Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide

   CentreVu Explorer II Version 1.0 User Guide
Agent in Focus Queries
Agent in Focus Queries4-9
lTransferred—Indicates if the call was transferred by the answering agent to 
another measured or unmeasured location.
lCalling Party—The originating number of the calling party. This number can be 
the ANI, the internal extension number, or the trunk equipment location.
lDialed Number—The dialed digits received from the network or ECS/switch. 
These digits are often the vector directory number (VDN) and/or...

   CentreVu Explorer II Version 1.0 User Guide
Agent in Focus Queries
Agent in Focus Queries4-10
After Call Work Report4
The After Call Work report provides details on after call work activities for an agent. 
For the After Call Work report, select an agent and after call work time. After call 
work is specified in seconds. Click on Find Results to display results.
The following items are included in the After Call Work report:
lCall ID—The identifier of the call record as generated by the ECS/switch....

   CentreVu Explorer II Version 1.0 User Guide
Agent in Focus Queries
Agent in Focus Queries4-11
lAfter Call Work—The time the agent is in the After Call Work state for the call.
lSegment Number—Identifies which part of the call the data describes.
lDialed Number—The dialed digits received from the network or ECS/switch. 
These digits are often the VDN and/or DNIS for the call. 

   CentreVu Explorer II Version 1.0 User Guide
Agent in Focus Queries
Agent in Focus Queries4-12
Conferenced Calls Report4
The Conference Call report provides details on calls which an agent conferenced to 
either a measured or unmeasured location. Click on Find Results to display results.
The following items are included in the Conferenced Call report:
lCall ID—The identifier of the call record as generated by the ECS/switch.
lACD—The number of the ACD for the call.
lStart Time—The start time for this...

   CentreVu Explorer II Version 1.0 User Guide
Agent in Focus Queries
Agent in Focus Queries4-13
lCalling Party—The originating number of the calling party. This number can be 
the ANI, the internal extension number, or the trunk equipment location.
lDialed Number—The dialed digits received from the network or ECS/switch. 
These digits are often the VDN and/or DNIS for the call. 

   CentreVu Explorer II Version 1.0 User Guide
Agent in Focus Queries
Agent in Focus Queries4-14
Customer/Calling Party Report4
The Customer/Calling Party report allows you to query on specific answering agent 
calls from a unique “calling” party number. The calling party number may be an 
ANI for external calls or an extension for internal calls. Additionally, wild card 
matching is available to enter partial digit strings for the number to search. For 
instance, all calls from area code (212) may be...

   CentreVu Explorer II Version 1.0 User Guide
Agent in Focus Queries
Agent in Focus Queries4-15
The following items are included in the Customer/Calling report:
lCall ID—The identifier of the call record as generated by the ECS/switch.
lACD—The number of the ACD for the call.
lStart Time—The start time for the call segment.
lDuration—The length of the call.
lAgent Talk Time—The total talk time for the agent during the call.
lAfter Call Work—The time the agent is in the After Call Work state for the...

   CentreVu Explorer II Version 1.0 User Guide
Agent in Focus Queries
Agent in Focus Queries4-16
Application/VDN Report4
The Application/VDN report identifies agent calling behavior to specific internal 
applications. These applications are identified by the internal VDN assigned to the 
dialed digits of the call. Click on Find Results to display results.
The following items are included in the Application/VDN report:
lCall ID—The identifier of the call record as generated by the ECS/switch.
lACD—The...

   CentreVu Explorer II Version 1.0 User Guide
Agent in Focus Queries
Agent in Focus Queries4-17
lDialed Number—The dialed digits received from the network or ECS/switch. 
These digits are often the VDN and/or DNIS for the call.
lAgent Released—Indicates whether the agent released this call from the agent’s 
terminal prior to call termination. 

   CentreVu Explorer II Version 1.0 User Guide
Agent in Focus Queries
Agent in Focus Queries4-18
Information Indicator Report4
The Information Indicator report lets you query on specific calling party ii digits. 
Click on Find Results to display results.
The following items are included in the Information Indicator report:
lCall ID—The identifier of the call record as generated by the ECS/switch.
lACD—The number of the ACD for the call.
lStart Time—The start time for the call segment.
lDuration—The...