Lexmark Interpret S405 User Manual

“Cannot run the fax software” on page 135
“Fax error messages on the printer control panel” on page 135
For detailed descriptions of common terms and tasks, see the following:
“Setting up the printer to fax” on page 65
“Faxing FAQ” on page 82
Fax troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most fax problems:
Check the dial tone to make sure that the cable connections are correct and that the telephone line is working.
To check the dial tone:
1Plug an analog...

Cannot send faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER
If you did not enter your user information during initial setup, then enter your fax name and fax number. In some
countries, you cannot send a fax without entering your fax name or company name. Some fax machines also block
unknown faxes or faxes without sender information.
DECREASE THE TRANSMISSION SPEED OF THE...

To make sure that error correction is enabled:
1From the printer control panel, press .
2Press the arrow buttons to scroll to Fax Setup, and then press .
3Press the arrow buttons to scroll to Dialing and Sending, and then press .
4Press the arrow buttons to scroll to Error Correction, and then press .
5Check to see if error correction is set to On.
If it is not set to On, press the arrow buttons to select On, and then press 
.
ENABLE AUTOMATIC FAX CONVERSION
If the receiving fax machine does not support...

Cannot receive faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
The fax settings depend on whether the printer is connected to its own fax line or shares the line with other devices.
If the printer is sharing the telephone line with an answering machine, then make sure that the following are set:
Auto Answer is On.
The printer picks up on a greater number of rings than the...

To retrieve the correct code:
1From the printer control panel, press .
2Press the arrow buttons to scroll to Fax Setup, and then press .
3Press the arrow buttons to scroll to Ringing and Answering, and then press .
4Press the arrow buttons to scroll to Manual Pickup Code, and then press .
5Copy the manual answer code that appears on the display.
Cannot run the fax software
The printer must be connected to a telephone, DSL, or VoIP line before you can configure the fax settings in the fax
software.
MAKE...

Error Message:What it indicates:Possible solutions:
Fax Mode UnsupportedThe receiving fax machine does not
support color fax or the scan resolution
of the document that you are sending.Enable Auto Fax Conversion. The
printer automatically converts color
faxes to black and lowers the scan
resolution of the document.
Lower the fax quality.
Reformat the document on
Letter-size paper.
Unsupported CompressionThe fax modem of the receiving fax
machine does not support data
compression. Fax modems compress
data...

Error Message:What it indicates:Possible solutions:
Phone Line BusyYour telephone line or the telephone
line of the receiving fax machine is
busy. This happens especially if the
printer is sharing the line with other
devices (telephone, answering
machine).Set the printer to redial.
Increase the time between the
redial attempts.
Place a test call to the number to
which you want to send a fax to
make sure that it is working
correctly.
If the telephone line is being used
by another device, then wait until...

Memory card troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most memory card problems:
Make sure that the memory card you are using can be used in the printer.
Make sure the memory card is not damaged.
Make sure memory card contains supported file types.
Nothing happens when a memory card is inserted
If the Memory card troubleshooting checklist does not solve the problem, then try one or more of the following:
REINSERT THE MEMORY CARD
The memory card may have been...

CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
Photos do not transfer from a memory card across a wireless network
If the Memory card troubleshooting checklist does not solve the problem, then try one or more of the following:
MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND READY
MAKE SURE “ENABLE...

Wireless troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
The printer, the computer, and the wireless access point are all plugged in and turned on.
The wireless network is working properly.
Try accessing other computers on your wireless network.
If your network has Internet access, try connecting to the Internet over a wireless connection.
Your SSID is correct.
Print a network setup page to verify the SSID the printer is using.
If you are not sure if...