Lexmark C736 Service Manual

Diagnostic information2-15
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88.xx  Cartridge 
Low•Show Me, View Supplies, and Tell Me More displays additional information.
• Replace the specified toner cartridge.
• Select Continue to clear the message and continue printing.
• If the problem persists, replace the system board. See “System board removal” on 
page 4-153.
88.xx  Cartridge 
Nearly Low•Show Me, View Supplies, and Tell Me More displays additional information.
• Replace the specified toner cartridge.
• Select...

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Error codes and messages
Error code  Description  Action 
1xx service error codes
110.01–110.07Mirror 
Motor ErrorA mirror motor error has occurred. • POR the printer. 
• If the error message persists, go to “110.xx—
Mirror motor service check” on page 2-37.
111.01–111.02 
Printhead ErrorAn error has occurred in the cyan 
channel of the printhead.• POR the printer. 
• If the error message persists, go to “111.xx, 
112.xx, 113.xx, and 114.xx—Printhead error...

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146.01–146.08 
Motor ErrorDuplex motor has failed. • POR the printer. 
• If the error message persists, go to “146.xx, 
148.xx—Motor (MPF/duplex) error service 
check” on page 2-48.
147.09–147.25
Motor ErrorAligner motor has failed. • POR the printer. 
• If the error message persists, go to “147.xx, 
920.01—POST (power-on self test) aligner 
error service check” on page 2-50.
148.01–148.08
Motor ErrorThe multipurpose feeder motor has 
failed.• POR...

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168.xx
Motor ErrorHCIT elevator motor error. • POR the printer.
• If the error message persists, go to “168.xx—
Motor (HCIT elevator) error service check” 
on page 2-58. 
199.xx
Software ErrorUnrecoverable RIP software error. • POR the printer.
• If the error message persists, download the RIP 
code again.
2xx paper jam messages
200.02 Input sensor is made when printer 
tries to print from an idle state.
Possible causes:
• Paper jam leaving page over...

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200.25 Input sensor is made when tray 1 is 
installed.
Possible causes:
• Improper placement of paper in 
tray 1
• Damaged input sensor flag or 
input sensor
• Faulty system board• Fan media, and stack flat in the tray or 
multipurpose feeder.
• Properly set media restraints in the paper tray. 
• If clearing a paper jam does not fix the problem, 
go to “Input sensor service check” on 
page 2-128.
200.30 Paper hit input sensor too soon.
Possible...

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201.08 Exit sensor is never made.
Possible causes:
• Improper loading
• Paper wrapped in fuser
• Damaged paper exit sensor or 
paper exit sensor flag
• Damaged fuser autoconnect
• Faulty fuser DC cable connection
• Faulty fuser
• Faulty system board• Check for anything in the paper path that might 
cause the paper to jam. 
• The fuser exit sensor may not be functioning 
properly. Go to “Exit sensor service check” 
on page 2-127.
201.10 Input sensor flag...

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202.02 Exit sensor is made when printer tries 
to print from an idle state.
Possible causes:
• Damaged paper exit sensor or 
paper exit sensor flag
• Damaged fuser autoconnect
• Faulty fuser DC cable connection
• Faulty fuser
• Faulty system board• Check for anything in the paper path that might 
cause the paper to jam. 
• The fuser exit sensor may not be functioning 
properly. Go to “Exit sensor service check” 
on page 2-127.
202.12 Exit sensor...

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203.09 During duplex printing retract, the exit 
sensor is never made.
Possible causes:
• Damaged paper exit sensor or 
paper exit sensor flag
• Transport belt module failure
• Damaged fuser autoconnect
• Faulty fuser DC cable connection
• Faulty fuser
• Faulty system board• Check for anything in the paper path that might 
cause the paper to jam. 
• The fuser exit sensor may not be functioning 
properly. Go to “203.09—Paper Jam error 
service check” on page...

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230.21 Duplex motor stalled.
Possible causes:
• Obstructed duplex path
• Defective duplex motor
• Faulty system board• Check for anything in the duplex paper path that 
might cause the paper to jam. This includes the 
paper guides in tray 1.
• If clearing a paper jam does not fix the problem, 
go to “146.xx, 148.xx—Motor (MPF/duplex) 
error service check” on page 2-48.
241.03 While feeding from tray 1, the input 
sensor does not break.
Possible...

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242.05 Tray 2 picked, but page failed to reach 
the option sensor in time.
Possible causes:
• Incorrect media setting
• Incorrect paper loading
• Incorrect media restraint setting
• Loading card stock from the 
special media tray above the fill 
line.1. Ensure proper media is set for the type of paper 
used in tray 2.
2. Fan media, and stack flat in tray 2.
3. Properly set the media restraints in tray 2.
4. Check the pick arm rolls (tires) in tray 2 and...