Lexmark X464de User Manual

							Replace  if restarting job. .......................................................................................................................... 259
Restore Held Jobs?.......................................................................................................................................... 259
Scan Document Too Long ............................................................................................................................... 259
Scanner ADF Cover Open ................................................................................................................................ 259
Securely clearing disk space............................................................................................................................ 259
Serial ......................................................................................................................................................... 260
Set clock .......................................................................................................................................................... 260
SMTP server not set up. Contact system administrator. ................................................................................ 260
Some held jobs were not restored ................................................................................................................. 260
System busy, preparing resources for job. ..................................................................................................... 260
System busy, preparing resources for job. Deleting held job(s). .................................................................... 260
Unsupported disk............................................................................................................................................ 260
Unsupported USB device, please remove....................................................................................................... 260
Unsupported USB hub, please remove........................................................................................................... 260
USB/USB  ................................................................................................................................................... 260
30 Invalid refill, change toner cartridge.......................................................................................................... 261
31 Replace defective cartridge ....................................................................................................................... 261
32 Cartridge part number unsupported by device ......................................................................................... 261
34 Short paper ................................................................................................................................................ 261
35 Insufficient memory to support Resource Save feature ............................................................................ 261
37 Insufficient memory to collate job............................................................................................................. 261
37 Insufficient memory, some Held Jobs were deleted.................................................................................. 261
37 Insufficient memory, some held jobs will not be restored ........................................................................ 262
38 Memory full ............................................................................................................................................... 262
39 Complex page, some data may not have printed ...................................................................................... 262
50 PPDS font error .......................................................................................................................................... 262
51 Defective flash detected ............................................................................................................................ 262
52 Not enough free space in flash memory for resources.............................................................................. 262
53 Unformatted flash detected ...................................................................................................................... 263
54 Network  software error ...................................................................................................................... 263
54 Serial option  error ............................................................................................................................... 263
54 Standard network software error .............................................................................................................. 263
55 Unsupported option in slot  ................................................................................................................. 263
56 Parallel port  disabled........................................................................................................................... 264
56 Serial port  disabled.............................................................................................................................. 264
56 Standard parallel port disabled.................................................................................................................. 264
56 Standard USB port disabled ....................................................................................................................... 264
56 USB port  disabled ................................................................................................................................ 264
57 Configuration change, held jobs were not restored .................................................................................. 265
58 Too many trays attached ........................................................................................................................... 265
58 Too many flash options installed ............................................................................................................... 265
59 Incompatible tray  ................................................................................................................................ 265
61 Remove defective disk ............................................................................................................................... 265
62 Disk full ...................................................................................................................................................... 266
63 Unformatted disk ....................................................................................................................................... 266 Contents11
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							80 Routine maintenance needed.................................................................................................................... 266
84 Replace PC Kit ............................................................................................................................................ 266
84 PC Kit life warning ...................................................................................................................................... 266
88 Cartridge low ............................................................................................................................................. 266
88.yy Cartridge nearly low .............................................................................................................................. 266
88.yy Replace cartridge................................................................................................................................... 266
200–282.yy paper jam .................................................................................................................................... 267
290‑295.yy scanner jam .................................................................................................................................. 267
293 Replace all originals if restarting job. ....................................................................................................... 267
293.02 Flatbed Cover Open ............................................................................................................................ 267
294 ADF Jam ................................................................................................................................................... 267
840.01 Scanner Disabled ................................................................................................................................ 268
841‑846 Scanner Service Error ....................................................................................................................... 268
900–999 Service  ........................................................................................................................... 268
1565 Emulation error, load emulation option ................................................................................................ 268
Solving printing problems.....................................................................................................................268
Multiple‑language PDFs do not print .............................................................................................................. 268
Error message about reading USB drive appears ........................................................................................... 269
Jobs do not print ............................................................................................................................................. 269
Confidential and other held jobs do not print ................................................................................................ 270
Job takes longer than expected to print ......................................................................................................... 270
Job prints from the wrong tray or on the wrong paper .................................................................................. 271
Incorrect characters print ............................................................................................................................... 271
Tray linking does not work.............................................................................................................................. 271
Large jobs do not collate................................................................................................................................. 271
Unexpected page breaks occur....................................................................................................................... 272
Solving copy problems..........................................................................................................................272
Copier does not respond ................................................................................................................................ 272
Scanner unit does not close ............................................................................................................................ 272
Poor copy quality ............................................................................................................................................ 273
Partial document or photo copies .................................................................................................................. 274
Solving scanner problems.....................................................................................................................275
Checking an unresponsive scanner ................................................................................................................. 275
Scan was not successful .................................................................................................................................. 275
Scanning takes too long or freezes the computer .......................................................................................... 275
Poor scanned image quality............................................................................................................................ 275
Partial document or photo scans .................................................................................................................... 276
Cannot scan from a computer ........................................................................................................................ 276
Solving fax problems.............................................................................................................................277
Caller ID is not shown ..................................................................................................................................... 277
Cannot send or receive a fax .......................................................................................................................... 277
Can send but not receive faxes ....................................................................................................................... 279
Can receive but not send faxes ....................................................................................................................... 279
Received fax has poor print quality ................................................................................................................ 280 Contents12
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							Solving option problems........................................................................................................................280
Option does not operate correctly or quits after it is installed ...................................................................... 280
Drawers........................................................................................................................................................... 281
Flash memory card ......................................................................................................................................... 281
Hard disk with adapter ................................................................................................................................... 281
Internal Solutions Port .................................................................................................................................... 282
Memory card .................................................................................................................................................. 282
Solving paper feed problems.................................................................................................................282
Paper frequently jams..................................................................................................................................... 282
Paper trays ...................................................................................................................................................... 283
Paper jam message remains after jam is cleared ........................................................................................... 283
Page that jammed does not reprint after you clear the jam .......................................................................... 283
Solving print quality problems..............................................................................................................284
Isolating print quality problems ...................................................................................................................... 284
Blank pages ..................................................................................................................................................... 284
Characters have jagged or uneven edges ....................................................................................................... 285
Clipped images................................................................................................................................................ 285
Ghost images .................................................................................................................................................. 285
Gray background............................................................................................................................................. 286
Incorrect margins ............................................................................................................................................ 286
Paper curl........................................................................................................................................................ 287
Print irregularities ........................................................................................................................................... 287
Skewed print ................................................................................................................................................... 288
Solid black or white streaks ............................................................................................................................ 288
Print is too light............................................................................................................................................... 289
Print is too dark .............................................................................................................................................. 290
Streaked vertical lines ..................................................................................................................................... 291
Toner fog or background shading appears on the page ................................................................................. 292
Toner rubs off ................................................................................................................................................. 292
Toner specks ................................................................................................................................................... 293
Transparency print quality is poor .................................................................................................................. 293
Embedded Web Server does not open.................................................................................................293
Check the network connections ..................................................................................................................... 293
Check the network settings ............................................................................................................................ 294
Contacting Customer Support...............................................................................................................294
Notices.....................................................................................................295
Product information..............................................................................................................................295
Edition notice........................................................................................................................................295
Power consumption..............................................................................................................................300
Index........................................................................................................314
Contents13
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							Safety information
CAUTION—POTENTIAL INJURY:  See the enclosed Safety Sheet before making any cable or electrical
connection.
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or
make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
Use care when you replace a lithium battery.
CAUTION—POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced.
Replace it only with the same or an equivalent type of lithium battery. Do not recharge, disassemble, or
incinerate a lithium battery. Discard used batteries according to the manufacturers instructions and local
regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to move it safely.
CAUTION—POTENTIAL INJURY:  Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
•Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
Disconnect all cords and cables from the printer before moving it.
Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same
time.
Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Use only the power cord provided with this product or the manufacturers authorized replacement.
Use only the telecommunications (RJ‑11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports. Safety information14
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							This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturers components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY:  Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input
option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and
faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
SAVE THESE INSTRUCTIONS. Safety information15
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							Learning about the printer
Thank you for choosing this printer!
Weve worked hard to make sure it will meet your needs.
To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s
Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and
make sure you check the latest updates on our Web site.
Were committed to delivering performance and value with our printers, and we want to make sure youre satisfied. If
you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted to
help you get back on track fast. And if you find something we could do better, please let us know. After all, you are the
reason we do what we do, and your suggestions help us do it better.
Finding information about the printer
What are you looking for?Find it here
Initial setup instructions:
Connecting the printer
Installing the printer softwareSetup documentation—The setup documentation came
with the printer and is also available on the Lexmark Web
site at www.lexmark.com/publications/.
Additional setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
Performing printing, copying, scanning, and faxing tasks,
depending on your printer model
Configuring printer settings
Viewing and printing documents and photos
Setting up and using printer software
Setting up and configuring the printer on a network,
depending on your printer model
Caring for and maintaining the printer
Troubleshooting and solving problemsUsers Guide—The Users Guide is available on the
Software and Documentation CD.
For updates, check our Web site at
www.lexmark.com/publications/.
Help  using  the  printer  software Windows or Mac Help—Open a printer software program
or application, and then click Help.
Click 
? to view context‑sensitive information.
Notes:
The Help installs automatically with the printer
software.
The printer software is located in the printer
Program folder or on the desktop, depending on
your operating system.
Learning about the printer16
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							What are you looking for?Find it here
The latest supplemental information, updates, and technical
support:
Documentation
Driver downloads
Live chat support
E‑mail support
Telephone supportLexmark Support Web site—support.lexmark.com
Note: Select your region, and then select your product
to view the appropriate support site.
Support telephone numbers and hours of operation for
your region or country can be found on the Support Web
site or on the printed warranty that came with your
printer.
Record the following information (located on the store
receipt and the back of the printer), and have it ready
when you contact support so that they may serve you
faster:
Machine Type number
Serial number
Date purchased
Store where purchased
Warranty information Warranty information varies by country or region:
In the US—See the Statement of Limited Warranty
included with this printer, or at
support.lexmark.com.
Rest of the world—See the printed warranty that
came with your printer.
Printer configurations
Note: Printer configuration may vary depending on your printer model. Learning about the printer17
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							Basic model
3
4
5 6
7
8
12
1Front door release button
2Printer control panel
3Automatic Document Feeder (ADF)
4Standard exit bin with overhead light
5Paper stop
6Standard 250‑sheet tray
7Multipurpose feeder door
8Front door
Learning about the printer18
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							1System board locks
2Locking device
3Ethernet port
4USB port
Note: Use this USB port to connect the printer to the computer.
5Fax wall connection port
Note: The Fax ports are present only when a fax card is installed.
6Fax telephone connection port
Note: The Fax ports are present only when a fax card is installed.
7Rear door
8Power switch
9Printer power cord socket
10USB peripheral port
11Removable protective plate
Note: The protective plate is removed when internal options are installed.
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
options, leave enough room for them also. It is important to:
Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.
Provide a flat, sturdy, and stable surface. Learning about the printer19
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							Keep the printer:
–Away from the direct airflow of air conditioners, heaters, or ventilators
–Free from direct sunlight, humidity extremes, or temperature fluctuations
–Clean, dry, and free of dust
Allow the following recommended amount of space around the printer for proper ventilation:
3
4
1
2
5
1Top 254 mm (10 in.)
2Right Side 203 mm (8 in.)
3Rear 305 mm (12 in.)
4Front 203 mm (8 in.)
5Left Side 76 mm (3 in.)
Basic functions of the scanner
The scanner provides copy, fax, and scan-to-network capability for large workgroups. You can:
Make quick copies, or change the settings on the printer control panel to perform specific copy jobs.
Send a fax using the printer control panel.
Send a fax to multiple fax destinations at the same time.
Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination.
Scan documents and send them to another printer (PDF by way of FTP).
Note: The fax function is available on selected printer models only. Learning about the printer20
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