Lucent Technologies Centrevu Report Designer Version 8 User Guide

  Using the Report Wizard CentreVu Report Designer Version 8 User Guide
About the Report Wizard2-3
General Report 
Wizard 
Functionality
2
The following list provides the general functionality of the Report Wizard:
lReport Wizard provides default choices in each task. Yo u  m a y  
change any of the defaults to choices that best meet your needs. 
Each time you use the Report Wizard to create a new report, the 
original default choices will be shown.
lReport Wizard can access all database items and...

  Using the Report Wizard CentreVu Report Designer Version 8 User Guide
About the Report Wizard2-4
lReport Wizard does not allow editing of a completed report. 
Report Wizard is designed to create new reports only. However, you 
can edit a completed report in Report Designer.
lReport Wizard does not allow reentry. Report Wizard does not 
allow you to leave and then reenter to finish a partially completed 
report. A report created in Report Wizard must be completely 
defined before it can be saved. If you...

  Using the Report Wizard CentreVu Report Designer Version 8 User Guide
Starting the Report Wizard2-5
Starting the Report Wizard2
Report Wizard can be accessed only when Report Designer is activated 
on the CMS server and when you have the appropriate permissions to 
access Report Designer.
There are two methods available to start the Report Wizard. These 
methods are as follows:
lToolbar button on the Controller
lReport Selector window.
Toolbar Button2If you have purchased the Report Designer feature, a...

  Using the Report Wizard CentreVu Report Designer Version 8 User Guide
Starting the Report Wizard2-6
Report Selector 
Window
2
To access the Report Wizard by way of the Report Selector window, do 
the following:
1. From the Commands menu (located on the 
CentreVu Supervisor 
Controller window), select the Reports... menu item. The Select a 
Report window appears as shown below:
2. Select the New button. The New Report dialog box, as shown 
below, will appear and ask you if you want to run the Report...

  Using the Report Wizard CentreVu Report Designer Version 8 User Guide
Creating a New Report2-7
Creating a New Report2
When you start the Report Wizard, the Report Wizard page appears. The 
Report Wizard page provides a list of the tasks involved in creating a new 
report.  

  Using the Report Wizard CentreVu Report Designer Version 8 User Guide
Creating a New Report2-8
To begin the creation of a new report, select the Next> button. This will 
advance you to the Select a Report Type page of the wizard. The Select 
a Report Type page is the first page of the wizard. Go to the next section, 
“Selecting a Report Type Page,” in this chapter.
Selecting a 
Report Type 
Page
2
Selecting a report type is the first task in creating a new report. The report 
type determines whether...

  Using the Report Wizard CentreVu Report Designer Version 8 User Guide
Creating a New Report2-9
lHistorical—Reports that give information tabulated over a period of 
time. Historical reports display past ACD data for various agent, 
split/skill, trunk, trunk group, vector or VDN activities. You must 
select a historical report if you want to include the following data:
— Exceptions
— Call Work Code
— Agent Trace
—Call Record.
The default for report type is always Real-Time. 
To select a report type...

  Using the Report Wizard CentreVu Report Designer Version 8 User Guide
Creating a New Report2-10
Selecting a 
Report Layout 
Page
2
Selecting a report layout is the second task in creating a new report. The 
layout determines how your data will be represented in the report. Report 
layouts are in the form of charts, tables, or both. Charts provide a 
graphical representation of data, and tables provide data in columns and 
rows. Each chart or table in the layout is referred to as a section. A report...

  Using the Report Wizard CentreVu Report Designer Version 8 User Guide
Creating a New Report2-11
If you specified a report layout that contains more than one section 
(for example, one table and one chart), the Selection Layout page of 
the wizard appears as shown on page 11
. This page provides the 
following information:
lSection you are about to define—a section that appears to be 
pressed with an arrow pointing to it.
lSection you have not defined—a section that appears not to be 
pressed, without...

  Using the Report Wizard CentreVu Report Designer Version 8 User Guide
Creating a New Report2-12
If you specified a report layout that contains one section, the 
Selection Layout page will not appear. Instead, the Select a Data 
Group page will appear as shown on page 12
.
2. Select Next> to begin defining the report layout section(s). The 
Select a Data Group page appears as shown below. Go to the next 
section, “Defining a Report Layout Section(s),” in this chapter.
To redefine a previous section,...