instructions for 
using this feature button, see “Headset On/Off” in the section titled 
Call-Handling Features.
FIGURE 2 The Headset Connected to One of the Headset Jacks (shown 
as 3) on the CALLMASTER V Telephone
1) Telephone Notepad 8) Volume control button
2) Mute (or  ) button 9) Display
3) Speaker (or  ) button 10) Softkeys
4) Transfer/Test (or  ) button 11) Display control buttons
5) Redial (or  ) button 12) Hold (or  ) button
6) Conf/Ring (or  ) button 13) Call appearance/feature buttons
        (See Note immediately below)
7) Dial pad 14) Message light — labeled 
Headset On/Off
1
3
2 
						

							  CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
The CALLMASTER V Telephone Console
3
Compatible Headpieces
The following Lucent Technologies headpieces can be used with these 
telephones:
—Mirage
® — Receiver fits over either ear. Not for noisy environments.
—StarSet® — Eartip fits in ear canal.
—Supra® — Adjustable headband and soft ear cushion.
—Encore® — Advanced sound technology with adjustable headband 
                      and soft ear cushion.
—Tri S t ar
® — Advanced headpiece which fits over the ear.
The CALLMASTER V Recorder Interface
The CALLMASTER V’s Recorder Interface is designed for recording calls on a 
standard tape recorder. (A recorder with AGC [Automatic Gain Control] is 
recommended.) With this interface, a warning tone, a soft beep repeated every 
13.5 seconds, notifies the agent and the calling party that the call is being 
recorded. 
Be aware that this tone may be a legal requirement.
The Softkeys
The softkeys are the four unlabeled round keys located directly below the 
display. The four round display control buttons, labeled Menu, Exit, Prev, and 
Next are located under the softkeys. See Figure 3.
FIGURE 3 The Display, Softkeys, and Display Control ButtonsIMPORTANT: The use of service observing features and call recording 
features may be subject to federal, state, and local laws, rules, or regulations 
and may be prohibited pursuant to the laws, rules, or regulations or require 
the consent of one or both of the parties to the conversation. Customers 
should familiarize themselves with and comply with all applicable laws, rules, 
and regulations before using these features.
Softkeys
Display DisplayNext Prev Menu Exitcontrol buttons 
						

							  CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
Call-Handling Features
4
Using the Softkey Feature Menus 
There are three separate softkey feature menus. Each of these menus allows 
you to select from four different features.
You can enter Softkey Mode (and view the softkey feature menu) by pressing 
the display control button labeled Menu or . The following is an example 
of a softkey feature menu.
The top line of each softkey feature menu screen shows you the status of 
each of the four features. An arrow appears above the feature name or 
abbreviation if that feature is active. In the above example, the arrow above 
the Timer feature indicates that feature is active.
The second line on each softkey feature menu shows the features you can 
access. To use any of these features, you must press the softkey below the 
feature name or abbreviation.
Press the Next or Prev button until the feature you want to use appears on the 
display.
Note:  An error tone (one beep) sounds when you have made an 
inappropriate softkey entry. 
Press the Exit button at any time to exit the softkey feature menus and 
return to normal call-handling operation.
Other Softkey Features That May Be On Your Display
There are 12 default features that can be accessed with the softkeys on a 
CALLMASTER V telephone. However, the system manager may substitute 
other softkey features in their place.
Call-Handling Features
HEADSET ON/OFF
The system administrator should have administered a   button on 
your CALLMASTER V telephone.
To turn on your headset
1. Press .
The green light next to the button goes on to remind you the headset is 
active.
To turn off your headset
1. Press   again.
DirDrop HFAns Timer
Headset On/Off
Headset On/Off
Headset On/Off 
						

							  CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
Call-Handling Features
5
The green light next to the button goes off.
CONFERENCE
The Conference feature allows you to conference up to six parties (including 
yourself) on a call.
To add another party to a call (for a total of six parties)
1. Press   (or 
).      [dial tone]
2. Dial the number of the new party and wait for an answer.
3. When you want to add the new person, press   (or 
) 
again.
4. Repeat Steps 1 through 3 for additional conference connections.
To add a call you have put on hold to another call you are connected to
1. Press   (or 
).      [dial tone]
2. Press the call appearance button of the call on hold (first call).
3. Press   (or 
) again.
To drop the last person added to the conference call
1.With a display: Press the Menu button and then press the softkey 
below Drop.
Without a display: Press the   button (if administered).
HOLD
The Hold feature puts a call on hold until you can return to it.
To put a call on hold while you answer another call or perform another 
task
1. Press   (or 
).
To answer a new call while active on another
1. Press   (or 
).
2. Press the call appearance button of the incoming call.
To return to the held call
1. Press the call appearance button of the held call.
REDIAL
The Redial (or Last Number Dialed) feature automatically redials the last 
extension or outside number (up to 24 digits) you dialed.
To redial the last number that you dialed
1. Press   (or 
).
Conf
Conf
Conf
Conf
Drop
Hold
Hold
Redial 
						

							  CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
Call-Handling Features
6
RELEASE
An ACD agent can press   to disconnect from a call. 
To disconnect from a call
1. Press .
Note:  Pressing   is faster than waiting for a caller or trunk to 
disconnect and enables you to perform other ACD or voice 
terminal procedures sooner. You 
do not hear dial tone after you 
press .
If you want to disconnect from a call and then place another 
call, you can press   instead.
SPEAKER (LISTEN-ONLY) and GROUP LISTEN
The Speaker feature allows you to place calls or access other features without 
using the headset. However, in order to speak to the other party, you must use 
the headset. With the Group Listen feature, the headset and speaker are 
active at the same time.
To use the listen-only speaker to place a call without using the headset 
or for any listening-only feature (such as monitoring a call on which 
you have been put on hold or for group listening)
1. Press   (or 
).
2. Place a call or access the selected feature.
3. Adjust speaker volume if necessary:
To raise the volume, press the right half of the Speaker Volume control 
button labeled  ; to lower the volume, press the left half of the 
Speaker Volume control button labeled  . 
The display shows the volume level: (There are eight volume levels.)
To end a call (while the headset is off and only the speaker is active)
1. Press   (or 
).
To activate the speaker while using the headset so that both are active at 
the same time (the Group Listen feature) 
1. While you are using the headset, activate the speaker by pressing 
 (or 
).
To turn off the speaker and return to headset use
1. Press   (or 
).
Release
Release
Release
Release
Drop
Spkr
->>>>>>   +
Spkr
Spkr
Spkr