Lucent Technologies Centrevu Report Designer Version 8 User Guide

  Introduction CentreVu Report Designer Version 8 User Guide
About the Report Designer1-1
1  Introduction
About the Report Designer1
The Report Designer feature can be purchased with the Lucent CentreVu®  
Supervisor software. The Report Designer allows you to create reports that 
are tailored to your call center needs. You then run the reports you have 
created from the Supervisor application.
The Report Designer allows you to create new reports, edit standard Call 
Management System (CMS) and...

  Introduction CentreVu Report Designer Version 8 User Guide
About the Report Designer1-2
If you create custom database tables, as described in Chapter 18, 
“SQL Query and CMS Database Table Basics” make sure that you 
name the tables with the prefix “c_.” If you do not use the c_ 
convention, the custom tables will not automatically be backed up.
If you create custom data tables, then you need to make sure there 
is enough disk space available to store the data. CMS does not 
automatically check the...

  Introduction CentreVu Report Designer Version 8 User Guide
About the Report Wizard1-3
About the Report Wizard1
Report Wizard is a supplement to Report Designer. The Report Wizard 
feature delivers user assistance, by way of a wizard, to quickly and easily 
generate new customized reports. The wizard provides instructional help 
that guides you through a series of tasks that create a new customized 
report.
The Report Wizard feature is available only if you have purchased the 
Report Designer feature....

  Introduction CentreVu Report Designer Version 8 User Guide
Contents of This Document1-4
Contents of This Document1
This book describes what you need to know to create new reports and to 
edit existing reports through the Report Designer and Report Wizard
. The 
book is organized as follows:
lChapter 1, Introduction — gives you background information on 
the Report Designer application and general information about this 
book.
lChapter 2, Using the Report Wizard — gives you background 
information on...

  Introduction CentreVu Report Designer Version 8 User Guide
Contents of This Document1-5
lChapter 7, Edit | Queries — shows you how to edit the existing 
queries and create new queries for the report you are editing. The 
sections included in this chapter are Defining Queries for a Report, 
Creating a New Real-Time or Historical Query, Creating a New 
Integrated Query, Editing an Existing Query, Copying a Query, and 
Deleting a Query.
lChapter 8, Insert | Chart — teaches you to insert a chart on a...

  Introduction CentreVu Report Designer Version 8 User Guide
Conventions Used in This Document1-6
Conventions Used in This Document1
The following conventions are used in this book:
lThe instructions given in this book are based on the assumption that 
you are familiar with your computer and the 
Windows* operating 
system, including standard 
Window conventions, such as using the 
F1 key to activate Help.
lTo use this book successfully, you must be familiar with the 
Supervisor application and have some...

  Introduction CentreVu Report Designer Version 8 User Guide
Related Documents1-7
Related Documents1
The following documents include additional information about the CMS or 
Supervisor:
lCentreVu® Supervisor Version 8 Installation and Getting Started 
(585-210-928)
lCentreVu® CMS Release 3 Version 8 Administration (585-210-910)
lCentreVu® Supervisor Version 8 Reports (585-210-929)
lCentreVu® CMS Release 3 Version 8 Database Items and 
Calculations (585-210-939). 

  Introduction CentreVu Report Designer Version 8 User Guide
Related Documents1-8 

  Using the Report Wizard CentreVu Report Designer Version 8 User Guide
About the Report Wizard2-1
2  Using the Report Wizard 
About the Report Wizard2
Report Wizard is a supplement to Report Designer and is available only if 
you have purchased Report Designer. The Report Wizard feature delivers 
user assistance, by way of a wizard, to quickly and easily generate new 
customized reports. The wizard provides instructional help that guides you 
through a series of tasks that create a new customized...

  Using the Report Wizard CentreVu Report Designer Version 8 User Guide
About the Report Wizard2-2
Each page of the Report Wizard contains command buttons to navigate 
through the wizard and command buttons that help you define your 
report. The following table for an explanation of these command buttons.
Command Action
 Moves to the next page in the sequence, maintaining 
whatever settings you provided on the previous pages. 
(This command is replaced with the Finished button on 
the final page of the...