Kyocera KM C4035E User Manual

Troubleshooting
6-7
Check the waste punch box.
(Check Punch Hole box.)Is the optional 3000 sheet document 
finisher waste punch box securely 
fastened? Refer to the optional 3000 sheet 
document finisher Operation Guide 
to securely fasten the waste punch 
box. —
Empty waste punch box.Is the container for hole punch waste 
paper in the optional 3000 sheet 
document finisher full?Refer to the optional 3000 sheet 
document feeder Operation Guide to 
empty the waste punch box. —
Out of staples.
Add...

Troubleshooting
6-8
Printer Error Messages
If the Printer mode touch panel displays any of these messages after pressing the Printer key, 
follow the corresponding procedure. Please wait.
Remote edit.Is Job account editing being done 
from a network connected 
computer? Copying is not possible until editing 
is complete. —
Security key is not recognized.
Not available.Is it re-displayed after opening and 
closing the front cover, turning off 
and on the main power switch, and 
plugging out and plugging...

Troubleshooting
6-9
File not found Press GO.— A file error has occurred. Press 
[GO]. —
Warning image adapt.— Printing not possible at currently set 
resolution due to insufficient 
memory. Add memory to the printer 
or change the print resolution. —
Print overrun Press GO.— Overrun has occurred due to 
insufficient memory. 
Press the Printer key to switch to 
printer mode. 
Press [GO] to continue printing. 
Press [Cancel] to cancel printing. 
If resume time has been configured 
for Auto Continue,...

Troubleshooting
6-10
Scanner Error Messages 
If the Scanner mode touch panel displays any of these messages after pressing the Scanner key, 
follow the corresponding procedure.
Error Messages Checkpoints Corrective Actions Reference 
Page
Unable to use scanner.Is the network cable connected 
properly? Confirm the network cable is 
properly connected. If the scanner 
has just been started, try again later 
(approximately 2 minutes). —
This name is already in use. 
Input new name again.— Change the name...

Troubleshooting
6-11
The file was not saved.
Check the destination PC.Has the maximum hard disk usage 
set by Scanner File Utility at the 
sending PC been exceeded? Increase available space and try 
again. —
Are you trying to send from multiple 
scanners using the same filename? Try again later or change the 
filename. —
Destination PC is in use.
Try again later.— A connection currently exists 
between the sending PC and a 
scanner. Try retransmitting later. —
PC’s version of personal address 
list is...

Troubleshooting
6-12
Unable to find FTP server.
Contact administrator.Is the network cable connected 
properly? Confirm the network cable is 
properly connected. page2-21
Is the FTP server running?  Contact your server administrator or 
support personnel. —
Unable to Log in to the FTP 
Server.— FTP server login failed. Make sure 
username and password have been 
configured. page2-30
The Path attempted to use for 
saving does not exist.— Save folder does not exist or path to 
save folder is incorrect....

Troubleshooting
6-13
Scanner Error Codes
Below is a list of scanner send log error codes and their corrective actions. 
Error code Detail contents Corrective Actions Reference 
Page
E001User initiated cancel during send.  —
E010Connection to destination PC lost during 
data transmission (an error greater than 
E011 has occurred that cannot be further 
categorized). Or, connection to the 
computer running Address Book for 
Scanner (Private Address Book) has been 
lost. • Confirm that there is no link...

Troubleshooting
6-14
E039Invalid command received from computer 
during Scan to PC. An unexpected 
condition has occurred on the destination 
PC. • Check that the Scanner File Utility on 
the destination PC is running properly. 
• Confirm that no other programs to 
receive network data are running on the 
computer other than Scanner File Utility. 
• Resolve the error condition on the 
destination PC. —
E059Command received from computer is 
invalid. An error condition on the computer 
running Address...

Troubleshooting
6-15
Clearing Paper Jams
If a paper jam occurs, the touch panel 
will display Paper misfeed and the 
copying will stop. Refer to these 
procedures to remove the jammed 
paper.
Jam Location Indicators
When a paper jam occurs, the jam location indicators and corrective action are displayed. Jam 
location indicators indicate the paper jam position, as shown below. 
After clearing the jam, the machine will warm up again and the error message will be cleared. The 
machine resumes from the page...

Troubleshooting
6-16
Paper Jam Precautions
• Do not reuse paper cleared from a jam. 
• If the paper was torn during removal, be sure to remove any loose scraps of paper from the 
machine inside. Scraps of paper left in the machine may cause subsequent jamming.
• Jammed paper from the document finisher (option) or 3000 sheet document finisher (option) 
will be fed out again. Do not return this paper to the document finisher tray. 
Cassette 1
Follow the steps below to clear Cassette 
1 jams. 
1Open left...