Lucent Technologies Definity Callmaster V Telephone Console Instructions Manual

CALLMASTER® V Telephone Console 
User’s Guide
555-233-735
Comcode 108488222
Issue 1
September 1999
The CALLMASTER V Telephone Console . . . . . . . . . . . . .  1
Headset Connections with the CALLMASTER V . . . . . . 2
Compatible Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The CALLMASTER V Recorder Interface . . . . . . . . . . . .  3
The Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3
Using the Softkey Feature Menus. . . . . . . . . . . . . . . . ....

   CALLMASTER® V Telephone Console User’s Guide
ii
NOTICE
While reasonable efforts were made to ensure that the information in this 
document was complete and accurate at the time of printing, Lucent 
Technologies can assume no responsibility for any errors. Changes or 
corrections to the information contained in this document may be incorporated 
into future issues.
TO ORDER COPIES OF THIS DOCUMENT 
Contact:Lucent Technologies BCS Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219...

   CALLMASTER® V Telephone Console User’s Guide
iii
OBTAINING PRODUCTS
To learn more about Lucent Technologies products and to order any of these 
products, contact Lucent Direct, the direct-market organization of Lucent 
Technologies Business Communications System. Access their web site at 
www.lucentdirect.com or call the following numbers: customers should call 
1 800 451-2100 or account executives can contact Lucent Direct at 
1 800 778 1880 (voice) or 1 800 778-1881 (fax).
THE “CE” MARK
If the “CE”...

   CALLMASTER® V Telephone Console User’s Guide
iv
•
This telephone can be hazardous if immersed in water. To avoid the 
possibility of electric shock, do not use it while you are wet. If you 
accidentally drop the telephone into water, do not retrieve it until you have 
first unplugged the line cord from the modular wall jack. Then, call service 
personnel to ask about a replacement.
•Avoid using the telephone during electrical storms in your immediate area. 
There is a risk of electric shock from...

  CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
The CALLMASTER V Telephone Console
1
The CALLMASTER V Telephone Console
The CALLMASTER® V telephone has been specially designed for use with the 
Automatic Call Distribution (ACD) system and the many features of the 
DEFINITY
® Enterprise Communications Server (ECS) and the DEFINITY® 
Communications System Generic 1, Generic 2, and Generic 3. This 
telephone is designed to be used with a headset in a 2-wire environment.
Note:  Power for...

  CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
The CALLMASTER V Telephone Console
2
The following features correspond to the numbers in Figure 1.
Note:  Two feature buttons must be administered in the following ways:
•  One of the feature buttons must be designated as the 
Headset On/Off button;
•The Release feature must be administered on a second feature 
button.
Headset Connections with the CALLMASTER V
The headset connection for the CALLMASTER V consists of a headpiece 
(shown as...

  CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
The CALLMASTER V Telephone Console
3
Compatible Headpieces
The following Lucent Technologies headpieces can be used with these 
telephones:
—Mirage
® — Receiver fits over either ear. Not for noisy environments.
—StarSet® — Eartip fits in ear canal.
—Supra® — Adjustable headband and soft ear cushion.
—Encore® — Advanced sound technology with adjustable headband 
                      and soft ear cushion.
—Tri S t ar
® — Advanced headpiece...

  CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
Call-Handling Features
4
Using the Softkey Feature Menus 
There are three separate softkey feature menus. Each of these menus allows 
you to select from four different features.
You can enter Softkey Mode (and view the softkey feature menu) by pressing 
the display control button labeled Menu or . The following is an example 
of a softkey feature menu.
The top line of each softkey feature menu screen shows you the status of 
each of the...

  CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
Call-Handling Features
5
The green light next to the button goes off.
CONFERENCE
The Conference feature allows you to conference up to six parties (including 
yourself) on a call.
To add another party to a call (for a total of six parties)
1. Press   (or 
).      [dial tone]
2. Dial the number of the new party and wait for an answer.
3. When you want to add the new person, press   (or 
) 
again.
4. Repeat Steps 1 through 3 for additional...

  CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1
Call-Handling Features
6
RELEASE
An ACD agent can press   to disconnect from a call. 
To disconnect from a call
1. Press .
Note:  Pressing   is faster than waiting for a caller or trunk to 
disconnect and enables you to perform other ACD or voice 
terminal procedures sooner. You 
do not hear dial tone after you 
press .
If you want to disconnect from a call and then place another 
call, you can press   instead.
SPEAKER (LISTEN-ONLY) and...