LaCie 724 Users Manual

							LaCie 700 Series LCD Monitors Troubleshooting
User Manual page 31
LaCie 7304.2. 
ProblemChecklistSolutions
The monitor will not turn 
on. Is the power cord connected 
properly? Check the power cord connection and supply.
No images appear on the 
screen. Is there a “Check Signal Ca-
ble” message on the screen? If a “Check Signal Cable” message appears on the screen when the 
monitor is connected properly, check to see if the monitor status is set to 
analog. Press the ‘Information‘ button to check the input signal source.
If the power is on and the 
above message does not ap -
pear… …reboot the computer to see the initial screen login screen. If the 
initial login screen appears, boot the computer in Safe Mode and then 
change the frequency of the video card.
NOTe: If the initial screen (the login screen) does not appear, contact 
the Service Center or your dealer.
Is the power indicator on the 
monitor blinking at 1 second 
intervals? The monitor is in PowerSaver mode. Press a key on the keyboard to 
activate the monitor and restore the image on the screen. If there 
is still no image, press the ‘[Xxxx]‘ button, then press any key o\
n the 
keyboard again to activate the monitor and restore the image on the 
screen.
The screen shows strange 
colors or just black and 
white. Are images on the screen 
tinted with a color?
Check your video card connection. Make sure the video card is fully 
inserted in its slot.
Have the screen colors be -
come strange after running a 
program or after an applica-
tion crash? Reboot the computer.
Has the video card been set 
properly? Refer to the documentation that came with your video card to set it 
properly.
The screen suddenly has 
become unbalanced. Have you adjusted the resolu-
tion or frequency of your video 
card to the monitor? Refer to the documentation that came with your video card to adjust 
its resolution and frequency.
The LED is blinking but 
there are no images on 
the screen. Is the Display Timing frequency 
properly adjusted?
Refer to the documentation that came with your video card to adjust 
its frequency.
The screen displays im-
ages in only 16 colors. Have the Windows display set
-
tings been set properly? Windows ME/2000/XP: Set the colors properly in 
Control Panel/
Display/Settings.
The screen colors have 
changed after changing 
the video card. Has the video card been set 
properly?
Refer to the documentation that came with your video card to set it 
properly.
I cannot use the 
2560x1600 resolution 
with the monitor. Does the graphics card on 
your computer support the 
2560x1600 resolution? If your graphics card does not support the 2560x1600 resolution, 
then you can only use the 1280x800 resolution with your monitor. To 
use the 2560x1600 resolution, replace your graphics card with one 
that supports that resolution.
 
						

							LaCie 700 Series LCD Monitors Contacting Customer Support
User Manual page 32
Contacting Customer Support5. 
Before You Contact Technical Support
Read the User Manual and review the Troubleshooting section. If you have asked yourself all of the pertinent questions in the troubleshooting 
checklist, and you still can’t get your LaCie monitor to work properly, contact us via the contacts on page xx. Before contacting us, make 
sure that you are in front of your computer and that you have the following information on hand:
InformationWhere to Find Information
LaCie 700 Series monitor serial numberLocated on a sticker at the back of monitor.
Macintosh/PC model Mac users: Click on the Apple icon in the menu bar and select  About 
This Mac.
Windows users: Right click My Computer and select Properties > 
General.
Operating system version
Processor speed
Computer memory
The brand and model of the graphics board used in your 
computer Mac users: Click on the Apple icon in the finder bar and select 
About this Mac. Select More Info... The Apple System Profiler will 
launch and will list your internal and external peripherals. 
Windows users: Right click My Computer and select Properties > 
Hardware.
 
 
						

							LaCie 700 Series LCD Monitors Contacting Customer Support
User Manual page 33
LaCie Customer Support Contacts
LaCie Asia, Singapore, and Hong Kong
Contact us at:
http://www.lacie.com/asia/contact/
LaCie Australia
Contact us at:
http://www.lacie.com/au/contact/
LaCie Belgium
Contact us at:
http://www.lacie.com/be/contact/ (Français)
LaCie Canada
Contact us at:
http://www.lacie.com/caen/contact/ (English)
LaCie Denmark
Contact us at:
http://www.lacie.com/dk/contact
LaCie Finland
Contact us at:
http://www.lacie.com/fi/contact/
LaCie France
Contact us at:
http://www.lacie.com/fr/contact/
LaCie Germany
Contact us at:
http://www.lacie.com/de/contact/
LaCie Italy
Contact us at:
http://www.lacie.com/it/contact/
LaCie Japan
Contact us at:
http://www.lacie.com/jp/contact/
LaCie Netherlands
Contact us at:
http://www.lacie.com/nl/contact/
LaCie Norway
Contact us at:
http://www.lacie.com/no/contact/
LaCie Spain
Contact us at:
http://www.lacie.com/es/contact/
LaCie Sweden
Contact us at:
http://www.lacie.com/se/contact
LaCie Switzerland
Contact us at:
http://www.lacie.com/chfr/contact/ (Français)
LaCie United Kingdom
Contact us at:
http://www.lacie.com/uk/contact
LaCie Ireland
Contact us at:
http://www.lacie.com/ie/contact/
LaCie USA
Contact us at:
http://www.lacie.com/contact/
LaCie International
Contact us at:
http://www.lacie.com/intl/contact/
 
						

							LaCie 700 Series LCD Monitors Warranty Information
User Manual page 34
Warranty Information6. 
LaCie warrants your monitor against any defect in material and workmanship, under normal use, for the period designated on your war-
ranty certificate. In the event this product is found to be defective within the warranty period, LaCie will, at its option, repair or replace the 
defective product. This warranty is void if:
The monitor was operated/stored in abnormal use or maintenance conditions;
 ✦The monitor is repaired, modified or altered, unless such repair, modification or alteration is expressly authorized in writing by LaCie;
 ✦The monitor was subjected to abuse, neglect, lightning strike, electrica\
l fault, improper packaging or accident;
 ✦The monitor was installed improperly;
 ✦The serial number of the monitor is defaced or missing;
 ✦The broken part is a replacement part such as a pickup tray, etc.
 ✦The tamper seal on the monitor casing is broken.
 ✦
LaCie will not, under any circumstances, be liable for direct, special o\
r consequential damages such as, but not limited to, damage or loss
of property or equipment, loss of profits or revenues, cost of replacement goods, or expense or inconvenience caused by service interrup -
tions.
Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the monitor.
To obtain warranty service, call LaCie Technical Support. You will be asked to provide your LaCie product’s serial number, and you may
be asked to furnish proof of purchase to confirm that the monitor is s\
till under warranty.
All monitors returned to LaCie must be securely packaged in their original box and shipped with postage prepaid.
ImpOrTANT INfO: Register online for free technical support: www.lacie.com/register