Lexmark Z2320 User Manual

							Using Macintosh
1Load plain paper.
2From the Finder desktop, double-click the printer folder.
3Double-click the printer utility icon.
4From the Maintenance tab, click Print Alignment Page.
5Follow the instructions on the computer screen.
6If you aligned the cartridges to improve print quality, print your document again. If print quality has not improved,
clean the print cartridge nozzles.
Cleaning the print cartridge nozzles
Using Windows
1Load plain paper.
2Click Start ΠPrograms or All Programs, and then click the printer folder.
3From the printer folder, click Maintenance ΠClean cartridges.
4Click Print.
5Follow the instructions on the computer screen.
6If print quality has not improved, then wipe the print cartridge nozzles and contacts.
Using Macintosh
1Load plain paper.
2From the Finder desktop, double click the printer folder.
3Double-click the printer utility icon.
4From the Maintenance tab, click Clean Print Nozzles.
A page prints, forcing ink through the print cartridge nozzles to clean them.
5To test if the print quality has improved, print the document again.
6If print quality has not improved, then try cleaning the nozzles up to two more times.
Wiping the print cartridge nozzles and contacts
1Remove the print cartridge(s).
2Dampen a clean, lint-free cloth with water, and then place the cloth on a flat surface.
 
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							3Gently hold the nozzles against the cloth for about three seconds, and then wipe in the direction shown.
4Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and
then wipe in the direction shown.
5With another clean section of the cloth, repeat step 3 and step 4, and then let the nozzles and contacts dry
completely.
6Reinsert the print cartridge(s), and then print the document again.
7If the print quality does not improve, clean the print nozzles, and then try printing the document again.
8Repeat step 7 up to two more times.
9If print quality is still not satisfactory, replace the print cartridge(s).
Preserving the print cartridges
Keep new cartridges in their packaging until you are ready to install them.
Do not remove a cartridge from the printer except to replace, clean, or store it in an airtight container. The
cartridges do not print correctly if left exposed for an extended period of time.
 
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							Cleaning the exterior of the printer
1Make sure that the printer is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock, unplug the power cord from the wall outlet
and disconnect all cables to the printer before proceeding.
2Remove paper from the paper support and paper exit tray.
3Dampen a clean, lint-free cloth with water.
Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of
the printer.
4Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper
exit tray.
Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer.
5Make sure the paper support and paper exit tray are dry before beginning a new print job.
Ordering supplies
Ordering print cartridges
Lexmark Z2300 Series models (except Lexmark Z2390)
ItemPart numberAverage cartridge standard page yield 1
Black cartridge14AFor page yield values, refer to
www.lexmark.com/pageyields.
Black cartridge214
Color cartridge15A
Color cartridge215
Photo cartridge31Not applicable
1Values obtained by continuous printing. Declared yield value in accordance with ISO/IEC 24711
2Licensed Return Program Cartridge
Lexmark Z2390 model
ItemPart numberAverage cartridge standard page yield 1
Black cartridge4AFor page yield values, refer to
www.lexmark.com/pageyields.
Black cartridge24
Color cartridge5A
Color cartridge25
Photo cartridge31Not applicable
1 Values obtained by continuous printing. Declared yield value in accordance with ISO/IEC 24711
2 Licensed Return Program Cartridge
 
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							Ordering paper and other supplies
To purchase supplies or to locate a dealer near you, visit our Web site at www.lexmark.com.
For best results when printing photos or other high-quality images, use Lexmark Photo Paper or Lexmark PerfectFinish
Photo Paper and Lexmark print cartridges.
ItemDescription
Lexmark Photo PaperLetter
A4
4 x 6 in.
10 x 15 cm
Lexmark PerfectFinish Photo PaperLetter
A4
4 x 6 in.
10 x 15 cm
L
USB cablePart number 1021294
 
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							Troubleshooting
Using the printer troubleshooting software (Windows
only)
The Lexmark Service Center provides step-by-step troubleshooting help and contains links to printer maintenance
tasks and customer support.
To open the Lexmark Service Center, use one of these methods:
Method 1Method 2
If it appears on an error message dialog, click the For
additional assistance, use the Lexmark Service
Center link.1Do one of the following:
In Windows Vista, click  ΠAll Programs, and then
select the printer program folder from the list.
In Windows XP, click Start ΠPrograms or All
Programs, and then select the printer program
folder from the list.
2Select Lexmark Service Center.
Setup troubleshooting
Power button is not lit
These are possible solutions. Try one or more of the following:
PRESS POWER BUTTON
Make sure the printer is on by pressing  .
DISCONNECT AND RECONNECT THE POWER CORD
1Press  to turn the printer off.
2Disconnect the power cord from the wall outlet.
3Disconnect the power cord from the power supply.
4Plug the power cord all the way into the power supply on the printer.
1
2
 
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							5Plug the power cord into the wall outlet.
6Press  to turn the printer on.
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as
a printer option when sending a print job, you can try uninstalling and reinstalling the software.
These are some other possible solutions. Try one or more of the following:
MAKE SURE YOUR OPERATING SYSTEM IS SUPPORTED
The following operating systems are supported: Windows Vista, Windows XP, Windows 2000 with Service Pack 3
or later, and Mac OS X versions 10.5, 10.4 and 10.3.
CHECK THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE
PRINTER
 BOX
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the 
 USB symbol.
RECONNECT THE POWER SUPPLY
1Press  to turn the printer off.
2Disconnect the power cord from the wall outlet.
3Gently remove the power supply from the printer.
4Reconnect the power supply to the printer.
5Plug the power cord into the wall outlet.
6Press  to turn the printer on.
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS
1Close all open programs.
2Disable any security programs.
3Do one of the following:
In Windows Vista, click .
In Windows XP and earlier, click Start.
4Click Computer or My Computer.
5Double-click the CD or DVD drive icon.
 
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							6If necessary, double-click setup.exe.
7Follow the instructions on the computer screen to install the software.
8When the installation is completed, enable the security software again.
Page does not print
These are possible solutions. Try one or more of the following:
CHECK MESSAGES
If an error message appears, then resolve the error before trying to print again.
CHECK POWER
If the  light is not on, then make sure that the power cord is properly connected to the printer and plugged into
a known working electrical outlet that other electrical devices have been using.
REMOVE AND THEN RELOAD PAPER
CHECK INK
Check the ink levels, and then install new print cartridges if necessary.
CHECK CARTRIDGES
1Remove the print cartridges.
2Make sure the sticker and tape have been removed.
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3Reinsert the cartridges.
CHECK PRINTER DEFAULT AND PAUSE SETTINGS
Using Windows
1
Do one of the following:
In Windows Vista
aClick .
bClick Control Panel.
cUnder Hardware and Sound, click Printer.
In Windows XP
aClick Start.
bClick Printers and Faxes.
 
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							In Windows 2000
aClick Start.
bClick Settings ΠPrinters.
2Double-click the printer.
3Click Printer.
Make sure no check mark appears next to Pause Printing.
If a check mark does not appear next to Set As Default Printer, then you must select the printer for each file
that you want to print.
Using Macintosh
For Mac OS X version 10.5
1From the Finder desktop, click  ΠSystem Preferences ΠPrint & Fax.
2From the Default Printer pop-up menu, check if the printer is the default printer.
If the printer is not the default printer, then you must select the printer for each file that you want to print.
If you want to set the printer as the default printer, then select the printer from the Default Printer pop-up
menu.
3Click Open Print Queue.
The print queue dialog appears.
Make sure that the print job is not on hold. If the print job is on hold:
If you want to resume a particular print job, choose the document name, and then click Resume.
If you want to resume all print jobs in the queue, then click Resume Printer.
For Mac OS X version 10.4 and earlier
1From the Finder desktop, click Go ΠUtilities ΠPrint Center or Printer Setup Utility.
The Printer List dialog appears.
2Double-click the printer.
The print queue dialog appears.
Make sure that the print job is not on hold.
If the print job is on hold:
–If you want to resume a particular print job, choose the document name, and then click Resume.
–If you want to resume all print jobs in the queue, then click Start Jobs.
If the printer is not in bold, then it is not the default printer. You must select the printer for each file that
you want to print.
If you want to set the printer as the default printer:
aGo back to the Printer List dialog, and then select the printer.
bClick Make Default.
 
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							DISCONNECT AND RECONNECT POWER SUPPLY
1Press  to turn off the printer.
2Disconnect the power cord from the wall outlet.
3Remove the power supply from the printer.
4Reconnect the power supply to the printer.
5Plug the power cord into the wall outlet.
6Press  to turn on the printer.
REMOVE AND REINSTALL THE SOFTWARE
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then try uninstalling and reinstalling the software.
Removing and reinstalling the software
If the printer is not functioning properly, or if a communications error message appears when you try to use the
printer, you may need to remove and reinstall the printer software.
Using Windows
1Do one of the following:
In Windows Vista, click .
In Windows XP, click Start.
2Click Programs or All Programs, and then select the printer program folder from the list.
3Select Uninstall.
4Follow the instructions on the computer screen to remove the printer software.
5Restart the computer before reinstalling the printer software.
6Click Cancel on all New Hardware Found screens.
7Insert the installation CD, and then follow the instructions on the computer screen to reinstall the software.
If the install screen does not appear automatically after you restart your computer, do one of the following:
In Windows Vista:
a
Click .
bLocate the Start Search box.
cType D:\setup.exe, where D is the letter of your CD or DVD drive.
In Windows XP:
a
Click Start ΠRun.
bType D:\setup.exe, where D is the letter of your CD or DVD drive.
 
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							Using Macintosh
1Close all open software applications.
2From the Finder desktop, double-click the printer folder.
3Double-click the Uninstaller icon.
4Follow the instructions on the computer screen to remove the printer software.
5Restart the computer before reinstalling the printer software.
6Insert the installation CD, and then follow the instructions on the computer screen to reinstall the software.
If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.
1In all countries or regions except the United States, select your country or region.
2Click the links for drivers or downloads.
3Select your printer family.
4Select your printer model.
5Select your operating system.
6Select the file that you want to download, and then follow the directions on the computer screen.
Enabling the USB port in Windows
To confirm that the USB port is enabled on the computer:
1Do one of the following:
In Windows Vista
aClick  ΠControl Panel.
bClick System and Maintenance ΠSystem.
cClick Device Manager.
In Windows XP
aClick Start.
bClick Control Panel ΠPerformance and Maintenance ΠSystem.
cFrom the Hardware tab, click Device Manager.
In Windows 2000
aClick Start.
bClick Settings ΠControl Panel ΠSystem.
cFrom the Hardware tab, click Device Manager.
2Click the plus sign (+) beside Universal Serial Bus Controller.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
 
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