Lexmark C736 Service Manual
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Page 61
Diagnostic information2-25 5026 Go Back Previous Next 242.29 Tray 2 is not ready or missing while printing. Possible cause is paper tray 2 assembly failure• Make sure that tray 2 is correctly inserted. •Go to “242.29—Paper Jam service check” on page 2-74. 243.02 Tray 3 pass thru sensor made at POR. Possible causes: • Paper jam leaving page over the sensor • Defective pass thru sensor• Check for anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix...
Page 62
2-26Service Manual 5026 Go Back Previous Next 243.17 Tray 3 detected a jam from idle. Possible causes: • Paper jam leaving page over sensor • Defective input sensor • Faulty system card• Clear away anything in the paper path that might cause the media to jam. • If the problem persists, go to “243.17—Paper Jam service check” on page 2-78. 243.26 While feeding from a lower tray, tray 3 pass thru sensor is not made. Possible causes: • Incorrect paper loading for lower tray • Incorrect media restraint...
Page 63
Diagnostic information2-27 5026 Go Back Previous Next 244.05 Tray 4 picked, but page failed to reach the option sensor in time. Possible causes: • Tray 4 incorrect media setting • Tray 4 incorrect paper loading • Tray 4 incorrect media restraint setting • Tray 4 paper pick mechanism assembly failure • Loading card stock from the special media tray above the fill line.1. Ensure proper media is set for the type of paper used in tray 4. 2. Fan media, and stack flat in tray 4. 3. Properly set the...
Page 64
2-28Service Manual 5026 Go Back Previous Next 244.29 Tray 4 is not ready, or missing while printing. Possible cause is paper tray 4 assembly failure.• Make sure that tray 4 is correctly inserted. • If the problem persists, go to “244.29—Paper Jam service check” on page 2-85. 245.02 Tray 5 pass thru sensor made at POR. Possible causes: • Paper jam leaving a page over the sensor • Defective pass thru sensor• Check for anything in the paper path that might cause the media to jam. • If the problem...
Page 65
Diagnostic information2-29 5026 Go Back Previous Next 245.17 Tray 5 detected a jam from idle. Possible causes: • Paper jam leaves a page over the sensor • Defective input sensor • Faulty system board• Clear away anything in the paper path that might cause the paper to jam. • If the problem persists, go to “245.17—Paper Jam service check. 245.29 Tray 5 is not ready or missing while printing. Possible cause paper tray 5 assembly failure.• Make sure that tray 5 is correctly inserted. • If the problem...
Page 66
2-30Service Manual 5026 Go Back Previous Next 9xx service error messages 900.00–900.99 Software Error (except 900.05)Unrecoverable RIP software error. Go to “900.00–900.99 (except 900.05)—System software error service check” on page 2-90. 900.05 Software Error.Transfer module has failed • POR the printer. • If the error message persists, go to “900.05— Transfer module error service check” on page 2-93. 902.01–902.99 Engine Software Error (except 902.59 and 902.60)Unrecoverable system software...
Page 67
Diagnostic information2-31 5026 Go Back Previous Next 920.05 POST ErrorPrinthead motor not connected. • POR the printer. • If the error message persists, go to “920.05— POST (power-on self test) printhead motor not connected error service check” on page 2-98. 920.06 POST ErrorInput sensor not connected. • POR the printer. • If the error message persists, go to “Input sensor service check” on page 2-128. 920.07 POST ErrorNarrow media sensor not connected. • POR the printer. • If the error message...
Page 68
2-32Service Manual 5026 Go Back Previous Next 920.17 POST ErrorOutput bin cable not connected. • POR the printer. • If the error message persists, go to “920.17— POST (power-on self test)—Output bin cable not connected error service check” on page 2-109. 920.18 POST ErrorCartridge motor 3 (bottom) is not connected.• POR the printer. • If the error message persists, go to “920.18— POST (power-on self test)—Cartridge motor 3 not connected error service check” on page 2-110. 920.19 POST...
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Diagnostic information2-33 5026 Go Back Previous Next 920.30 POST ErrorOption sensor disconnected. Use the following list to determine which service check to use: •Tray 2—Go to “242.02—Paper Jam service check” on page 2-68. •Tray 3—Go to “243.02—Paper Jam service check” on page 2-74. •Tray 4—Go to “244.02—Paper Jam service check” on page 2-80. •Tray 5—Go to “245.02—Paper Jam service check” on page 2-85. 920.31 POST ErrorOption hardware error (generic) Contact your next level of support. 925.01...
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2-34Service Manual 5026 Go Back Previous Next 947.01 Transfer RollYellow transfer roll has failed. • POR the printer. • If the error message persists, go to “945.xx, 947.xx—Transfer roll error service check” on page 2-118. 947.02 Transfer RollCyan transfer roll has failed. • POR the printer. • If the error message persists, go to “945.xx, 947.xx—Transfer roll error service check” on page 2-118. 947.03 Transfer RollMagenta transfer roll has failed. • POR the printer. • If the error message...