Lexmark X864dhe User Manual

							51 Defective flash detected
Try one or more of the following:
Touch Continue to clear the message and continue printing.
Cancel the current print job.
52 Not enough free space in flash memory for resources
Try one or more of the following:
Touch Continue to clear the message and continue printing.
Downloaded fonts and macros not previously stored in flash memory are deleted.
Delete fonts, macros, and other data stored in flash memory.
Upgrade to a larger capacity flash memory card.
53 Unformatted flash detected
Try one or more of the following:
Touch Continue to stop the defragment operation and continue printing.
Format the flash memory. If the error message remains, the flash memory may be defective and require replacing.
54 Network  software error
 is the number of the network connection.
Try one or more of the following:
Touch Continue to continue printing.
Turn the printer off and then back on to reset the printer.
Upgrade (flash) the network firmware in the printer or print server.
54 Serial option  error
 is the number of the serial option.
Try one or more of the following:
Check that the serial cable is connected correctly and is the proper one for the serial port.
Check that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer
and host computer.
Touch Continue to continue printing.
Turn the printer power off and then back on to reset the printer.
54 Standard network software error
Try one or more of the following:
Touch Continue to continue printing.
Turn the printer off and then back on to reset the printer. Troubleshooting231
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							Upgrade (flash) the network firmware in the printer or print server.
55 Unsupported option in slot 
 is a slot on the printer system board.
Try one or more of the following:
1Turn the printer power off.
2Unplug the power cord from the wall outlet.
3Remove the unsupported option card from the printer system board.
4Connect the power cord to a properly grounded outlet.
5Turn the printer power back on.
56 Parallel port  disabled
 is the number of the parallel port.
Try one or more of the following:
Touch Continue to clear the message.
The printer discards any data received through the parallel port.
Make sure the Parallel Buffer menu item is not set to Disabled.
56 Serial port  disabled
 is the number of the serial port.
Try one or more of the following:
Touch Continue to clear the message.
The printer discards any data received through the serial port.
Make sure the Serial Buffer menu item is not set to Disabled.
56 Standard parallel port disabled
Try one or more of the following:
Touch Continue to clear the message.
The printer discards any data received through the parallel port.
Make sure the Parallel Buffer menu item is not set to Disabled.
56 Standard USB port disabled
Try one or more of the following:
Touch Continue to clear the message.
The printer discards any data received through the USB port.
Make sure the USB Buffer menu item is not set to Disabled. Troubleshooting232
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							56 USB port  disabled
 is the number of the USB port.
Try one or more of the following:
Touch Continue to clear the message.
The printer discards any data received through the USB port.
Make sure the USB Buffer menu item is not set to Disabled.
57 Configuration change, held jobs were not restored
Since the time the jobs were stored on the printer hard disk something has changed in the printer to invalidate the
held jobs. Possible changes include:
The printer firmware has been updated.
Paper input, output, or duplex options needed for the print job were removed.
The print job was created using data from a device in the USB port and the device is no longer in the port.
The printer hard disk contains jobs that were stored while installed in a different printer model.
Touch Continue to clear the message.
58 Too many bins attached
1Turn the printer power off.
2Unplug the power cord from the wall outlet.
3Remove the additional bins.
4Connect the power cord to a properly grounded outlet.
5Turn the printer power back on.
58 Too many disks installed
1Turn the printer off.
2Unplug the power cord from the wall outlet.
3Remove the extra disks.
4Connect the power cord to a properly grounded outlet.
5Turn the printer back on.
58 Too many flash options installed
1Turn the printer off.
2Unplug the power cord from the wall outlet.
3Remove the excess flash memory. Troubleshooting233
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							4Connect the power cord to a properly grounded outlet.
5Turn the printer back on.
58 Too many trays attached
1Turn the printer off.
2Unplug the power cord from the wall outlet.
3Remove the additional trays.
4Connect the power cord to a properly grounded outlet.
5Turn the printer back on.
61 Remove defective disk
Try one or more of the following:
Touch Continue to clear the message and continue printing.
Install a different printer hard disk before performing any operations that require a printer hard disk.
62 Disk full
Try one or more of the following:
Touch Continue to clear the message and continue processing.
Delete fonts, macros, and other data stored on the printer hard disk.
Install a larger printer hard disk.
63 Unformatted disk
Try one or more of the following:
Touch Continue to clear the message and continue printing.
Format the printer hard disk.
If the error message remains, the hard disk may be defective and require replacing.
80 Routine maintenance needed
The printer needs to have routine maintenance done. Order a maintenance kit, which contains all the items necessary
to replace the pick rollers, the charge roll, the transfer roller, and the fuser.
84 Insert photoconductor
Install the specified photoconductor to clear the message. Troubleshooting234
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							84 Photoconductor low
1Press the up or down arrow button until Continue appears, and then press .
2Order a replacement photoconductor immediately. When print quality is reduced, install the new photoconductor.
84 Replace photoconductor
The printer will not print any more pages until the photoconductor is replaced.
Replace the specified photoconductor.
84 Photoconductor abnormal
An unacceptable photoconductor has been installed in the device. Replace the photoconductor.
88 Cartridge low
The toner is low. Replace the print cartridge, and then touch Continue to clear the message and continue printing.
88 Replace cartridge to continue
Replace the toner cartridge.
298.01 Scanner Missing - Cable Unplugged
The scanner was not detected. Make sure the scanner is properly connected.
1565 Emulation error, load emulation option
The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware
card.
To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com.
Clearing jams
Jam error messages appear on the control panel display and include the area of the printer where the jam occurred.
When there is more than one jam, the number of jammed pages is displayed.
Avoiding jams
The following hints can help you avoid jams:
Paper tray recommendations

Make sure the paper lies flat in the tray.
Do not remove a tray while the printer is printing. Troubleshooting235
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							Do not load a tray while the printer is printing. Load it prior to printing, or wait for a prompt to load it.
Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing too tightly
against the paper or envelopes.
Push the tray in firmly after loading paper.
Paper recommendations

Use only recommended paper or specialty media.
Do not load wrinkled, creased, damp, bent, or curled paper.
Flex, fan, and straighten paper before loading it.
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same stack.
Make sure all sizes and types are set correctly in the printer control panel menus.
Store paper per the manufacturers recommendations.
Understanding jam numbers and locations
When a jam occurs, a message indicating the jam location appears on the display. Open doors and covers and remove
trays to access jam locations. To resolve any paper jam message, you must clear all jammed paper from the paper path.
A
E
D
B
C
Troubleshooting236
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							K
H
G
F
J
Jam numbersWhat to do
200–202Open Door A, and then remove the jam.
203Open Doors A and E, and then remove any jams.
230Lower the duplex unit (Door D), and then remove the jam. Open Doors A and E, and then remove any jams.
231Lower the duplex unit (Door D), and then remove the jam. Open Door A, and then remove the jam.
24x Open each tray, and then remove any jams.
250
1Remove all media from the multipurpose feeder.
2Flex and stack the media.
3Reload the multipurpose feeder.
4Adjust the paper guide.
280–281Open Door A, and then remove the jam. Lift Door F, and then remove the jam.
282Lift Door F, and then remove the jam.
283Open Door H, and then remove the jam.
284Lower the duplex unit (Door D), and then remove the jam. Open Doors A and E, and then remove any jams.
285–286Open Door H, and then remove the jam.
287–288Open Doors F and G, and then remove the jam.
289Open Door G, and then remove the jam.
290–294 jams Open the ADF cover and the scanner cover, and then remove any jams.
293
On the touch screen, select the location of your original document.
Finish your job without further scanning.
Restart scanning.
Cancel the job and clear the message.
Troubleshooting237
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							200–201 paper jams
1Open Door A by pushing the release latch up and lowering the door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
2Pull the jam up and toward you.
Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier
to remove the jam. Make sure all paper fragments are removed.
3Close Door A. Troubleshooting238
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							202 paper jam
1Open Door A by pushing the release latch up and lowering the door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
2Pull the jam up and toward you.
Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier
to remove the jam. Make sure all paper fragments are removed.
3Close Door A. Troubleshooting239
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							203, 230–231 paper jams
203 paper jam
1
Open Door A by pushing the release latch up and lowering the door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
2Open Door E by pushing the release latch and lowering the door.
Troubleshooting240
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