Kyocera FS 1370DN User Manual

Troubleshooting5-3
Print Quality Problems
The tables and diagrams in the following sections define print quality 
problems and the corrective action you can conduct to solve the 
problems. Some solutions may require cleaning or replacing parts of the 
printer. 
If the suggested corrective action will not solve the problem, call for 
service representative.
Printed ResultsCorrective Action
Completely blank printoutCheck the toner container.
Open the front cover and check that the toner container is...

5-4Troubleshooting
Faint or blurred printingCheck the toner container and if necessary replace. Refer to Toner 
Container Replacement on page4-2.
Clean the charger wire. Refer to Cleaning the Printer on page4-6.
Gray backgroundCheck the toner container and if necessary replace. Refer to Toner 
Container Replacement on page4-2.
Check the developer unit and drum unit are installed correctly. Refer 
to Cleaning the Printer on page4-6.
Dirt on the top edge or back of the 
paperIf the problem is not solved...

Troubleshooting5-5
Error Messages
The following table lists errors and maintenance messages that you can 
be dealt with by yourself.
If Call service or Error.Power off. is displayed, turn off the 
printer then turn it back on to see if the printer has recovered. If the 
printer has not recovered, turn off the printer, disconnect the power cord, 
and contact your service representative or authorized service center.
Some errors cause the alarm to sound. To stop the alarm, press 
[Cancel]....

5-6Troubleshooting
Format error
 Memory cardThe CF card inserted in the printer is not formatted, and therefore cannot be read or 
written. To format a CF card, follow the procedure in 
Memory Card (Using the memory 
card)  section in the  Advanced Operation Guide .
Install MK Replace Maintenance Kit which is displayed on the message display. Replacement of 
the maintenance kit is necessary at every 100,000 pages of printing and requires 
professional servicing. Contact your service technician.
KPDL...

Troubleshooting5-7
Original toner
installedDisplayed when the installed toner is the original Kyocera product.
Paper jam
##################### A paper jam has occurred. The location of the paper jam is indicated in place of the 
#’s. 
For details, refer to  Clearing Paper Jams  on page5-10.
Paper path error
  When one or more optional feeders are installed, this message will appear if any of the 
paper feeders or the printer cassette upper than the selected one is not properly 
closed.
Print overrun...

5-8Troubleshooting
Storage Error Codes
CompactFlash (CF) Card and USB Flash Memory Errors
RAM Disk Errors
CodeMeaning
01The printer does not support the CF card inserted, or the CF card is broken. 
Insert the correct CF card.
For more information, refer to Memory Card (Using the memory card) section 
in the Advanced Operation Guide.
02The CF card is not installed. Recheck the requirements for using the system 
and the CF card.
03The CF card is write protected. Check the CF cards status.
04There is not...

Troubleshooting5-9
Ready, Data, and Attention Indicators
The following indicators light during normal operation and whenever the 
printer needs attention. Depending on the status of lighting, each 
indicator has the following meaning:
IndicatorDescription
Flashing. Indicates an error that you can resolve. Refer to 
Error Messages on page5-5.
On. Indicates that the printer is ready. The printer prints the 
data it receives.
Off. [Cancel] was pressed during Ready is displayed. 
Data can be received but...

5-10Troubleshooting
Clearing Paper Jams
If paper jams in the paper transport system, or no paper sheets are fed 
at all, the Paper jam message appears and the location of the paper 
jam (the component where the paper jam has occurred) is also 
indicated. Status Monitor or COMMAND CENTER can indicate the 
location of the paper jam (the component where the paper jam has 
occurred). Remove the paper jam. After removing the paper jam, the 
printer will resume printing.
Possible Paper Jam Locations
The figure...

Troubleshooting5-11
General Considerations for Clearing Jams
Bear in mind the following considerations when attempting paper jam 
removal:
•If paper jams occur frequently, try using a different type of paper, 
replace the paper with paper from another ream, or flip the paper 
stack over. The printer may have problems if paper jams recur after 
the paper is replaced.
•Whether or not the jammed pages are reproduced normally after 
printing is resumed, depends on the location of the paper jam. Paper jam...

5-12Troubleshooting
MP Tray
1
Remove the paper jammed at the MP tray.
2Reload the MP tray. Open and close the top cover to clear the error 
and the printer warms up and resumes printing.
IMPORTANTDo not try to remove paper that has already been 
partially fed. Proceed to Inside the Printer on page5-15.
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