Lexmark C 950 Service Manual

Diagnostic information 2-171
  5058-030
Go Back Previous
Next381.35 Sensor (booklet knife folding) failure
10Perform a POR.
 Does the error continue when 
the power is turned off/on?
Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285.
Problem resolved
StepAction and questionsYesNo
1Check the booklet unit interface 
connector assembly.
 Is the above component free of 
damage?
Go to step 2.Replace the booklet unit interface 
contact.
2Check the main connector on the 
booklet unit sensor...

2-172  Service Manual 5058-030  
Go Back Previous
Next
381.36 Booklet unit fail
6Check the booklet folding/exit 
drive motor assembly for proper 
operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch FINISHER MOTOR 
TESTS.
4. Touch Booklet folding/exit 
motor.
 Does the above component 
operate properly?
Go to step 8.Go to step 7.
7Check the booklet folding/exit 
motor.
 Is the above...

Diagnostic information 2-173
  5058-030
Go Back Previous
Next
381.37 Sensor (booklet knife HP) late jam
4Check the sensor (booklet unit 
interlock) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch FINISHER SENSOR 
TESTS.
4. Touch Sensor (booklet unit 
interlock).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to step 6.Go to step 5.
5Is the sensor (booklet unit 
interlock) properly...

2-174  Service Manual 5058-030  
Go Back Previous
Next
4Check the sensor (booklet knife 
HP) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch FINISHER SENSOR 
TESTS.
4. Touch Sensor (booklet knife 
HP).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to step 6.Go to step 5.
5Check the sensor (booklet knife 
HP).
 Is the above component 
properly connected?
Replace the sensor (booklet knife...

Diagnostic information 2-175
  5058-030
Go Back Previous
Next
381.38 Sensor (booklet knife HP) lag jam
9Is the booklet folding/exit drive 
motor assembly properly 
connected?Replace the booklet folding/exit 
drive motor assembly. Go to 
“Booklet folding/exit drive motor assembly removal” on page 4-258.
Replace the connection.
10Perform a POR.
 Does the error continue when 
the power is turned off/on?
Replace the booklet controller 
card assembly. Go to “Booklet controller card assembly removal” on page...

2-176  Service Manual 5058-030  
Go Back Previous
Next
6Check the booklet fold solenoid 
for proper operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch FINISHER MOTOR 
TESTS.
4. Touch Booklet knife 
solenoid.
 Does the above component 
operate properly?
Go to step 8.Go to step 7.
7Check the booklet fold solenoid.
 Is the above component 
properly connected?
Replace the booklet fold...

Diagnostic information 2-177
  5058-030
Go Back Previous
Next
381.39 Booklet Staple Fail 
StepAction and questionsYesNo
1Check the booklet unit stapler 
assembly.
 Is the above component 
properly inserted into the 
booklet maker unit assembly?
Go to step 2.Ensure that the booklet unit 
stapler assembly is properly 
inserted.
2Check the booklet unit interface 
connector assembly.
 Is the above component free of 
damage?
Go to step 3.Replace the booklet unit interface 
contact. 
3Check the main connector...

2-178  Service Manual 5058-030  
Go Back Previous
Next
381.40 Sensor (booklet compiler media present) error
StepAction and questionsYesNo
1Check the booklet unit interface 
connector assembly.
 Is the above component free of 
damage?
Go to step 2.Replace the booklet unit interface 
connector assembly. 
2Check the main connector on the 
booklet unit sensor interface 
cable assembly.
 Is the above component free of 
damage?
Go to step 3.Replace the booklet unit sensor 
interface cable assembly. 
3Check the...

Diagnostic information 2-179
  5058-030
Go Back Previous
Next
381.41 Communication error with booklet controller card assembly
401.01 Sensor (finisher media entrance) static jam
StepAction and questionsYesNo
1Check the booklet controller card 
assembly and the finisher 
controller card assembly for 
proper connection.
 Is the above component 
properly connected?
Go to step 2.Replace the connection.
2Perform a POR.
 Does the error continue when 
the power is turned off/on?
Replace the booklet controller...

2-180  Service Manual 5058-030  
Go Back Previous
Next401.03 Sensor (bridge media entrance) late jam
5Perform a print test. Go to “PRINT TESTS” on page 3-22.
 Does the error remain?
Replace the finisher PCBA. 
Go to “Finisher PCBA removal” on page 4-285.
Problem resolved
StepAction and questionsYesNo
1Check the media path.
 Is the media path free of any 
media fragments?
Go to step 2.Remove any media or media 
fragments.
2Check the bridge unit media 
transport rollers.
 Are the bridge unit media...