Lexmark C 950 Service Manual

Diagnostic information 2-1
  5058-030
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2.  Diagnostic information
Start
To determine the corrective action necessary to repair a printer, look for the following information:
•Does the POR stop? Check “POR (Power-On Reset) sequence” on page 2-2.
•If you have an error message or user message, check the following:
–“Error codes and messages” on page 2-3
–“User status and attendance messages” on page 2-3
–“Paper jam error codes” on page 2-11
–“1xx service error codes” on page 2-12
–“2xx...

2-2  Service Manual 5058-030  
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POR (Power-On Reset) sequence
The following is an example of the events that occur during the POR sequence:
1.Turn the machine on.
2.The Lexmark splash screen appears with a progress bar in the center until the code is loaded.
3.The scanner exposure lamp flashes several times.
4.The fuser cooling fan turns on.
5.The fuser unit assembly lamps turn on.
6.The RIP card assembly cooling fan turns on.
7.Operator panel LED becomes solid.
8.The transport motor...

Diagnostic information 2-3
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Error codes and messages
User status and attendance messages
User primary messageExplanation
Adjusting colorWait for the process to complete.
An error has occured 
with the Flash Drive. 
Please remove and re-
insert the drive.Try one or more of the following:
• Remove and reinsert the flash drive.
• If the error message remains, the flash memory may be defective and require 
replacing.
Change [paper source] 
to [custom type name]Try one or more...

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Change [paper source] 
to [paper size] [paper 
type]Try one or more of the following:
• Touch Use current [paper source] to ignore the message and print from the 
selected tray.
• Load the correct paper size and type in the tray, verify the paper size and type 
settings are specified in the printer control panel Paper menu, and then touch 
Paper changed, continue.
• Touch Cancel job to cancel the print job.
Change [paper source] 
to [paper size] [paper...

Diagnostic information 2-5
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Install bin [x]Try one or more of the following:
• Install the specified bin:
1.Turn the printer off.
2.Unplug the power cord from the wall outlet.
3.Install the specified bin.
4.Connect the power cord to a properly grounded electrical outlet.
5.Turn the printer back on.
• Cancel the print job.
Load [src] with [custom 
type name]Try one or more of the following:
• Load the specified paper in the tray or feeder.
• Touch Paper loaded, continue to...

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Load Manual Feeder 
with [size]Try one or more of the following:
• Load the specified paper in the multipurpose feeder.
• Touch Prompt each page, paper loaded to clear the message and continue 
printing.
If the printer finds a tray that has the correct paper type and size, then it feeds 
from that tray. If the printer cannot find a tray with the correct paper type and 
size, then it prints from the default paper source.
• Cancel the print job.
Load...

Diagnostic information 2-7
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31.xx Missing or 
defective [color] 
cartridgeTry one or more of the following:
1. Remove and reinstall the specified print cartridge.
For instructions on removing a print cartridge, touch More Information.
2. Touch Continue to clear the message.
Note: If the message is not cleared, then replace the defective print cartridge.
32.xx [color] cartridge 
part number 
unsupported by deviceRemove the unsupported toner cartridge, and then install a...

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38 Memory fullTry one or more of the following:
• Touch Cancel job to clear the message.
• Install additional printer memory.
39 Complex page, 
some data may not 
have printedTry one or more of the following:
• Touch Continue to clear the message and continue printing.
• Cancel the current print job.
• Install additional printer memory.
40 [color] invalid refill, 
change cartridgeReplace the specified cartridge to continue printing.
50 PPDS font...

Diagnostic information 2-9
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56 Parallel port [x] 
disabledTry one or more of the following:
• Touch Continue to clear the message.
The printer discards any data received through the parallel port.
• Make sure the Parallel Buffer menu item is not set to Disabled.
56 Serial port [x] 
disabledTry one or more of the following:
• Touch Continue to clear the message.
The printer discards any data received through the serial port.
• Make sure the Serial Buffer menu is not set to...

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61 Remove defective 
diskTry one or more of the following:
• Touch Continue to clear the message and continue printing.
• Install a different printer hard disk before performing any operations that require 
a printer hard disk.
62 Disk fullTry one or more of the following:
• Touch Continue to clear the message and continue processing.
• Delete fonts, macros, and other data stored on the printer hard disk.
• Install a printer hard disk with larger...