Kyocera FS C5200DN User Manual

Troubleshooting 4-5
Grey backgroundClean the main charger units.
For details, refer to LSU/Charger (LSU/Main charger cleaning mode 
setting) section of the Advanced Operation Guide.
Conduct color calibration either by switching the printer off then on or using 
the printer operation panel.
For details, refer to Adjust/Maintenance (Adjust/Maintenance selection/
setting)  section of the Advanced Operation Guide.
Dirt on the top edge or back of the paperCheck the paper chute and the ramp.
Pull out the paper...

4-6Troubleshooting 
Error Messages
The following table lists errors and maintenance messages that you can 
be dealt with by yourself. If 
Call service appears, turn off the printer, 
disconnect the power cord, and contact your service technician.
If 
Call service or Error.Power off. is displayed, turn off the printer 
then turn it back on to see if the printer has recovered. If the printer has 
not recovered, turn off the printer, disconnect the power cord, and contact 
your service representative or...

Troubleshooting 4-7
Close
top coverThe top cover of the printer is open. Close the printer top cover.
Device busy
This message is displayed when Remove Device was selected while a USB memory was 
being used.
The previous screen is displayed again 1 or 2 seconds.
Duplex disabled
Press GOYou attempted to print with a paper size and paper type that cannot be used for duplex 
printing. Press [GO] to print onto one-side of the paper only.
Enter AccountAn account code must be entered. This message is displayed...

4-8Troubleshooting 
Job not stored
Press GOPrinting using the Job Box function failed because there was insufficient space available on 
the hard disk or RAM disk, or because the RAM disk was disabled when demounting the hard 
disk. To print an error report and return the printer to the print-ready status, press [GO].
Job restricted
Press GOThis message is displayed when printing was attempted, despite the Job Account function 
being on with Restriction applied as the job limit for each job account. 
To...

Troubleshooting 4-9
Paper jam
###############A paper jam has occurred. The location of the paper jam is indicated in place of the #’s. For 
details, refer to Clearing Paper Jams on page 4-12.
Paper loadingThe selected cassette is being prepared.
Paper path error
 There is no paper cassette in the feeder, or the cassette is not inserted properly. After 
reinserting the paper cassette, you should be able to print. When two or more optional 
feeders are installed and the lowest one is selected, the same...

4-10Troubleshooting 
Storage Error Codes
Hard Disk Errors
Wrong ID
• The ID or Password entered for the Job Accounting function is not correct. Check the ID or 
Password.
For more information, refer to Job Accounting (Job Accounting selection/setting) section of 
the Advanced Operation Guide.
• The user ID entered for a private job, or a stored job is not correct. Check the user ID that 
you specified on the printer driver.
 
Wrong PasswordThe password does not match the password set. Enter the correct...

Troubleshooting 4-11
Memory Card and USB Memory Errors
RAM Disk Errors
CodeMeaning
01The printer does not support the memory card inserted, or the memory card 
is broken. Insert the correct memory card.
For more information, refer to Memory Card (Using the memory card) section 
of the Advanced Operation Guide.
02The memory card is not installed. Recheck the requirements for using the 
system and the memory card.
03The memory card is write protected. Check the memory cards status.
04There is not enough...

4-12Troubleshooting 
Clearing Paper Jams
If the paper jammed in the paper transport system, or no paper sheets 
were fed at all, the Paper jam message appears and the location of the 
paper jam (the component where the paper jam has occurred) is also 
indicated. The printer automatically goes off-line when this message is 
displayed. Remove jammed paper. After removing jammed paper, the 
printer will re-start printing.
Possible Paper Jam Locations
The figure below explains the printer’s paper paths...

Troubleshooting 4-13
General Considerations for Clearing Jams
Bear in mind the following considerations when attempting jam removal:
• If paper jams occur frequently, try using a different type of paper, 
replace the paper with paper from another ream, flip the paper stack 
over, or rotate the paper stack 180 degrees. The printer may have 
problems if paper jams recur after the paper was replaced.
• Whether or not the jammed pages are reproduced normally after 
printing is resumed depends on the location...

4-14Troubleshooting 
Paper Jam in Printer
Paper is jammed at the paper cassette or inside the printer. Remove the 
jammed paper using the procedure given below.
CAUTION  Components inside the fuser cover are hot. Do not touch 
it with your hands as it may result in burn injury. 
1Press the lever to release the lock.
 
2Pull the front cover towards you.
3If the paper has jammed near the registration roller, as shown in A, 
remove the paper by pulling it up from the center. 
If the paper has jammed inside...