Lexmark Interact S605 User Manual

Using the printer control panel
From the home screen, navigate to:
 > More Options > Clean Printhead or Deep Clean Printhead
A cleaning page prints.
Using the printer software
For Windows users
1
Click  or Start.
2Click All Programs or Programs, and then select the printer program folder from the list.
3Navigate to:
Printer Home > select your printer > Maintenance tab > Clean cartridges
4Follow the instructions on the computer screen.
For Macintosh users
Note: This feature is available only in Mac OS X...

Cleaning the scanner glass
1Dampen a clean, lint-free cloth with water.
2Gently wipe the scanner glass clean.
Note: Make sure all ink or corrective fluid on a document is dry before placing the document on the scanner glass.
Cleaning the touch screen
The touch screen of your printer control panel may need to be cleaned from time to time to remove fingerprints and
smudges.
1Make sure the printer is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock...

Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet.
Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Make sure the printer is turned on.
Make sure the printer is securely connected to the host computer, print server, or other network access point.
Check the printer for error messages, and resolve any...

“Print job does not print or is missing pages” on page 106
“Printer is printing blank pages” on page 107
“Printer is busy or does not respond” on page 108
“Cannot delete documents from the print queue” on page 108
“Cannot print through USB” on page 108
Incorrect language appears on the display
If the Before you troubleshoot checklist does not solve the problem, then try the following:
CHANGE THE LANGUAGE USING THE PRINTER MENUS
1From the home screen, navigate to Use Factory Defaults:
 > Use Factory...

2Remove the printhead.
Warning—Potential Damage: Do not touch the printhead nozzles.
3Wipe the printhead contacts using a clean, lint-free cloth.
4Reinsert the printhead, and then close the latch until it clicks.
5Close the printer.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a
printer option when...

CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer, and...

RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer.
Note: Make sure the printer is not in Power Saver mode. Press and hold 
 for three seconds to turn off the printer.
2Pull out the power cord from the power supply.
3After one minute, reconnect the power cord into the power supply.
4Turn on the printer.
REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the...

Printer is busy or does not respond
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE
If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press  to wake up the
printer.
If the printer will not come out of Power Saver mode, then reset the power:
1Unplug the power cord from the wall outlet, and then wait 10 seconds.
2Insert the power cord into the wall outlet,...

3Press Enter, or click OK.
The Device Manager opens.
4Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Jams and misfeeds troubleshooting
“Paper jam in the printer” on page 109
“Paper jam in the paper support” on page 109
“Paper jam in the duplex unit” on page 110
“Paper or specialty media misfeeds” on page 111...

3Press  to turn the printer back on.
Paper jam in the duplex unit
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1Push down the duplex latches and pull out the duplex unit.
CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper
path. To avoid injury, use caution when accessing this area for clearing a paper jam.
2Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear...