Lexmark Intuition S505 User Manual

Cleaning the printhead nozzles
Poor print quality is sometimes due to clogged printhead nozzles. Clean the printhead nozzles to improve the quality
of your prints.
Notes:
Cleaning the printhead nozzles uses ink, so clean them only when necessary.
Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.
If the ink levels are too low, you must replace the ink cartridges before you can clean the printhead nozzles.
Using the printer control panel
1From the printer control panel,...

3Dampen a clean, lint-free cloth with water.
Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the
printer.
4Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper
exit tray.
Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer.
5Make sure the printer is dry before beginning a new print job.
Cleaning the scanner glass
1Dampen a clean, lint-free cloth...

Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
Make sure the power cord is plugged into the printer and into a working electrical outlet.
Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Make sure the printer is turned on.
Make sure the printer is securely connected to the host computer, print server, or other network access point.
Check the printer for error messages, and resolve any errors....

“Print job does not print or is missing pages” on page 97
“Printer is printing blank pages” on page 98
“Printer is busy or does not respond” on page 98
“Cannot delete documents from the print queue” on page 99
“Cannot print through USB” on page 99
Incorrect language appears on the display
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
CHANGE THE LANGUAGE USING THE PRINTER MENUS
1From the printer control panel, press .
2Press the arrow buttons...

REMOVE AND REINSERT THE PRINTHEAD
1Open the printer and lift the latch.
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2Remove the printhead.
Warning—Potential Damage: Do not touch the printhead nozzles.
3Wipe the printhead contacts using a clean, lint-free cloth.
Troubleshooting
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4Reinsert the printhead, and then close the latch until it clicks.
5Close the printer.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a
printer option when sending a print job, then try removing and reinstalling the software.
Before you reinstall the software, do the following:
MAKE SURE THAT YOUR...

Print job does not print or is missing pages
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
1Turn the printer on, and then open the printer.
2Make sure the cartridges are inserted correctly.
The cartridges should click firmly into the matching color slot of the printhead.
3Close the printer.
SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB
Note: This solution applies to...

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1Reinstall the ink cartridges, see “Replacing...

RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer, and then unplug the power cord from the wall outlet.
2Gently remove the power supply from the printer, and then reinsert it.
3Plug the power cord into the wall outlet, and then turn on the printer.
Cannot delete documents from the print queue
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and
printer may not be communicating.
RESTART THE COMPUTER AND TRY AGAIN
Cannot print through...

“Paper jam in the duplex unit” on page 100
“Paper or specialty media misfeeds” on page 102
Paper jam in the printer
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1Press  to turn off the printer.
2Check the paper tray or lift the scanner unit to check for jammed paper.
3Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
4Press  to turn the printer back on.
Paper jam in the paper...