Lexmark X364dw User Manual

							Try one or more of the following:
Press  to clear the message and continue printing.
Press , and then press  to cancel printing.
Make sure the paper size setting matches the size of the paper in the tray.
35 Insufficient memory to support Resource Save feature
The printer lacks sufficient memory to save settings. Install additional memory, or press  to disable Resource Save
and continue printing.
37 Insufficient memory for Flash Memory Defragment operation
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to stop the defragment operation and continue
printing.
Delete fonts, macros, and other data in printer memory.
Install additional printer memory.
37 Insufficient memory to collate job
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to print the portion of the job already stored
and begin collating the rest of the print job.
Cancel the current print job.
38 Memory full
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to clear the message.
Cancel the current print job.
39 Complex page, some data may not have printed
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to clear the message and continue printing.
Cancel the current print job.
51 Defective flash detected
Try one or more of the following:
Replace the defective flash memory card.
Press the arrow buttons until Continue appears, and then press  to clear the message and continue printing. Troubleshooting181
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							52 Not enough free space in flash memory for resources
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to stop the defragment operation and continue
printing.
Downloaded fonts and macros not previously stored in flash memory are deleted.
Delete fonts, macros, and other data stored in flash memory.
Upgrade to a larger capacity flash memory card.
53 Unformatted flash detected
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to continue printing.
Format the flash memory. If the error message remains, the flash memory may be defective and require replacing.
54 Network  software error
The printer detects that a network port is installed, but cannot communicate with it. The printer disables all
communication to the associated network interface.
Try one or more of the following:
Press  to clear the message and continue printing.
Turn the power off and then back on to reset the printer.
Upgrade (flash) the network firmware in the printer or print server.
54 Standard network software error
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to continue printing.
Turn the printer off and then back on to reset the printer.
Upgrade (flash) the network firmware in the printer or print server.
56 Standard USB port disabled
Try one or more of the following:
The printer discards any data received through the USB port. Press  to clear the message and continue printing.
Make sure the USB Buffer menu item is not set to Disabled.
58 Too many flash options installed
Try one or more of the following:
Turn the printer off, and then remove extra flash options:
1Turn the printer off.
2Unplug the power cord from the wall outlet. Troubleshooting182
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							3Remove the excess flash memory.
4Connect the power cord to a properly grounded outlet.
5Turn the printer back on.
Press  to clear the message and continue printing.
58 Too many trays attached
1Turn the printer off.
2Unplug the power cord from the wall outlet.
3Remove the additional trays.
4Connect the power cord to a properly grounded outlet.
5Turn the printer back on.
84 PC Kit life warning
The photoconductor kit is near exhaustion.
Try one or more of the following:
Replace the photoconductor kit.
Press  to clear the message and continue printing.
84 Replace PC Kit
The photoconductor kit is exhausted. Install a new photoconductor kit.
88.yy Cartridge is low
Replace the toner cartridge, and then press  to clear the message and continue printing.
200.yy Paper jam
The message indicates either where the paper is jammed or the number of pages jammed.
1To access the jam, try one or more of the following:
Remove Tray 1.
Open the front door, and then remove the photoconductor kit and toner cartridge.
2Remove the jam.
3Replace the photoconductor kit and toner cartridge if you removed it.
4Close any open doors or trays.
5Press  to continue printing. Troubleshooting183
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							201.yy Paper jam
The message indicates either where the paper is jammed or the number of pages jammed.
1Open the front door, and then remove the photoconductor kit and toner cartridge unit.
2Remove the jam.
3Replace the photoconductor kit and toner cartridge unit.
4Close the front door.
5Press  to continue printing.
202.yy Paper jam
The message indicates either where the paper is jammed or the number of pages jammed.
1Open the front door.
2Open the rear door.
3Remove the jam.
4Close both doors.
5Press  to continue printing.
231.yy Paper jam
The message indicates either where the paper is jammed or the number of pages jammed.
1Open the front door.
2Open the rear door.
3Remove the jam.
4Close both doors.
5Press  to continue printing.
233.yy Paper jam
The message indicates either where the paper is jammed or the number of pages jammed.
1To access the jam, try one or more of the following:
Remove Tray 1, and then depress the lever.
Open the front door, and then open the rear door.
2Remove the jam.
3Close any open doors or trays.
4Press  to continue printing. Troubleshooting184
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							234.yy Paper jam
The message indicates either where the paper is jammed or the number of pages jammed.
1To access the jam, try one or more of the following:
Open the front door, and then open the rear door.
Remove Tray 1, and then depress the lever.
2Remove the jam.
3Close any open doors or trays.
4Press  to continue printing.
235.yy Paper jam
The message indicates either where the paper is jammed or the number of pages jammed.
1Remove the jam from the standard exit bin.
2Check the paper size to ensure that it is supported by the printer.
3Press  to continue printing.
24x.yy Paper jam
The message indicates either where the paper is jammed or the number of pages jammed.
1To access the jam, try one or more of the following:
Remove Tray 1.
Open the front door, and then remove the photoconductor kit and toner cartridge.
Remove Tray 2.
2Remove the jam.
3Replace the photoconductor kit and toner cartridge if you removed them.
4Close any open doors or trays.
5Press  to continue printing.
251.yy Paper jam
The message indicates either where the paper is jammed or the number of pages jammed.
1Remove the jam from the multipurpose feeder.
2Press  to continue printing. Troubleshooting185
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							290–292 ADF Scanning Jams
The scanner failed to feed one or more pages through the ADF.
1Remove all pages from the ADF.
Note: The message clears when the pages are removed from the ADF.
2Flex and fan the pages.
3Place the pages in the ADF.
4Adjust the ADF guides.
5From the printer control panel, press .
293 Paper Missing
The scanner was instructed to scan using the ADF, but there is no paper in the ADF.
Note: The message clears when the pages are placed in the ADF.
1Flex and fan the pages.
2Place the pages in the ADF.
3Adjust the ADF guides.
4From the printer control panel, press .
293.02 Flatbed Cover Open
Close the scanner cover.
294 ADF Jam
This jam location may also be identified as 294.04 Duplex Sensor Off Jam, 294.05 Scan Sensor Off
Jam, or 294.06 ADF Backfeed Jam. To clear this jam:
1Remove all pages from the ADF.
Note: The message clears when the pages are removed from the ADF.
2Flex and fan the pages.
3Place the pages in the ADF.
4Adjust the ADF guides.
5From the printer control panel, press .
840.01 Scanner Disabled
This message indicates that the scanner has been disabled by the system support person. Troubleshooting186
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							840.02 Scanner Auto Disabled
This message indicates the printer identified a problem with the scanner and automatically disabled it.
1Remove all pages from the ADF.
2Turn the printer off.
3Wait 15 seconds, and then turn the printer on.
4Place the document in the ADF.
5Press .
Note: If turning the printer off and then on again does not clear the message, then contact your system support
person.
Solving printing problems
Jobs do not print
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display before sending a job to print.
CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
CHECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
Verify that you are using the correct printer software.
If you are using a USB port, make sure you are running a supported operating system and using compatible printer
software.
MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING
Make sure the internal print server is properly installed and that the printer is connected to the network. For
more information about installing a network printer, click View Users Guide and Documentation on the Software
and Documentation CD.
Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the
network cables, and then try printing the network setup page again. Contact your system support person to make
sure the network is functioning correctly.
Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. Troubleshooting187
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							MAKE SURE YOU ARE USING A RECOMMENDED PRINTER CABLE
For more information, visit the Lexmark Web site at www.lexmark.com.
MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED
Check the cable connections to the printer and print server to make sure they are secure.
For more information, see the setup documentation that came with the printer.
Multiple‑language PDFs do not print
The documents contain unavailable fonts.
1Open the document you want to print in Adobe Acrobat.
2Click the printer icon.
The Print dialog appears.
3Click Advanced.
4Select Print as image.
5Click OK twice.
Job takes longer than expected to print
These are possible solutions. Try one or more of the following:
REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the job.
CHANGE THE PAGE PROTECT SETTING TO OFF
1From the printer control panel, press .
2Press the arrow buttons until Settings appears, and then press .
3Press the arrow buttons until General Settings appears, and then press .
4Press the arrow buttons until Print Recovery appears, and then press .
5Press the arrow buttons until Page Protect appears, and then press .
6Press the arrow buttons until Off appears, and then press .
CHANGE ENVIRONMENTAL SETTINGS
When using Eco‑Mode or Quiet Mode settings, you may notice a short delay before the first page is printed. If you
want to change the settings and need more information, then see “Using Eco‑Mode” on page 35 or “Reducing printer
noise” on page 37. Troubleshooting188
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							Job prints from the wrong tray or on the wrong paper
C
HECK THE PAPER TYPE SETTING
Make sure the Paper Type setting matches the paper loaded in the tray.
Incorrect characters print
Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode
before you can print your job. Turn the printer off and back on to exit Hex Trace mode.
Tray linking does not work
L
OAD THE SAME SIZE AND TYPE OF PAPER IN EACH TRAY
1Load the same size and type of paper in each tray.
2Move the paper guides to the correct positions for the paper size loaded in each tray.
MAKE SURE THE PAPER SIZE AND PAPER TYPE SETTINGS ARE THE SAME FOR EACH TRAY
1Print a menu settings page and compare the settings for each tray.
2If necessary, adjust the settings from the Paper Size/Type menu.
Note: None of the paper sources, trays, or feeders automatically sense the paper size. You must set the size from
the Paper Size/Type menu on the printer control panel or from the Embedded Web Server.
Large jobs do not collate
These are possible solutions. Try one or more of the following:
MAKE SURE COLLATE IS SET TO ON
From Print Properties or the printer control panel Finishing menu, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.
REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of
images, and the number of pages in the job.
Unexpected page breaks occur
Increase the Print Timeout value:
1From the printer control panel, press .
2Press the arrow buttons until Settings appears, and then press . Troubleshooting189
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							3Press the arrow buttons until General Settings appears, and then press .
4Press the arrow buttons until Timeouts appears, and then press .
5Press the arrow buttons until Print Timeout appears, and then press .
6Press the arrow buttons until the value you want appears, and then press .
Solving copy problems
Copier does not respond
These are possible solutions. Try one or more of the following:
CHECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
CHECK THE POWER
Make sure the printer is plugged in, the power is on, and Ready appears.
Scanner unit does not close
Make sure there are no obstructions:
1Open the scanner cover.
2Remove any obstruction keeping the scanner unit open.
3Close the scanner cover.
Poor copy quality
These are some examples of poor copy quality:
Blank pages
Checkerboard pattern Troubleshooting190
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