Kyocera FS C5350DN User Manual

							Troubleshooting 4-5
Grey backgroundClean the main charger units.
For details, refer to LSU/Charger (LSU/Main charger cleaning mode 
setting)  section of the  Advanced Operation Guide .
Conduct color calibration either by switching the printer off then on or using 
the printer operation panel.
For details, refer to  Adjust/Maintenance (Adjust/Maintenance selection/
setting)   section of the  Advanced Operation Guide .
Dirt on the top edge or back of the paper Check the paper chute and the ramp.
Pull out the paper transfer unit and check for toner on the paper ramp. 
Clean the paper ramp using a soft, dry, lint-free cloth. For details, refer to 
Cleaning the Paper Transfer Unit on page 3-8.
Clean the main charger units.
For details, refer to  LSU/Charger (LSU/Main charger cleaning mode 
setting)  section of the  Advanced Operation Guide .
Printed ResultsCorrective Action
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							4-6Troubleshooting 
Error Messages
The following table lists errors and maintenance messages that you can 
be dealt with by yourself. If 
Call service appears, turn off the printer, 
disconnect the power cord, and contact your service technician.
If 
Call service or Error.Power off. is displayed, turn off the printer 
then turn it back on to see if the printer has recovered. If the printer has 
not recovered, turn off the printer, disconnect the power cord, and contact 
your service representative or authorized service center.
Some errors cause the alarm to sound. To stop the alarm, press  [Cancel]. 
MessageCorrective Action
Account error ##
Press GOThis message is displayed when the Job Accounting function is enabled and an attemp\
t to 
specify job accounting settings or to register or delete an account fails. To return the printer to 
the print-ready status, press  [GO].
Add paper MPTrayThe paper has run out in the paper source displayed. Supply paper according to the paper 
source displayed (paper cassettes, MP tray, or optional paper feeders).This message is 
displayed alternately with messages indicating the printer status, such as,  Ready, Please 
wait, and Processing .
Call service
    F000F###:F### represents a controller error (#= 0, 1 , 2, ...). Call for service. The printer does not 
operate when this message is displayed.
Call service
    ####:0123456#### represents a mechanical error (#= 0, 1 , 2 , ...). Call for service. The printer does not 
operate when this message is displayed. The total number of pages printed is also indicated, 
e.g. 0123456.
Canceling dataDisplayed when data is being canceled.
Cassette #
not loadedThe corresponding paper cassette is not installed. Install the cassette. The cassette number 
can be 1 (topmost) to 4 (bottom).
Change envelope
switch positionDisplayed when the paper type does not match the envelope switch setting.
Check
cassette #This message is displayed when a paper lift error has occurred in the paper sources 
cassette. Pull out the cassette for the paper source displayed (either the paper cassettes or 
optional paper feeders) and check if the paper is loaded correctly.
The message  Call service  is displayed when this error occurs repeatedly.
Check waste
toner boxThis message warns following two cases. Install the new waste toner box.
The waste toner box is not installed. 
The waste toner box is full.
Clean printer
Press GOPlease clean the inside of the printer. Refer to  Cleaning the Printer on page 3-8.
This message will be displayed when replacing the toner container after the message 
Replace toner Clean printer  is displayed. After cleaning the inside of the printer, 
press [GO]  and the printer will be ready for printing.
Close
front coverThe front cover of the printer is open. Close the front cover.
Close
left coverThe left cover of the printer is open. Close the left cover.
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							Troubleshooting 4-7
Close
top coverThe top cover of the printer is open. Close the printer top cover.
Device busy
This message is displayed when Remove Device was selected while a USB memory was 
being used.
The previous screen is displayed again 1 or 2 seconds.
Duplex disabled
Press GOYou attempted to print with a paper size and paper type that cannot be used for duplex 
printing. Press  [GO] to print onto one-side of the paper only.
Enter AccountAn account code must be entered. This message is displayed if you try to print from the 
operation panel (e.g. printing a status page or using the Job Retention function) when the Job 
Accounting function is enabled. For more information, refer to  Job Accounting (Job 
Accounting selection/setting)  section of the Advanced Operation Guide .
Envelope modeDisplayed when the envelope switch is set to envelope mode.
Error.Power off.
    F###Turn the power switch off and then back on again. If this message still remains, turn the 
power switch off, and contact your service representative or authorized service center.
Error.Power off.
    F000The printer controller and operation panel cannot exchange data. Turn the printer off and 
unplug it from the mains power supply. Then contact your service representative or 
authorized service center. See the back page of this manual for the relevant phone numbers.
Exceeded Max.out
Press GOThis message is displayed when the Job Accounting function is enabled an\
d an attempt has 
been made to exceed the print limit set for each account. To return the printer to the print-
ready status, press [GO].
For more information, refer to  Job Accounting (Job Accounting selection/setting)  section of 
the Advanced Operation Guide .
File not found 
Press GOThe specified file was not found on the hard disk, RAM disk or memory card. For more 
information on the hard disk, RAM disk and memory cards, refer to  Device Common 
(Selecting/Setting the common device)  section of the Advanced Operation Guide . 
Format error
 Hard diskThe hard disk installed in the printer is not formatted, and therefore cannot be read or written.
Format error
 Memory cardThe memory card inserted in the printer is not formatted, and therefore cannot be read or 
written. To format a memory card, follow the procedure in  Memory Card (Using the memory 
card)  section of the  Advanced Operation Guide .
Hard disk err ##
Press GOA hard disk error has occurred. Look at the error code given in place of  ## and refer to 
Storage Error Codes on page 4-10. To ignore the hard disk error, press  [GO].
ID error
The user ID entered for a private job, or a stored  job is not correct. Check the user ID that you 
specified on the printer driver. For more information, refer to  Job Box section of the  Advanced 
Operation Guide .
Illegal Account 
Press GOThis message is displayed when the Job Accounting function is enabled an\
d no account is 
set for a transmitted print job or the specified account is not registered (the incorrect account 
is set). To return the printer to the print-ready status, press  [GO].
For more information, refer to  Job Accounting (Job Accounting selection/setting)  section of 
the Advanced Operation Guide .
Install MKReplace Maintenance Kit which is displayed on the message display. Replacement of the 
maintenance kit is necessary at every 200,000 images of printing and requires professional 
servicing. Contact your service technician.
MessageCorrective Action
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							4-8Troubleshooting 
Job not stored
Press GOPrinting using the Job Box function failed because there was insufficient space available on 
the hard disk or RAM disk, or because the RAM disk was disabled when demounting the hard 
disk. To print an error report and return the printer to the print-ready status, press [GO].
Job restricted
Press GOThis message is displayed when printing was attempted, despite the Job Account function 
being on with Restriction applied as the job limit for each job account. 
To return the printer to the print-ready status, press  [GO].
For more information, refer to Job Accounting (Job Accounting selection/setting)  section of 
the Advanced Operation Guide .
KPDL error    ##
Press GOCurrent print processing cannot continue because of occurrence of KPDL error which is 
categorized by ##. To print out an error report, display  >>Error Report from the menu 
system, and select  On. Press  [GO] to resume printing. You can abandon printing by pressing 
[Cancel] .
If Auto Error Clear is set to  On, printing will be automatically resumed after a preset period of 
time.
Load Cassette #
(A4)/(PLAIN) The paper cassette matching the paper size and paper type of the print job is empty. Load 
paper into the paper cassette as displayed in place of  #. Press  [GO] to resume printing. 
If you want to print from a different paper source, press  U or  V to display  Use 
alternative?  and you can change the source for paper feeding. After selecting a paper 
source and pressing  [MENU], Paper Settings >  appears. By pressing the  U, the paper 
type settings menu appears. After setting the correct paper type, press  [OK] and printing 
starts.
Load MP Tray
(A4)/(PLAIN) There is no paper cassette installed in the printer that matches the paper size and paper type 
of the print job. Set paper in the MP tray. Press [GO]  to resume printing. (Note that feeding 
the paper having a paper size which does not match the current paper size from the MP tray 
can cause paper jam.)
If you want to print from a different paper source, press  U or  V to display  Use 
alternative?  and you can change the source for paper feeding. After selecting a paper 
source and pressing  [MENU], Paper Settings >  appears. By pressing the  U, the paper 
type settings menu appears. After setting the correct paper type, press  [OK] and printing 
starts.
Low securityThis message is displayed when  Low was selected in Security Level. 
Memory overflow
Press GOThe total amount of data received by the printer exceeds the printer’s internal memory. 
Try adding more memory. Press [GO]  to resume printing. You can abandon printing by 
pressing  [Cancel].
If Auto Error Clear is set to  On, printing will be automatically resumed after a preset period of 
time.
MemoryCard err##
Press GOA memory card error has occurred. Look at the error code given in place of ## and refer to 
Memory Card and USB Memory Errors on page 4-11. To return the printer to the print-ready 
status, press  [GO].
No multi copies
Press GOMulti copies cannot be printed because RAM disk is disabled or the hard disk is not installed. 
Try adding more memory or installing hard  disk, and configuring the RAM disk settings.
No power supply
 CassetteThis message is displayed when the optional paper feeder PF-510 is not connected to a 
power source and COATED (coated paper) is selected as the paper type setting. Connect it to 
a power source via the printer.
Original toner
installedDisplayed when the installed toner is the original Kyocera product.
MessageCorrective Action
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							Troubleshooting 4-9
Paper jam
###############A paper jam has occurred. The location of the paper jam is indicated in place of the #’s. For 
details, refer to  Clearing Paper Jams on page 4-12.
Paper loadingThe selected cassette is being prepared.
Paper path error
 There is no paper cassette in the feeder, or the cassette is not inserted properly. After 
reinserting the paper cassette, you should be able to print. When two or more optional 
feeders are installed and the lowest one is selected, the same message will appear if any of 
the upper paper feeder and the printer cassette is improperly installed.
Print overrun
Press GOThe data transferred to the printer was too complex to print on a page. Press [GO]  to resume 
printing.
RAM disk error##
Press GOA RAM disk error has occurred. Look at the error code given in place of  ## and refer to 
Storage Error Codes on page 4-10. To ignore the RAM disk error, press  [GO].
Replace toner
C,M,Y,K
Replace toner
Clean printer
Two message items are displayed alternately. Toner has run out in the toner container(s). 
Replace the toner container using a new toner kit for the particular color. The printer does not 
operate when this message is displayed.
For example, if  Replace toner C,K  is displayed, replace the cyan and the black toner 
containers.
Toner low
C,M,Y,KReplace the toner container using a new toner kit. Color of the toner container that needs to 
be replaced is represented by  C (Cyan),  M (Magenta),  Y (Yellow), and  K (Black).
Top tray
paper fullThe top tray has become full (approx. 250 pages). You must remove all printed pages from 
the top tray. When the printer detects that the top tray is empty again, the printer will 
continues printing into the top tray.
Unknown toner
installedDisplayed when the installed toner is not the original Kyocera product. Install original Kyocera 
toner.
Unknown toner PC
C,M,Y,KThis message is displayed if the installed toner containers regional specification does not 
match the printers.
Install the specified toner container.
USB memory err##
Press GOAn error has occurred in the USB memory device. To return the printer to the print-ready 
status, press  [GO].
Use alternative?
Cassette 1When the cassette does not contain any paper that matches the print data (paper size and 
type), this message allows you to specify an alternative cassette to us\
e instead. A paper 
source number is only displayed when an optional paper feeder is installed. To print from a 
different paper source, refer to  Paper Feed Mode (Setting the paper feed source)  section of 
the Advanced Operation Guide .
Wrong Account
Displayed when an attempt is made to register an account in the Job Accounting menu by 
entering an account code that already exists.
For more information, refer to Job Accounting (Job Accounting selection/setting)  section of 
the Advanced Operation Guide .
MessageCorrective Action
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							4-10Troubleshooting 
Storage Error Codes
Hard Disk Errors
 
Wrong IDThe ID or Password entered for the Job Accounting function is not correct. Check the ID or 
Password.
For more information, refer to Job Accounting (Job Accounting selection/setting)  section of 
the Advanced Operation Guide .
 
Wrong PasswordThe password does not match the password set. Enter the correct password. For more 
information, refer to Job Accounting (Job Accounting selection/setting) section of the 
Advanced Operation Guide .
MessageCorrective Action
CodeMeaning
01 Hard disk format error. If this error recurs even if the power has been turned 
off and then on, reformat the hard disk.
02 The disk system is not installed. Re check the requirements for using the 
system and the devices.
04 There is no available hard disk space. Delete unnecessary files, etc., in order 
to free up space.
05 The specified file does not exist in the hard disk.
06 There is no memory available to the hard disk system. Increase the available 
memory.
10 Formatting is not possible because host data is being spooled on the hard 
disk. Wait until the hard disk is ready, and then format.
97 The number of permanent code jobs that can be stored reached the limit 
value, and no more can be saved. Either delete some unnecessary jobs, etc., 
or increase the limit.
98 An unreadable page was found in a job (The job is damaged.).
99 A print job for the specified ID does not exist in the hard disk.
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							Troubleshooting 4-11
Memory Card and USB Memory Errors
RAM Disk Errors
CodeMeaning
01 The printer does not support the memory card inserted, or the memory card 
is broken. Insert the correct memory card.
For more information, refer to  Memory Card (Using the memory card)  section 
of the Advanced Operation Guide .
02 The memory card is not installed. Recheck the requirements for using the 
system and the memory card.
03 The memory card is write protected. Check the memory cards status.
04 There is not enough space in the memory card. Delete unnecessary files or 
use a new memory card.
05 The specified file is not on the memory card or the USB memory.
06 There is not enough printer memory to support the memory card system. 
Increase printer memory.
50 The memory card is write protected, or invalid. Check the memory cards 
status.
CodeMeaning
01 Format error. Try turning the power off and on again.
02 RAM disk mode is  Off. Turn RAM disk mode  On from the operation panel.
04 No disk space. Purge unnecessary files.
05 Specified file is not on disk.
06 Insufficient printer memory to support the RAM disk system. Expand printer 
memory.
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							4-12Troubleshooting 
Clearing Paper Jams
If the paper jammed in the paper transport system, or no paper sheets 
were fed at all, the Paper jam message appears and the location of the 
paper jam (the component where the paper jam has occurred) is also 
indicated. The printer automatically goes off-line when this message is 
displayed. Remove jammed paper. After removing jammed paper, the 
printer will re-start printing.
Possible Paper Jam Locations
The figure below explains the printer’s paper paths including the options. 
The locations where paper jams might occur are also shown here, with 
each location explained in the table below. Paper jams can occur in more 
than one component on the paper paths.
Paper Jam MessageDescriptionReference Page
Paper jam
PrinterPaper is jammed inside the printer, 
paper cassette or MP tray. page 4-13
page 4-14
page 4-15
Paper jam
Cassette 2 (to 4)Paper is jammed at the optional paper 
feeder’s cassette.page 4-15
Paper Feeder
PF-500, PF-510 MP Tray
Paper Cassette
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							Troubleshooting 4-13
General Considerations for Clearing Jams
Bear in mind the following considerations when attempting jam removal:
• If paper jams occur frequently, try using a different type of paper, 
replace the paper with paper from  another ream, flip the paper stack 
over, or rotate the paper stack 180 degrees. The printer may have 
problems if paper jams recur after the paper was replaced.
• Whether or not the jammed pages are reproduced normally after  printing is resumed depends on the location of the paper jam.
Utilizing Online Help Messages
Online help messages are available in the printer’s message display to 
provide simple instructions for clearing jams. Press ( ) when the paper 
jam message has appeared. Then a help message will appear to facilitate 
jam clearing in the location.
Paper jam at Cassette
Paper is jammed at paper cassette. 
1First, open the printers front cover and check for paper jams in the 
paper transfer unit.
For more information, refer to  Paper Jam in Printer on page 4-14 .
2Pull out the paper cassette and remove the jammed paper.
Paper Jam at MP Tray
Paper is jammed at the MP tray. Remove the jammed paper using the 
procedure given below.
1First, open the printers front cover and check for paper jams in the 
paper transfer unit.
For more information, refer to Paper Jam in Printer on page 4-14 .
2Remove the jammed paper. 
CAUTION  When pulling the paper, pull  it gently so as not to 
tear it. Torn pieces of paper are difficult to remove and may 
be easily overlooked, deterring the jam recovery.
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							4-14Troubleshooting 
Paper Jam in Printer
Paper is jammed at the paper cassette or inside the printer. Remove the 
jammed paper using the procedure given below.
CAUTION  Components inside the fuser cover are hot. Do not touch 
it with your hands as it ma y result in burn injury. 
1Press the lever to release the lock.
 
2Pull the front cover towards you.
3If the paper has jammed near the registration roller, as shown in  A, 
remove the paper by pulling it up from the center. 
If the paper has jammed inside the fuser unit, as shown in  B, open 
the fuser cover and remove the paper by pulling its edge.A
Registration
Roller
B
Fuser 
Cover
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