Lexmark X 204 Service Manual

Diagnostic information2-45
7011-2xx / 3xx
Fax service checks
Diagnosing fax problems
Note:  Some fax-quality issues might be scanner-related. See “Scan quality service checks” on page 2-43.
Fax transmission service check
Note:  Before performing this service check, verify that the correct country code for the MFP is selected. This 
setting must match the country in which the MFP is used to transmit and receive faxes. If the setting is wrong, 
the modem setting’s can be changed in the Fax/SE menu. See...

2-46Service Manual 7011-2xx / 3xx
10 Is a dial prefix needed to get an outside 
line?Go to step 11. Go to step 12.
11 Try sending a fax using a dial prefix.
Did the fax transmit?Problem fixed. Go to step 12.
12 Is the fax failing to send to one specific 
destination?Go to step 13. Go to step 14.
13 Check the device that cannot receive a fax. 
Can it send a fax?Go  to  step  14. Stop here. The issue is with 
the other device.
14 Press **411 to enter the Fax/SE Menu. 
Select “Print Logs”.
Print the T30...

Diagnostic information2-47
7011-2xx / 3xx
Fax Reception service check
Step Questions / actions Yes No
1 Is the phone line properly connected to the 
modem card and the wall jack?Go to step 3. Go to step 2.
2 Properly connect the phone line to the 
modem card and wall jack.
Did this fix the problem?Problem resolved. Go to step 3.
3 Check for a dial tone. 
Is there a dial tone?Go to step 4. Go to step 6.
4 Use a telephone to test the phone line’s 
ability to send and receive calls.
Did the phone line work...

2-48Service Manual 7011-2xx / 3xx
17 Go to the Administrator menu. Enter the Fax 
setting’s - Analog Fax setting’s submenu.
Verify the remote device number is not in 
the Banned Fax List user setting.
Is the remote device number in the banned 
fax list?Go to step 18. Go to step 19.
18 Remove the remote number from the 
banned fax list.
Did this fix the problem?Problem resolved. Go to step 19.
19 Adjust the “Receive Threshold” setting in the 
SE menu. press **411 to enter the SE 
menu, enter Modem...

Diagnostic information2-49
7011-2xx / 3xx
Escalating a fax issue to second-level support
Before contacting the second-level support, go to the SE menu on the MFP.and generate a Fax error file. This 
file contains machine setting’s information and debug information that will help second-level support determine 
the cause of a failure.
To generate the fax error file, perform the following steps:
1.In a Web browser, type http://MFP ip address/se. 
2.The MFP’s SE menu page will display. Click the “Dump Job...

2-50Service Manual 7011-2xx / 3xx
Steps before starting the 9yy service checks
Before starting the service checks in this section, you will need to retrieve certain information. This will aid your 
next level of support in diagnosing the problem before replacing the controller board.
Warning:Do not replace the controller board unless directed by your next level of support.
1.Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2.Collect the settings from the menu...

Diagnostic information2-51
7011-2xx / 3xx
C. Collecting the settings from the menu settings page
Note:  The menu settings page is different for each printer. For more information see the User’s Guide. Your 
next level of support will tell you which page they want to see.
Copying the menu settings page from the Embedded Web Server (EWS)
Note:  Make sure your printer is connected to a network or to a print server.
1.From a Web browser, type http://printer_IP_address, and then press Enter.
2.Click Settings,...

2-52Service Manual 7011-2xx / 3xx
4Properly connect the cables to the RIP board. Restart 
the device into diagnostic mode. 
Does the 900.xx error reoccur during startup?Go to step 5. Go to step 6.
5Replace the RIP board, and restart the device. 
Does this fix the problem?
Note: If an error, different from the original 900.xx, is 
displayed, consult the service check for that error.Problem 
resolved.Go to step 31.
6Print the following:
•Error log
• Menu settings page
• Network settings page
Does the...

Diagnostic information2-53
7011-2xx / 3xx
17Reinstall the modem. Restart the device. 
Does the 900.xx error reoccur?Go to step 18. Go to step 20.
18Upgrade the firmware. Contact your next level of 
support for the correct firmware level to use. 
Restart the printer to operating mode. Send the printer 
a print job. 
Does the 900.xx error reoccur?Go to step 19. Problem 
resolved.
19Replace the modem. Restart the device. 
Does the 900.xx error reoccur?Go to step 31. Problem 
resolved.
20Run a fax job. 
Does...

2-54Service Manual 7011-2xx / 3xx
31Contact your next level of support. You will need the following information for them:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print file if error appears to be isolated to a single file
• File/Application used if error is related to specific print file
• Device Operating System
• Driver used (PCL/PS)
• Frequency of the occurrence of the error Step Action and...