Lexmark X543 Service Manual
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Diagnostic information2-7 Lexmark confidential until announce7525xxx Load Manual Printer does not detect media meeting the description in the single sheet feeder (manual feeder). The following actions can be taken: Load paper and the job continues. Select ( ), and choose an alternate source for media. Cancel the current job. Load Manual Printer does not detect media meeting the description in the single sheet feeder (manual feeder). The following actions can be taken: Load paper and the job continues. Select ( ), and choose an alternate source for media. Cancel the current job. Load Manual Printer does not detect media meeting the description and in the single sheet feeder (manual feeder). The following actions can be taken: Load paper and the job continues. Select ( ), and choose an alternate source for media. Cancel the current job. PJL ST Message Try one or more of the following: Select ( ) to clear the message, and continue printing. Wait for the message to clear. Remove Paper ADF This posts when there is paper detected in the ADF upon POR or when the cover is closed (or any other situation that re-inits the scanner). Message clears when paper is removed. Remove Paper Standard BinThe standard output bin is full or nearly full. Remove the media from the bin. Remove Packaging MaterialPackaging material is detected by the printer. Remove the packaging material and press Continue. Unplug and Change ModeCamera is not in a proper mode to use the PictBridge feature. Unplug the camera cable to the printer, and change the camera mode. Replace Black Imaging UnitReplace the Black Imaging Unit. Replace Color Imaging UnitReplace the Color Imaging Unit. Replace CartridgeReplace the toner cartridge of the indicated color. The printer continues after the toner door is closed. Unsupported Mode Camera is not in a proper mode to use the Pict Bridge feature. Unplug the camera cable to the printer and change the camera mode. Unsupported USB Device, Please RemoveRemove the unrecognized device from the USB port on the front of the printer. Unsupported USB Hub, please removeRemove the unrecognized USB hub/device from the USB port on the front of the printer. 30.xx Toner Cart MissingThe specified toner cartridge is missing. Re-install the missing toner cartridge to clear the message, and then continue printing. If the message recurs remove and re-install the cartridge. Listen for the click to ensure the cartridge is installed properly. Close the front cover. User status and attendance messages (continued) User primary message Explanation
2-8Ser vice Manual 7525xxxLexmark confidential until announce 31.xx Defective cartridgeThe specified cartridge is defective. Try one of the following: Open and close the top cover. Remove and re-install the cartridge(s). Listen for the click to ensure the cartridge is installed properly. Turn the printer power off and turn the printer power on. If the message persists, replace the cartridge with a new one, and close the front cover. 31.xx Defective Imaging Kit.Defective imaging kit. Try one or more of the following: Open and close the top cover. Remove and re-install the cartridge(s). Listen for the click to ensure the cartridge is installed properly. Turn the printer power off, and then turn the printer power on. If the message persists, determine if the imaging kit counter is greater than 15,000 cycles. It it is, then replace the entire kit. See “Imaging unit (IU) removal” on page 4-28. If the counter is below 250,000 cycles, replace only the photoconductors. 32.xx Replace unsupported CartridgeRemove the specified cartridge, replace with a supported cartridge, and close the front cover. 34 Short Paper press Select ( ) to clear the message and continue printing. The printer does not automatically reprint the page that prompted the message. Check tray length and width guides to ensure paper is properly fitted in the tray. Make sure the print job is requesting the correct size of paper. Adjust the Paper Size setting for the size paper you are using. If MP Feeder Size is set to Universal, make sure the paper is large enough for the formatted data. Cancel the current job. 35 RES Save Off Deficient MemoryThis message displays when the printer lacks sufficient memory to enable Resource Save. This message usually indicates the user has allocated too much memory for one or more of the printer link buffers; however, modification of other printer settings which affect the amount of available memory may also create this condition. If restoration of Resource Save is required after this message is received, the customer should install additional memory or set each link buffer to Auto. Once all link buffers are returned to Auto, you should exit the menu to activate the link buffer changes. Once the printer returns to the Ready state, you can enable Resource Save and go back and modify the link buffers again. Note the reduction of available memory to the link buffers when Resource Save has been enabled, and compare it to the memory available when Resource Save is disabled. Select ( ) to disable Resource Save and continue printing. To enable Resource Save after you get this message: - Make sure the link buffers are set to Auto, then exit the menus to activate the link buffer changes. - When Ready is displayed, enable Resource Save. Install additional memory. 37 Insufficient Collation AreaThis message is displayed when the printer memory used to store pages is too full to collate the print job. The following actions can be taken: Select ( ) to print the portion of the job already stored, and begin collating the rest of the job. Menus ( ) to access the Busy/Waiting Menu. The following functions are available. - Cancel Job Note: Menu Lockout does NOT prevent access to the Busy/Waiting Menu. User status and attendance messages (continued) User primary message Explanation
Diagnostic information2-9 Lexmark confidential until announce7525xxx 37 Insufficient memory for flash defragment operationThis message is displayed when insufficient printer memory is available to perform Flash Memory Defragment operation. This message appears prior to the actual start of the defragment operation. press Select ( ) to stop the defragment operation. To perform the defragment operation, you can: Delete fonts, macros, and other data in RAM. Install additional printer memory. Menus ( ) to access the Busy/Waiting Menu. The following functions are available using the Busy/Waiting Menu: - Cancel Job - Reset Printer Note: Menu Lockout does NOT prevent access to the Busy/Waiting Menu. 38 Memory Full This message is displayed when the printer is processing an incoming job and there is not enough memory available to continue processing the job. The following actions can be taken: Determine how to make more memory available to your print job by: - Deleting fonts, macros and other data in RAM. - Simplify your print job. - Install additional memory Select ( ) to clear the message and continue printing. The job may not print correctly. Menus ( ) to access the Busy/Waiting Menu. The following functions may be available: - Cancel Job 39 Complex Page This message is displayed when a page is too complex to print. The following actions can be taken: Select ( to clear the message and continue printing. The job may not print correctly. Simplify the print job. Menus ( ) to access the Busy/Waiting Menu. The following functions may be available: - Cancel Job - Reset Printer Note: Menu Lockout does NOT prevent access to the Busy/Waiting Menu. 50 PPDS Font Error This error only occurs when a printer is formatting PPDS print data. The PPDS interpreter has detected a font error. When a specific font, which is not installed, is requested based on a PPDS mode Set Font Global command, a Select Code Page command, or a Comprehensive Font Selection command, and the printer Best Fit setting is off. If Best Fit is on, the printer performs a best fit search to find a similar font, and this error does not occur. This error also displays when the printer receives invalid PPDS download font data. The following actions can be taken while this message is displayed: Select ( to clear the message and continue printing. The job may not print correctly. Menus ( to access the Busy/Waiting Menu. The following functions may be available: - Cancel Job 51 Defective Flash Detectedpress Select ( to clear the message and continue printing. You must install different flash memory before you can download any resources to flash. 52 Flash Full press Select ( to clear the message and continue printing. Delete fonts, macros, and other data stored on the flash memory. Install a larger capacity flash memory card. User status and attendance messages (continued) User primary message Explanation
2-10Service Manual 7525xxxLexmark confidential until announce 53 Unformatted Flash press Select ( to clear the message and continue printing. You must format the flash memory before you can store any resources on it. If the error message remains, the flash memory may be defective and require replacing. 54 Standard Network Software ErrorThis message is displayed when the RIP software detects that a network port is installed but cannot establish communications with it. Select ( to clear the message and continue printing. The job may not print correctly. Program new firmware for the network interface. Turn the printer power off and then back on to reset the printer. 54 Network Software ErrorThe printer disables all communications to the associated network interface. No data may be received or sent from or to the associated interface. The user can program new firmware in the network using the parallel port after this message clears. Select ( to clear the message and continue printing. The job may not print correctly. Program new firmware for the network interface. Turn the printer power off and then back on to reset the printer. 56 Standard USB Por t DisabledThis message may appear when data is sent to the printer across a USB port, but the port is disabled. Note: Once the error is displayed the first time, reporting of further errors is suppressed until the printer is reset or menus are entered. The following actions can be taken: Select ( to clear the message. Any data received on the USB port is discarded. Menus ( to access the Busy/Waiting Menu. The following functions may be available: - Turn the printer power off and then back on to reset the printer. - Reset Active Bin - Check Supply Levels Make sure the USB Buffer menu item is not set to Disabled. (press Menusto access the Administrative Menus, select Network/Ports, USB Menu, and USB Buffer.) 58 Too many Flash Options Installed1. Turn off and unplug the printer. 2. Remove the excess flash memory. 3. Plug in the printer, and turn it on. 58 Too Many Trays Installed1. Turn off and unplug the printer. 2. Remove the additional trays. 3. Plug in the printer, and turn it on. 59 Incompatible Tr a y 1. Turn off and unplug the printer. 2. Remove the specified incompatible tray. 3. Plug in the printer, and turn it on. 82 Waste Toner Nearly FullTry one or more of the following: Replace the waste toner bottle, and then press Select ( ) to clear the message and continue printing. See Go to “Waste toner bottle” on page 4-49. Select ( ) to clear the message and continue printing. Order the waste toner bottle so it will be available when the replacement message is displayed. Once the replacement message is displayed, the printer will not continue until the waste toner is replaced. 82 Waste Toner Missing Waste toner box must be present. Install the waste toner bottle. Replace the specified toner cartridge. 88 Toner Low The term includes black, cyan, magenta, and yellow. Replace the specified toner cartridge. Select ( to clear the message and continue printing. User status and attendance messages (continued) User primary message Explanation
Diagnostic information2-11 Lexmark confidential until announce7525xxx 88 Cartridge Early WarningThe term includes black, cyan, magenta, and yellow. Replace the toner cartridge and press Select ( to clear the message and continue printing. 88 Replace CartridgeThe term includes black, cyan, magenta, and yellow. Replace the toner cartridge and press Select ( to clear the message and continue printing. Scanner ADF cover openThe cover to the ADF is open. Close the ADF cover. If this doesn’t remedy the problem, Go to “ADF cover open service check” on page 2-67”. Scan job too long The scan job exceeds the maximum number of pages Break the scan job into multiple small jobs. Cancel the scan job. Paper cleared Paper is cleared from ADF Cancel job Restart job - This can only be performed if job recovery is enabled and the job can be restarted. A new job with the same parameters is started. User status and attendance messages (continued) User primary message Explanation
2-12Service Manual 7525xxxLexmark confidential until announce Paper Jam messages Paper jam messages (2xx) Error code Description Action 2xx paper jams 200.xx Paper Jam Check A single page of media jam at the input sensor. Remove the tray1 unit, open the front door, and remove the print cartridge to access the jam area. Remove the jammed page. See “200 paper jams” on page 3-41. 200.xx Paper Jam Pages JammedMultiple pages of media are jammed at the input sensor. Open the front door and remove the print cartridge to access the jam area. Remove all the jammed pages. See “200 paper jams” on page 3-41. 201.xx Paper Jam Check A single page of media is jammed between the input and exit sensors.Open the front door and remove the print cartridge to access the jam area. Remove the jammed page. See “201 paper jam” on page 3-41. 201.xx Paper Jam Pages JammedMultiple pages of media are jammed between the input and exit sensors.Open the front door and remove the print cartridge to access the jam area. Remove all the jammed pages. See “201 paper jam” on page 3-41. 202.xx Paper Jam Check A single page of media is jammed at the exit sensors.Open the printer rear door to access the jam area. Remove the jammed page. See “202 paper jam” on page 3-42. 202.xx Paper Jam Pages JammedMultiple pages of media are jammed at the exit sensorOpen the printer rear door to access the jam area. Remove all the jammed pages. See “202 paper jam” on page 3-42. 230.xx Paper Jam Check A single page of media is jammed at the inner door.Remove the jammed page. See “230 paper jam” on page 3-43. 230.xx Paper Jam Pages JammedMultiple pages of media are jammed at the inner door.Remove all the jammed pages. See “230 paper jam” on page 3-43. 235 Paper Jam Check DuplexPaper jam in the duplex area. Remove all pages. See Go to “235 paper jam” on page 3-43. 24x.xx Paper Jam Check A single or multiple page media jam in the 650-sheet Duo Drawer (tray 2).See “24x paper jam” on page 3-43. 24x.xx Paper Jam Pages JammedMultiple pages of media are jammed in the 650-sheet Duo Drawer (tray 2).See “24x paper jam” on page 3-43. 250.xx Paper Jam Check Manual FeederA single page of media is jammed in the multipurpose feeder.Open tray 2 to access the jam area. Remove the jammed page. See “250 paper jam” on page 3-43. 250.xx Paper Jam Pages JammedMultiple pages of media are jammed in the multipurpose feeder.Open tray 2 to access the jam area. Remove all the jammed pages. See “250 paper jam” on page 3-43. 290.02 Scanner ADF Feed JamThe scanner ADF has failed to feed a page to the ADF interval sensor.Remove the sheet of paper rom the ADF. Retry the job. If the error recurs, Go to “ADF paper jam service check” on page 2-68. 290.10 Scanner Static JamScanner ADF detects paper at the first scanner sensor while the ADF is in an idle state.Remove all paper from the ADF. Retry the job. If the error recurs, Go to “ADF paper jam service check” on page 2-68.
Diagnostic information2-13 Lexmark confidential until announce7525xxx 290.20 Scanner Static Jam-Paper PresentThis message occurs when paper is detected in the ADF during a POR, or when the MFP is starting up.Remove original documents from the ADF. 290.30-Scanner Static Jam-Paper StopThis message displays when paper is inserted past the paper stop on the ADF.Remove original documents from the ADF. 291.00 Scanner Jam, remove all originals from the scanner Scanner ADF detects paper at the second scanner sensor while the ADF is in an idle state. 291.01 Scanner Jam, remove all originals from the scannerThis message is posted if a jam is detected at the first scanner sensor. 292 Scanner jam, remove all originals from the scannerThis message appears if the ADF cover is open while paper is fed through the ADF.Remove the paper from the ADF, and close the ADF cover. If the error recurs, Go to “ADF cover open service check” on page 2-67. 293 Replace all originals if restarting jobNo paper sensed in the ADF. Ensure that the paper present actuator is in the correct position. See “ADF paper jam service check” on page 2-68. 293.02 Flatbed cover openThe MFP senses that the flatbed cover is open.Close the flatbed cover. See “ADF cover open service check” on page 2-67. 294.04 Scanner jam, remove all originals from the scannerJam at the ADF exit sensor. Remove all paper from the ADF. If the error recurs, “ADF paper jam service check” on page 2-68. 294.05 Scanner jam, remove all originals from the scannerA jam is detected at the ADF exit sensor. Paper jam messages (2xx) (continued) Error code Description Action
2-14Service Manual 7525xxxLexmark confidential until announce Service error messages Service error messages (1XX, 8XX and 9xx) Error code Description Action 106.xx Ser vice Yellow Printhead Yellow printhead error. Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 106.01 Service Yellow Printhead The yellow printhead lost HSYNC. Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 106.02 Service Yellow PrintheadThe yellow printhead failed to complete servo.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 106.03 Service Yellow PrintheadThe yellow printhead mirror motors failed to achieve lock.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 106.04 Service Yellow PrintheadThe yellow printhead mirror motors lost PLL motor lock.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 106.05 Service Yellow PrintheadFailure reading NVRAM from printhead.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 106.06 Service Yellow PrintheadThe yellow printhead thermistor is open.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 106.07 Service Yellow PrintheadThe yellow printhead thermistor is shorted to ground.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 106.08 Service Yellow PrintheadThe yellow laser showed bad in EMS testing.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 107.xx Cyan Printhead ErrorCyan printhead error. Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 107.01 Service Cyan Printhead The cyan printhead lost HSYNC. Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 107.02 Service Cyan PrintheadThe cyan printhead failed to complete servo.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 107.03 Service Cyan PrintheadThe cyan printhead mirror motors failed to achieve lock.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59 107.04 Service Cyan PrintheadThe cyan printhead mirror motors lost PLL motor lock.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 107.05 Service Cyan PrintheadFailure reading NVRAM from the cyan printhead.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 107.06 Service Cyan PrintheadThe cyan printhead thermistor is open. Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59.
Diagnostic information2-15 Lexmark confidential until announce7525xxx 107.07 Service Cyan PrintheadThe cyan printhead thermistor is shorted to ground.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 107.08 Service Cyan PrintheadThe cyan laser showed bad in EMS testing.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 108.xx Ser vice Magenta PrintheadMagenta printhead error. Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 108.01 Service Magenta Printhead The magenta printhead lost HSYNC. Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 108.02 Service Magenta PrintheadThe magenta printhead failed to complete servo.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 108.03 Service Magenta PrintheadThe magenta printhead mirror motors failed to achieve lock.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 108.04 Service Magenta PrintheadThe magenta printhead mirror motors lost PLL motor lock.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 108.05 Service Magenta PrintheadFailure reading NVRAM from the magenta printhead.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 108.06 Service Magenta PrintheadThe magenta printhead thermistor is open.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 108.07 Service Magenta PrintheadThe magenta printhead thermistor is shorted to ground.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 108.08 Service Magenta PrintheadThe magenta laser showed bad in EMS testing.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 109. xx Ser vice Black Printhead Black printhead error. Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 109.01 Service Black Printhead The black printhead lost HSYNC. Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 109.02 Service Black PrintheadThe black printhead failed to complete servo.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59 109.03 Service Black PrintheadThe black printhead mirror motors failed to achieve lock.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59 109.04 Service Black PrintheadThe black printhead mirror motors lost PLL motor lock.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59 Service error messages (1XX, 8XX and 9xx) (continued) Error code Description Action
2-16Service Manual 7525xxxLexmark confidential until announce 109.05 Service Black PrintheadFailure reading NVRAM from printhead.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 109.06 Service Black PrintheadThe black printhead thermistor is open. Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 109.07 Service Black PrintheadThe black printhead thermistor is shorted to ground.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 109.08 Service Black PrintheadThe black laser showed bad in EMS testing.Perform a POR. If the problem persists, go to “Printhead service check” on page 2-59. 122.xx Ser vice Fuser ErrorFuser error Go to “Fuser service check” on page 2-41. 122.01 Service Fuser ErrorEWC error—Attempting to print with estimated power at or below minimum power.Go to “Fuser service check” on page 2-41. 122.02 Service Fuser ErrorFuser over temperature. Go to “Fuser service check” on page 2-41. 122.03 Service Fuser ErrorFuser open thermistor check failed. Go to “Fuser service check” on page 2-41. 122.04 Service Fuser ErrorEWC Error—Did not reach EWC start temperature in time.Go to “Fuser service check” on page 2-41. 122.05 Service Fuser ErrorEWC Error—Did not change temperature within expected time.Go to “Fuser service check” on page 2-41. 122.06 Service Fuser ErrorEWC Error—Did not reach EWC stop temperature in time.Go to “Fuser service check” on page 2-41. 122.07 Service Fuser ErrorTimed out waiting for home sensor event.Go to “Fuser service check” on page 2-41. 122.08 Service Fuser Error Wrong lamp bit is set in NVRAM. Go to “Fuser service check” on page 2-41. 122.09 Service Fuser ErrorFuser zero crossings out of range. Zero crossing detected.Go to “Fuser service check” on page 2-41. 122.10 Service Fuser ErrorFuser failed to warm up. Go to “Fuser service check” on page 2-41. 122.11 Service Fuser ErrorFuser under temperature error while in standby.Go to “Fuser service check” on page 2-41. 122.12 Service Fuser ErrorFuser under temperature error while printing.Go to “Fuser service check” on page 2-41. 122.13 Service Fuser ErrorFuser open thermistor check failed for second thermistor.Go to “Fuser service check” on page 2-41. 122.14 Service Fuser ErrorFuser shorted thermistor check failed for hot roll thermistor.Go to “Fuser service check” on page 2-41. 122.15 Service Fuser ErrorFuser started thermistor check failed for second thermistorGo to “Fuser service check” on page 2-41. Service error messages (1XX, 8XX and 9xx) (continued) Error code Description Action