Kyocera FS 9130DN User Manual

Troubleshooting 
OPERATION GUIDE4-3
Tips
Printer problems may be solved easily by following the tips below. When 
you have encountered a problem that following the above guidelines will 
not solve, try the following:
• Turn the printer power off and wait for several seconds. Then, turn on 
the printer.
• Reboot the computer which sends the print jobs to the printer.
• Obtain and use the latest version of the printer driver. The latest 
versions of printer drivers and utilities are available at:...

Troubleshooting 
4-4OPERATION GUIDE
Print Quality Problems
As the following table shows, there are many possible causes of print 
quality problems, such as blank output. The troubleshooting procedure for 
each type of problem is explained below. If you still cannot solve the 
problem, contact your service representative.
Printed ResultsCorrective Action
Completely blank printoutCheck the toner container.
Open the printer front cover and check that the toner 
container is correctly installed in the...

Troubleshooting 
OPERATION GUIDE4-5
Faint or blurred printingCheck the EcoPrint setting. 
When this setting is On, switch it to Off on the operation 
panel.
Check the operation panel.
• If the Toner low message is displayed and the 
ATTENTION indicator is flashing, install a new toner kit. 
Refer to Toner Container Replacement on page 3-3.
• Set the print density from the operation panel to a 
higher level than the current setting.
• Make sure the paper type setting is correct.
Grey backgroundRefresh...

Troubleshooting 
4-6OPERATION GUIDE
Dirt on the top edge or back of the paperCheck the paper ramp.
Open the printer left cover and check for toner on the 
paper ramp. Clean the paper ramp using a soft, dry, lint-
free cloth. Refer to 
Toner Container Replacement on page 
3-3.
Check the transfer roller.
Open the printer left cover 
1 and check the transfer 
roller.
If the transfer roller is dirty 
with toner, try printing 
several pages.
Characters out of positionCheck the file or program.
Check whether...

Troubleshooting 
OPERATION GUIDE4-7
Indicators and Messages
The tables on the following pages indicate how to respond to problems 
indicated by the operation panel indicators and messages.
Indicators
Maintenance Messages
The following table lists maintenance messages that you can deal with by 
yourself. If Call service person appears, turn off the printer, 
disconnect the power cord, and contact your Kyocera Mita dealer.
IndicatorConditionDescription
FlashingAn error occurs that you can clear by...

Troubleshooting 
4-8OPERATION GUIDE
Call service
     ####:0123456
#### represents a mechanical error (#=0, 1, 2, ...). Call for service.
The printer does not operate when this message is displayed.
The total number of pages printed is also indicated, e.g.
0123456.
Cassette #  
not loaded
A cassette is not loaded properly in the printer.
Properly load the cassette indicated by #. The number (#) of the cassette is from 
1 to 4.
Chad box fullThe punch unit chad box of the option document finisher is full....

Troubleshooting 
OPERATION GUIDE4-9
Finisher
path error
The option document finisher is not installed correctly. Install it correctly.
Incorrect slot 
Please reinstall
The hard disk or the network interface card has been installed in the wrong slot. 
Turn off the printer and reinstalled in the correct slot.
Install MKThe maintenance kit (MK-710 for FS-9130DN and FS-9530DN) needs to be 
replaced.
Replace the maintenance kit since the total number of printed pages has reached 
500,000. Call for service....

Troubleshooting 
4-10OPERATION GUIDE
Missing
chad box
The punch unit chad box of the document finisher is not installed correctly. Install 
it correctly.
Missing folding
tray
The folding tray is not installed correctly. Install it correctly.
Missing 
folding unit
The folding unit is not installed correctly. Install it correctly.
Missing
toner container
Install the toner container. Refer to Toner Container Replacement on page 3-3.
The printer does not operate when this message is displayed.
Missing waste...

Troubleshooting 
OPERATION GUIDE4-11
Error Messages
The following table lists error messages that can be dealt with by the user. 
Warning  
image adapt
Printing job cannot be done in current resolution because there is not enough 
internal memory. Try adding more memory or changing resolution.
Warning  
low memory
The printer’s internal memory is running low due to the number of fonts and 
macros downloaded. Print a status page to see how much user memory is left, 
and try deleting unnecessary fonts and...

Troubleshooting 
4-12OPERATION GUIDE
ID errorThe ID entered for a private job, or a stored job is not correct. Check the ID that is 
set using the printer driver.
Insert the same 
Memory cardYou have inserted the wrong memory card when the Insert again message 
was displayed. Remove the wrong memory card from the printer’s memory card 
slot and insert the correct memory card. The printer again reads it from the 
beginning of the data.
KPDL  error    ## 
Press  GO
Current print processing cannot continue....