Lexmark X651de User Manual

Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
OTHER SOFTWARE PROGRAMS MAY BE INTERFERING WITH SCANNING
Close all programs not being used.
THE SCAN RESOLUTION MAY BE SET TOO HIGH
Select a lower scan resolution.
Poor scanned image quality
These are possible solutions. Try one or more of the following:
CHECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
THE SCANNER GLASS MAY BE DIRTY
Clean the scanner glass with a clean, lint‑free...

CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Size setting from the Paper menu.
2Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog.
Cannot scan from a computer
These are possible solutions. Try one or more of the following:
CHECK THE DISPLAY FOR ERROR MESSAGES...

CHECK THE PRINTER CONNECTIONS
Make sure the cable connections for the following hardware are secure, if applicable:
Telephone
Handset
Answering machine
CHECK THE TELEPHONE WALL JACK
1Plug a telephone into the wall jack.
2Listen for a dial tone.
3If you do not hear a dial tone, then plug a different telephone into the wall jack.
4If you still do not hear a dial tone, then plug a telephone into a different wall jack.
5If you hear a dial tone, then connect the printer to that wall jack.
REVIEW THIS DIGITAL...

VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION
Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail
and the printer to answer calls, you may want to consider adding a second telephone line for the printer.
THE PRINTER MEMORY MAY BE FULL
1Dial the fax number.
2Scan the original document one page at a time.
Can send but not receive faxes
These are possible solutions. Try one or more of the following:
CHECK TO SEE IF THE PAPER TRAY...

THE DOCUMENT IS NOT LOADED PROPERLY
Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper left
corner.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY
Check to make sure the shortcut number has been programmed for the number that you want to dial.
As an alternative, dial the...

Solving option problems
Option does not operate correctly or quits after it is installed
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1Turn the printer off.
2Unplug the printer.
3Check the connection between the option and the printer.
MAKE SURE THE OPTION IS INSTALLED CORRECTLY
Print a menu settings page and check to see if the option is...

2000‑sheet tray
These are possible solutions. Try one or more of the following:
THE ELEVATOR TRAY IS NOT WORKING PROPERLY
Make sure the printer is properly connected to the 2000‑sheet tray.
Make sure the printer is turned on.
THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER
Make sure the printer is properly connected to the 2000‑sheet tray.
Make sure the printer is turned on.
Envelope feeder
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait...

Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Hard disk with adapter
Make sure the hard disk is securely connected to the printer system board.
Internal Solutions Port
If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or
more of the following:
CHECK THE ISP CONNECTIONS
Make sure the ISP is securely attached to the printer system board.
Make sure the cable is securely connected to the...

CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
C
HECK THE PAPER PATH
The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.
Page that jammed does not reprint after you clear the jam
T
URN ON JAM RECOVERY
In the...

4Release the buttons when the screen with the progress bar appears.
The printer performs a power‑on sequence, and then the Configuration menu appears.
5Touch the down arrow until Print Quality Pages appears.
6Touch Print Quality Pages.
The print quality test pages print.
7Touch Back.
8Touch Exit Configuration.
Blank pages
These are possible solutions. Try one or more of the following:
PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE
Remove the print cartridge and make sure the packing material is properly...