Lexmark X364dw User Manual

							Distorted graphics or pictures
Missing characters
Faded print
Dark print
Skewed lines
Smudges
Streaks
Unexpected characters
White lines in print
These are possible solutions. Try one or more of the following:
CHECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
THE TONER MAY BE LOW
When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge.
THE SCANNER GLASS MAY BE DIRTY
Clean the scanner glass with a clean, lint‑free cloth dampened with water. If your printer has an ADF, be sure to clean
the ADF scanner glass as well. For more information, see: “Cleaning the scanner glass” on page 146.
THE COPY IS TOO LIGHT OR TOO DARK
Adjust the copy darkness setting.
CHECK THE QUALITY OF THE ORIGINAL DOCUMENT
Make sure the quality of the original document is satisfactory.
CHECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
If you previously loaded your original document into the ADF, try loading it on the scanner glass.
UNWANTED TONER IS IN THE BACKGROUND
Adjust the darkness to a lighter setting.
Change the Background Removal setting in the Copy Settings menu.
PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT
From the printer control panel, press the Content button until the light comes on next to Text/Photo.
Rotate the original document on the scanner glass.
From the printer control panel, press the Scale button and adjust the setting. Troubleshooting191
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							TEXT IS LIGHT OR DISAPPEARING
From the printer control panel, press the Content button until the light comes on next to Text or Text/Photo.
THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED
From the printer control panel, press the Content button until the light comes on next to Text/Photo or Photo.
From the printer control panel, press the Darkness button and change to a darker setting.
THE PRINT IS SKEWED
Notes:
If you are loading your original document in the ADF, adjust the ADF paper guides so they touch the edges of
the pages to be scanned.
Check the paper trays to make sure the guides touch the edges of the loaded paper.
Partial document or photo copies
These are possible solutions. Try one or more of the following:
CHECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray.
Unable to pause print job to make copies
Make sure “Allow priority copies” is set to On in the Copy Settings menu.
Solving scanner problems
Checking an unresponsive scanner
If your scanner is not responding, then make sure:
The printer is turned on.
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
The power cord is plugged into the printer and a properly grounded electrical outlet.
The electrical outlet is not turned off by any switch or breaker.
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Other electrical equipment plugged into the outlet is working. Troubleshooting192
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							Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem
with the scanner.
Scan was not successful
These are possible solutions. Try one or more of the following:
CHECK THE CABLE CONNECTIONS
Make sure the network or USB cable is securely connected to the computer and the printer.
AN ERROR MAY HAVE OCCURRED IN THE PROGRAM
Turn off and then restart the computer.
Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
OTHER SOFTWARE PROGRAMS MAY BE INTERFERING WITH SCANNING
Close all programs not being used.
THE SCAN RESOLUTION MAY BE SET TOO HIGH
Select a lower scan resolution.
Poor scanned image quality
These are possible solutions. Try one or more of the following:
CHECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
THE SCANNER GLASS MAY BE DIRTY
Clean the scanner glass with a clean, lint‑free cloth dampened with water. For more information, see “Cleaning the
scanner glass” on page 146.
ADJUST THE SCAN RESOLUTION
Increase the resolution of the scan for a higher quality output.
CHECK THE QUALITY OF THE ORIGINAL DOCUMENT
Make sure the quality of the original document is satisfactory. Troubleshooting193
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							CHECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Partial document or photo scans
These are possible solutions. Try one or more of the following:
CHECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel Paper menu, check the Paper Size setting.
2Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup or Print dialog.
Cannot scan from a computer
These are possible solutions. Try one or more of the following:
CHECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
CHECK THE POWER
Make sure the printer is plugged in, the power is on, and Ready appears.
CHECK THE CABLE CONNECTIONS
Make sure the network or USB cable is securely connected to the computer and the printer.
Solving fax problems
Caller ID is not shown
Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service.
If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settings
available: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the Fax menu depends on
whether your country or region supports multiple caller ID patterns. Contact your telecommunications company to
determine which pattern or switch setting to use. Troubleshooting194
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							Cannot send or receive a fax
These are possible solutions. Try one or more of the following:
CHECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
CHECK THE POWER
Make sure the printer is plugged in, the power is on, and Ready appears.
CHECK THE PRINTER CONNECTIONS
Make sure the cable connections for the following hardware are secure, if applicable:
Telephone
Handset
Answering machine
CHECK THE TELEPHONE WALL JACK
1Plug a telephone into the wall jack.
2Listen for a dial tone.
3If you do not hear a dial tone, then plug a different telephone into the wall jack.
4If you still do not hear a dial tone, then plug a telephone into a different wall jack.
5If you hear a dial tone, then connect the printer to that wall jack.
REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST
The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services
can be used.
If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface
port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN
provider.
If you are using DSL, then connect to a DSL filter or router that will support analog use. For more information,
contact your DSL provider.
If you are using a PBX telephone service, then make sure you are connecting to an analog connection on the PBX.
If none exists, consider installing an analog telephone line for the fax machine.
CHECK FOR A DIAL TONE
Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly.
If the telephone line is being used by another device, then wait until the other device is finished before sending
a fax.
If you are using the On Hook Dial feature, then turn up the volume to verify a dial tone. Troubleshooting195
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							TEMPORARILY DISCONNECT OTHER EQUIPMENT
To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering
machines, computers with modems, or telephone line splitters.
CHECK FOR JAMS
Clear any jams, and then make sure that Ready appears.
TEMPORARILY DISABLE CALL WAITING
Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone
company to obtain the keypad sequence for temporarily disabling Call Waiting.
VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION
Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail
and the printer to answer calls, you may want to consider adding a second telephone line for the printer.
THE PRINTER MEMORY MAY BE FULL
1Dial the fax number.
2Scan the original document one page at a time.
Can send but not receive faxes
These are possible solutions. Try one or more of the following:
CHECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
CHECK THE RING COUNT DELAY SETTINGS
The ring count delay sets the number of times the phone line rings before the printer answers. If you have extension
phones on the same line as the printer, or subscribe to the telephone companys Distinctive Ring service, then keep
the Ring Delay setting at 4.
1Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP
address in the TCP/IP section.
2Click Settings.
3Click Fax Settings.
4Click Analog Fax Setup.
5In the Rings to Answer box, enter the number of times you want the phone to ring before answering.
6Click Submit. Troubleshooting196
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							THE TONER MAY BE LOW
88 Cartridge low appears when the toner is low.
Can receive but not send faxes
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER IS IN FAX MODE
From the printer control panel, press the Fax button to put the printer in Fax mode.
MAKE SURE THE DOCUMENT IS LOADED PROPERLY
Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper left
corner.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY
Check to make sure the shortcut number has been programmed for the number that you want to dial.
As an alternative, dial the telephone number manually.
Received fax has poor print quality
These are possible solutions. Try one or more of the following:
RE‑SEND THE DOCUMENT
Ask the person who sent you the fax to:
Check that the quality of the original document is satisfactory.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Increase the fax scan resolution, if possible.
THE TONER MAY BE LOW
When 88 Cartridge low appears or when you experience faded print, replace the cartridge.
MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH
Decrease the incoming fax transmission speed:
1Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP
address in the TCP/IP section.
2Click Settings.
3Click Fax Settings. Troubleshooting197
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							4Click Analog Fax Setup.
5In the Max Speed box, click on one of the following:
2400
4800
9600
14400
33600
6Click Submit.
Solving option problems
Option does not operate correctly or quits after it is installed
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait for about 10 seconds, and then turn the printer on.
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1Turn the printer off.
2Unplug the printer.
3Check the connection between the option and the printer.
MAKE SURE THE OPTION IS INSTALLED
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, reinstall it.
MAKE SURE THE OPTION IS SELECTED
From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the
Chooser.
Drawers
These are possible solutions. Try one or more of the following:
MAKE SURE THE PAPER IS LOADED CORRECTLY
1Pull the tray completely out.
2Check for paper jams or misfeeds. Troubleshooting198
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							3Make sure the guides are aligned against the edges of the paper.
4Insert the tray.
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
CHECK THE PAPER
Use recommended paper and other specialty media. For more information, see “Paper and specialty media
guidelines” on page 53.
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
CHECK THE GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then press .
Page that jammed does not reprint after you clear the jam
In the Settings menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1Press .
2Press the arrow buttons until Settings appears, and then press . Troubleshooting199
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							3Press the arrow buttons until General Settings appears, and then press .
4Press the arrow buttons until Print Recovery appears, and then press .
5Press the arrow buttons until Jam Recovery appears, and then press .
6Press the arrow buttons until On or Auto appears, and then press .
Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or
replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1Turn the printer off.
2Load paper.
3From the printer control panel, hold down  and the right arrow button while turning the printer on.
4Release the buttons when CONFIG MENU appears.
5Press the arrow buttons until Prt Quality Pgs appears, and then press .
The print quality test pages print.
6Press the arrow buttons until Exit Config Menu appears, and then press .
Resetting the Printer appears briefly, and then Ready appears.
Blank pages
These are possible solutions. Try one or more of the following:
PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE
Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge.
THE TONER MAY BE LOW
When 88 Cartridge low appears, order a new toner cartridge. Troubleshooting200
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