Land Rover Testbook Rover Manual
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HELP DESK 2 LOCAL TELEPHONE NUMBERSCOUNTRY HELPDESK TRAINING AFTER SALES TECHNICAL SUPPORT Australia 0417-270271 02-95855116 Fax 02-96872180 02-96872180 Belgium 02-7239911 02-7239911 02-7239911 Fax 02-7239926 France 01-39984077 Fax 01-39984072 Germany 02131-938235 02131-938203 02131-938235 or 02131-938234 02131-938234 fax 02131-938318 02131-938227 Greece 01-5912102 01-5912102 01-5912102 or 01-5912103 01-5912103 01-5912103 Italy 06-65771028 06-65771028 06-65771028 or 06-65771144 06-65771144 06-65771144 (Flying Doctor) 06-65771285 06-65771285 06-65771285 Fax 06-50085228 06-50085228 06-50085228 Japan 81-35478-6663 Fax 81-35478-7519 Land Rover 1-800-5625824 1-800-5625824 1-800-5625824 (North America) Fax 301-731-9814 301-731-9814 301-731-9814 Netherlands 0347-366650 0347-366678 0347-366650 Fax 0347-376611 Portugal 01-940-6000 Fax 01-940-6092 South Africa 0027-11-3153314 Fax 0027-11-8052558 Spain 91-678-9068 91-678-9011 91-677-1386 U.K. 01926-646777 01926-647200 01926-646777 Fax 01926-647310 01926-647247
HELP DESK 3 HELP DESK In the event that you experience a problem with the performance of your TestBook you should report this to the TestBook Help Desk. The Help Desk will carry out a call qualification check, as per the TestBook pro-forma, before recommending any exchange. Replacement items that are covered by this support agreement are: TestBook Printer Cables Trolley - power supplies only Compact Discs (Diagnostic and RDS) No items will be accepted for exchange without the prior authorisation of the appropriate TestBook Help Desk. The relevant TestBook Help Desk is as listed below: Area/DealershipFirst line Back-up U.K. Land RoverGaydon EuropeanN.S.C./ Distributor Gaydon North AmericaLand Rover North America (LRNA) Gaydon Latin & South America, Caribbean.N.S.C./ Distributor Gaydon JapanLand Rover Japan Gaydon AustraliaLand Rover Australia Gaydon Rest of WorldN.S.C./ Distributor Gaydon
HELP DESK 4 EXCHANGE TIMES TestBooks, Printers, Cables and Power supplies. For calls received by the relevant Help Desk by 14.30 (local time) Dealerships in the countries of the European Union, Austria, Switzerland, Norway, U.S.A. and Australia will receive a replacement unit on the following FEDEX working day. For calls received by the relevant Help Desk by 14.30 (local time) Dealerships in the countries of Eastern Europe will receive a replacement unit within 48 hours of the following FEDEX working day. For other countries FEDEX will use its best endeavours to provide replacement units as soon as possible from the date of the original request. The expected exchange time will be given at the time of authorising the exchange. The only exception to the times quoted above is where delays are caused by circumstances which are beyond the control of FEDEX. NOTE: These exchange times are subject to clearance through local custom control. CD’s CD s will be despatched by first class post on the next working day following receipt of request. Returns When an Exchange TestBook has been delivered, you will find paperwork attached to the TestBook. Within the paperwork, There is a contact number that you must ring to arrange for a courier to collect the faulty unit. Cables and Power supplies need to be returned by post in the next 14 days.DEALER RESPONSIBILITIES To ensure the smooth operation of this process and the effective management of the limited TestBook stocks there are a number of responsibilities that must be observed by the dealer: 1.The instrument should be removed from the trolley and available for the exchange. 2.Ensure that any C.D.’s are removed prior to the receipt of the exchange unit. 3.The instrument should be in a safe and clean condition for the engineers to work on. 4.When a fault is reported to the Help Desk please report the fault as accurately as possible and provide all the data required by the pro-forma TestBook fault report form. 5.Contacting the courier to retrieve the faulty unit must be done immediately. Failure to do so could result in a charge to the dealer. NOTE: Observing these responsibilities will ensure that we maintain a speedy exchange time, reduce stock shortages and avoid potential increases in cost.
HELP DESK 5 SERVICE LEVEL TestBook TestBook Units that become in-operable due to hardware or software failure will be exchanged under the support agreement. Hardware will be exchanged when the unit fails to meet any area of the operating specification as determined by the TestBook Help Desk. Software failures will be in the following circumstances: i) The TestBook fails to reach the Welcome screen. ii) The TestBook persistently fails to load and execute data from the compact disc. iii) Failures caused by the RDS operating system. TestBook exchanges will not be covered by this agreement where the software error is found to have been caused by unauthorised attempts to modify TestBook software, or loading of unauthorised software. Exclusions Repair work resulting from the causes detailed below are not covered by this exchange contract: i) Repairs or modifications, including the removal or damaging of integrity seals, that has not been undertaken by Agilent Technologies. ii) Damage caused by the improper use of TestBook including unreasonable cosmetic damage. iii) Usage of the unit outside the agreed environmental conditions. (a copy of which can be made available upon request). In such cases Agilent Technologies will advise Land Rover of the cost of repair and the repair will only be undertaken with the prior written approval of Land Rover. In these circumstances Land Rover reserves the right to pass this cost onto the respective dealer.Printer The printer is covered by the support agreement. In the event of failure you should report it through your relevant TestBook Help Desk and they will arrange a replacement. It does not, however, cover the inkjet printer cartridge and it is recommended, therefore, that you remove the cartridge prior to the exchange as the replacement printer is not supplied with an inkjet cartridge. New cartridges should be sourced locally. Printer damage caused by the use of a non-HP or refilled inkjet cartridges is specifically excluded from the exchange service. Replacement units provided under these circumstances will be chargeable. Cables All TestBook cables are covered under this agreement. Cables which fail should be immediately reported through your TestBook Help Desk who will arrange the replacement. Exceptions Where new cables are being supplied due to them being reported as missing, lost or damaged through mis-use then these will become a chargeable item. In the event of this you must contact OMITEC directly.
HELP DESK 6 Trolley and Associated Power Supplies The electrical and electronic parts of the trolley’s are covered by this agreement i.e. 2 x power supplies 1 x printer power supply 1 x mains distribution point Replacement parts will be shipped directly to the dealer and the faulty parts should be returned by the dealer to FEDEX within 14 days of the receipt of the new part. Mechanical parts are not covered and will only be repaired subject to an additional charge. Compact Discs Damaged discs due to normal wear and tear can be replaced through a request to the Help Desk.
HELP DESK 7 TESTBOOK EXCHANGE MATRIX Item Contact Delivery MethodReturn Method Notes TestBookHelp Desk Courier Courier Courier will collect once contacted PrinterHelp Desk Courier Courier Courier will deliver and collect at the same time. CablesHelp Desk Courier Post Dealer must return the faulty cable within 14 days of the receipt of the new cable AdaptersHelp Desk Courier Post Dealer must return the faulty adapter within 14 days of the receipt of the new adapter. Trolley Power SuppliesHelp Desk Courier Post Dealer must return the faulty part within 14 days of the receipt of the new one. Compact DiscsHelp Desk Post Post Dispose of safely, locally or return to the TestBook Help Desk
HELP DESK 8 TESTBOOK CABLES Land Rover Part No. Supplier Part No. DTC0006A 29053 - 60002 DTC0007A 29053 - 60006 or 29053 - 60011 DTC0008A 29053 - 60004 DTC0013A 27091 - 60006 or 29053 - 60012 DTC0051A 29055 - 60016 DTC0063A 29055 - 60018 5063 - 3238 or 5063 - 3240 DTT0002A 29053 - 60007 DTC0033A 29053 - 60019 DTC0036A 29053 - 64006 DTC0057A DTC0061 A 29053 - 60024 DTC0062 B 29053 - 60025 DTC0064 A 29053 - 60026 DTC0020A 29055 - 60002 DTC0021A 29055 - 60003 DTC0022A 29055 - 60004 DTC0023B 29055 - 60015 DTC0025A 29055 - 60008 29053 - 64001 DTC0016A 29053 - 64003 DTC0026A 29053 - 60020 DTT0001A 29053 - 60005Omitec Instrumentation Ltd. Hopton Industrial Estate London Road Devizes WILTS SN10 2EU TEL:(+44) 01380 729256 FAX:(+44) 01380 729277
. HELP DESK Tel: +44 (0) 1926 646777 Fax: +44 (0) 1926 647310 HELP US TO HELP YOU Please ensure you have the following information to hand BEFORE you contact the Help Desk. Dealer Name and Address: (1)Date: Corporate ID: (2) Telephone No:(including area code)(3) Fax No:(including area code)(4) Contact 1: (5) Contact 2: TestBook Serial/Model No:(located on rear of screen)(6) Screen Reference/Node ID:(alpha-numeric data displayed top left hand corner of the screen). Data CD Ref No:(printed on CD/displayed on welcome screen under i button).RDS Release No:(displayed top right of screen) Vehicle details:(including model/engine/transmission/derivative)Model Year: VIN: Reported fault with the vehicle: Full details of test being used: Error message displayed: Full details of problems encountered using TestBook: Cabling diagram used: Other Comments: