Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

  Preface CentreVu®  CMS R3V8 Software Installation and Setup
Related DocumentsP-3
CentreVu® Call Management System Sun® Ultra™ 5 Computer Connectivity 
Diagram585-215-872
CentreVu® Call Management System Release 3 Version 6 Sun® 
Enterprise™ 3000 Computer Hardware Installation585-215-867
CentreVu® Call Management System Release 3 Version 6 Sun® 
Enterprise™ 3000 Computer Connectivity Diagram585-215-865
CentreVu® Call Management System Release 3 Version 6 Sun® SPARCserver™ 
Computers Hardware...

  Preface CentreVu®  CMS R3V8 Software Installation and Setup
Related DocumentsP-4
CentreVu® Call Management System Release 3 Version 5 Administration 
(Volumes 1 and 2) 585-215-820
Other Documents
CentreVu® Call Management System Release 3 Version 8 Open Database 
Connectivity585-210-911
CentreVu® Call Management System Release 3 Version 6 Open Database 
Connectivity585-215-852
CentreVu® Call Management System Release 3 Version 8 External Call History 
Interface585-210-912
CentreVu® Call Management...

  Introduction CentreVu®  CMS R3V8 Software Installation and Setup
Overview1-1
Introduction1  
Overview1
CentreVu® Call Management System (CMS) is a software application offered 
in association with the Automatic Call Distribution (ACD) feature of Lucent 
Technologies 
DEFINITY® switches. The CMS application provides 
monitoring and recording of ACD calls and agents handling these calls, and 
the use of Vector Directory Numbers (VDNs) for these calls to measure Call 
Center performance.
Supported...

  Introduction CentreVu®  CMS R3V8 Software Installation and Setup
Required and Optional Software1-2
lBay Networks Annex R10.0B (optional, required for systems using 
Network Terminal Server* [NTS])
lSolstice† for Server Connect X.25 Version 9.1 drivers (optional, 
required for systems using an X.25 link to a switch)
lINFORMIX‡
— Structured Query Language (SQL) 7.20 (optional)
— Standard Engine (SE) 7.22
— Runtime Enhanced SQL (ESQL) 9.14
— International Language Supplement (ILS) 2.11
lSolstice...

  Introduction CentreVu®  CMS R3V8 Software Installation and Setup
Roles and Responsibilities1-3
Roles and Responsibilities1
This document is written for:
lLucent Technologies on-site technicians
lLucent Technologies Technical Service Center (TSC) personnel
lLucent Technologies factory personnel
lCMS customer administrators.
The following table lists the major software installation tasks, who is 
responsible for performing each task, and the chapter where the task is 
described.
TaskOn-Site
TechTSC...

  Introduction CentreVu®  CMS R3V8 Software Installation and Setup
Roles and Responsibilities1-4
Testing the ACD link X
Testing the CMS software X
Assigning customer passwords X
Turning the system over to the customer X
Chapter 4 — Maintaining the CMS Software
Backing up the system X X
Restoring the system X X X
Removing 
INFORMIX to add SQL X X
Chapter 5 — Solving Installation-Related Problems
Solving installation-related problems X XTaskOn-Site
TechTSC Factory Customer 

  Introduction CentreVu®  CMS R3V8 Software Installation and Setup
CentreVu CMS Helplines1-5
CentreVu CMS Helplines1
If an installation problem arises that requires assistance, customers or 
Lucent Technologies technicians may call the numbers shown below.
Customer 
Support for U.S. 
and Canada
1
1-800-242-2121
By calling this number, the customer reports the problem and generates a 
trouble ticket so that the problem can be worked by the services 
organization.
The customer is prompted to identify the...

  Introduction CentreVu®  CMS R3V8 Software Installation and Setup
CentreVu CMS Helplines1-6 

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Overview2-1
Installing Software and Setting Up CMS2  
Overview2
This chapter contains the procedures used to install and set up the 
CentreVu® Call Management System (CMS) software, and other required 
and optional software. If the software has already been installed at the 
factory, the only procedures required at the customer site include: 
l“Setting Up CMS” on Page 2-117
l“Installing Feature Packages” on Page...

  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Overview2-2
Installing the Bay Networks Annex R10.0B drivers All Optional
Installing the 
Solstice† for Server Connect X.25 package All Optional
Installing the 
INFORMIX‡ software:
- Structured Query Language (SQL) Version 7.20
- Standard Engine (SE) Version 7.22
- Runtime Enhanced SQL (ESQL) Version 9.14
- International Language Supplement (ILS) Version 2.11All
All
All
AllOptional
Required
Required
Required...