Lucent Technologies Centrevu Supervisor Version 8 Guide

   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
About CentreVu Supervisor1-3
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   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
About CentreVu CMS1-4
About CentreVu CMS1
CentreVu Call Management System (CMS) is a software product used by 
customers who have the Lucent Technologies DEFINITY® Enterprise 
Communications Server (ECS) or Lucent telecommunications switches and 
receive a large volume of telephone calls that are processed through the 
Automatic Call Distribution (ACD) feature of the switch. The CMS server 
collects call-traffic data, formats...

   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
Types of Installation1-5
Types of Installation1
There are several ways of installing the CentreVuSupervisor software. This 
manual discusses the following methods:
lLocal installation. With this type of installation, all of the Supervisor 
software is installed locally on each PC from a CD-ROM or from a 
network server. When installing from the network, the network 
administrator first copies the Supervisor installation files...

   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
Checking Package Contents1-6
Checking Package Contents1
The CentreVu Supervisor software package includes the items listed in 
Table 1. Check the package contents to be sure all items are included.
If any of the items are missing or damaged, contact your Lucent Account Team. 
International customers should contact their Lucent representative or 
distributor.Ta b l e  1 :   CentreVu Supervisor Package Contents
Item Description...

   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
Installation Support1-7
Installation Support1
If you have difficulty installing CentreVu Supervisor, refer to the following 
sources:
lSystem requirements in “What You Need on Your PC” on page 1-10.
lThe online Help option provided with the installation program. (See 
“
Online Help” on page 1-8.)
lThe tips in the readme.txt file on the CD-ROM. Use an editor such as 
Microsoft Windows Notepad to read the file.
lThe Install...

   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
Installation Support1-8
Online Help1
CentreVu Supervisor provides online Help to assist you in installing and using 
Supervisor. This Help is divided into main categories (books), as shown on the 
Help Contents tab shown below:
Help Topics1
Topics are the basic unit of a help project. Each Help book listed above contains 
a list of topics. Double-click on the book name to list the related topics, which 
are represented by a...

   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
Installation Support1-9
Learning to Use Help1
You can get information from Supervisor Help in a number of ways. The 
method you use often depends on the type of information you are searching for. 
The following methods of accessing Help are available:
lHelp Contents: Displayed by clicking on the Help menu from the 
Supervisor Controller Window and selecting C
ontents. 
lHelp on open windows: With a window open, you can press...

   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
What You Need on Your PC1-10
What You Need on Your PC1
To install and run CentreVu Supervisor, you need the following recommended 
configuration:
lA Pentium* 133 MHz processor.
NOTE:
The minimum supported PC configuration is an Intel 486-compatible 66 
MHz processor. If you have this configuration, expect to experience slower 
response time.
lA hard disk drive with 50 MB of free space. If you are installing Supervisor 
in more...

   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
What You Need on Your PC1-11
lFor Serial Connection
— Serial cable correctly wired to support hardware flow control and a 
16550A UART communications port
— Available COM port.
lFor Modem Connection—at least a 19.2 Kbps modem and a 16550A 
UART communications port. If the modem is external, then the cable must 
be correctly wired to support hardware flow control.
Other Requirements1
If you are upgrading from Supervisor 1.0 or...

   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
What You Need for Your CentreVu CMS Server1-12
What You Need for Your CentreVu CMS Server1
To install and run CentreVu Supervisor, you need the following:
lSun* SPARCserver† computer 
lCentreVu Call Management System Release 3 Version 8 or Version 6 
(CentreVu CMS R3V8 or R3V6).
NOTE:
If you are upgrading from Supervisor 1.0 or 5.0, you must upgrade your 
CMS server before you upgrade Supervisor. When logging into CentreVu...