Lucent Technologies CentreVu Call Management System Release 3 Version 8 Guide

  Troubleshooting  CentreVu CMS Release 3 Version 8 Disk-Mirrored Systems
Boot problems85
Boot problems4
Generally speaking, most boot problems are the result of one of two 
problems: either you are trying to boot from the wrong device or the 
primary boot device is not available. This section suggests remedies for 
those situations.
Trying to boot from 
the wrong device
4
If you are trying to boot from the wrong device, you must change the boot 
device. Here is a quick way to do that:
1. Reboot:#...

  Troubleshooting  CentreVu CMS Release 3 Version 8 Disk-Mirrored Systems
Boot problems86
Excessive reboot 
time
4
Problem: The system takes a long time to come back up after a reboot 
and seems to stop at the 
configuring multicast point.
Possible workaround: The 
Enterprise 3000, by default, tries to configure 
itself as a router/gateway. To avoid that problem, execute the following 
command before rebooting:
touch /etc/notrouter
That command tells the startup scripts that this system should not be...

  Troubleshooting  CentreVu CMS Release 3 Version 8 Disk-Mirrored Systems
Log files87
Log files4
A disk-mirrored system contains the following system log files:
If a log seems to indicate a problem, it may take an experienced 
troubleshooter to determine the nature of the problem.
The logs are checked each night by the chkDisks crontab, which is able 
to determine whether any potential or actual drive problems have been 
logged. The results of the determination are logged to 
/olds/elog and 
mailed to...

  Troubleshooting  CentreVu CMS Release 3 Version 8 Disk-Mirrored Systems
Error messages88
Error messages4
The table that follows lists and explains error messages you can receive 
related to 
Solstice DiskSuite and disk mirroring. The messages are 
presented in alphabetical order, ignoring special characters and 
replacement strings. (For example, you would find the message 
“
filename restored”
 in alphabetical order by the word restored.)
Error Messages
Message:All data on cms filesystems will be...

  Troubleshooting  CentreVu CMS Release 3 Version 8 Disk-Mirrored Systems
Error messages89
Message:component is attached
metattach: 
hostname: d21: growing of 
metadevice delayed
Explanation:Submirrors are out of sync.
Response:Enter the command:metasync d21
This command effectively resyncs submirrors. 
Message:device: 
devicenamecannot be setup or does 
not exist
Explanation:The device named is a CD-ROM drive or is not available 
and will not be used in the 
Solstice DiskSuite setup.
Response:Verify...

  Troubleshooting  CentreVu CMS Release 3 Version 8 Disk-Mirrored Systems
Error messages90
Message:/etc/system has been updated since the 
last reboot. CMS cannot run without an up-
to-date /etc/system file.
Explanation:/etc/system can change when a particular Solaris patch is 
applied to the system or when state database replicas are 
removed and re-added during a boot disk replacement.
Response:Reboot the system.
Message:Failed activating new replicas, replicas 
already active, or a second disk does...

  Troubleshooting  CentreVu CMS Release 3 Version 8 Disk-Mirrored Systems
Error messages91
Message:metadb: 
hostname: cxtyd0sz has a 
metadevice database replica
Explanation:The slice named in the message already has a replica.
Response:If you really need to add another replica, choose a 
different slice.
Message:metadetach: 
systemname: d21: resync in 
progress
Explanation:You cannot detach a metadevice while a resync is in 
progress.
Response:Try again later. To find out how far along the resync has...

  Troubleshooting  CentreVu CMS Release 3 Version 8 Disk-Mirrored Systems
Error messages92
Message:panic: vfs_mountroot: cannot mount root
rebooting...
resetting....
Explanation:The system is misconfigured. 
Response:There are two possible causes:
1.
You attempted to boot from a nonbootable device. 
Check the device name and try again. The alternate 
boot device may be set up incorrectly.
2.
You failed to reboot after mirroring root 
(olds -mirrored -setroot
), leaving the system 
unstable. In that case,...

  Troubleshooting  CentreVu CMS Release 3 Version 8 Disk-Mirrored Systems
Error messages93
Message:stale databases
Response:The state database contains old information. Recreate 
(see “
Recreating the Replicas and Reattaching the 
Disk” in Chapter 3).
Message:state database information not found, 
DiskSuite must not be installed
Response:Install and set up 
Solstice DiskSuite before doing this 
task.
Message:Submirror too small to attach
Explanation:The submirrors d11 and d12 (or d19 and d20) do not...

  Troubleshooting  CentreVu CMS Release 3 Version 8 Disk-Mirrored Systems
Error messages94
Message:The disk is not recognized by cms.
Explanation:The disk is either not a standard Sun disk drive, or is 
larger than 4.2 gigabytes.
Response:Replace the disk with a standard Sun disk drive of not 
more than 4.2 gigabytes capacity.
Message:The DiskSuite Software must be installed 
to run this script.
Response:Install 
Solstice DiskSuite software before attempting to 
run this script.
Message:The file...