Kyocera FS 1320DN User Manual

							Maintenance4-9
Prolonged Non-Use and Moving of the Printer
Prolonged Non-use
If you ever leave the printer unused for a long period of time, remove the 
power cord from the wall outlet.
We recommend you consult with your dealer about the additional actions 
you should take to avoid possible damage that may occur when the 
printer is used next time.
Moving the Printer 
When you move the printer:
•Move it gently.
• Keep it as level as possible to avoid spilling toner inside the printer.
• Be sure to consult a service technician before attempting 
longdistance transportation of the printer.
WARNING   If you ship the printer,  remove and pack the 
developer unit and drum unit in a plastic bag and ship them 
separately from the printer.
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							4-10Maintenance
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							Troubleshooting5-1
5 Troubleshooting
This chapter explains how to handle printer problems, understand 
indicator combinations, and  clean paper jams
.
General Guidelines 5-2
Print Quality Problems 5-3
Understanding Indicators 5-5
Cleaning Paper Jams 5-11
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							5-2Troubleshooting
General Guidelines
The table below provides basic solutions for problems you may 
encounter with the printer. We suggest you consult this table to 
troubleshoot the problems before calling for service repairs.
Tips
Printer problems may be solved easily by following the tips below. When 
you have encountered a problem that cannot be solved following the 
guidelines above, try the following:
•Restart the computer you are using to send print jobs to the printer.
• Obtain and use the latest version of the printer driver. The latest 
versions of printer drivers and utilities are available at:
http://www.kyoceramita.com/download/.
• Make sure that the procedures for printing are correctly followed in 
the application software. Consult the documentation supplied with 
the application software.
Symptom
Check Items Corrective Actions
The printer will not print 
from the computer. Check the 
Ready indicator. Using the information on page 1-5, check if an error 
has occurred and clear the error.
Check if a status page can be printed. If the status page was printed successfully, there  may be a problem with the connection to the 
computer. Refer to the Installation Guide and check 
the connection.
Check that the indicators display in a 
recognized combination. Refer to 
Indicators on page 1-5 for further 
information. Turn the power switch Off (O) and then On ( | ) 
again. Print the job again.
Print quality is poor. – Select half speed mode using the printer driver.
Refer to  Print Quality Problems on page 5-3.
Text is missing on the 
Windows test page. –
This is a problem specific to the Windows OS. It is 
not a printer problem. It does not affect print quality. 
Paper is jammed. – Refer to Cleaning Paper Jams  on page5-11.
The indicators are off and 
the fan is not working. Check the power cord.
Connect both ends of the power cord securely. Try 
replacing the power cord. Refer to  Installation Guide 
for information.
Check the power switch is in the 
On ( | ) position. Refer to the 
Installation Guide  for more information.
The printer prints a status 
page but data from the 
computer is not being 
printed. Check program files and application 
software.Try printing another file or using another print 
command. If the problem occurs with a specific file or 
application, check the printer settings for that 
application.
Check the interface cable. Connect both ends of the interface cable securely. 
Try replacing the printer cable. Refer to the 
Installation Guide  for more information.
Vapor is emitted near the 
top tray.Check if the temperature is low near 
the location of the printer, or if the 
paper that is being used has been 
exposed to humidity. Depending on the operating environment of the 
printer and the condition of the paper, heat 
generated during printing can evaporate water 
moisture in the printed paper, emitting vapor from the 
printer. In this case, printing can be continued 
without any problem.
To correct this, increase the temperature in the room, 
and use paper that has been stored in a dry place.
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							Troubleshooting5-3
Print Quality Problems
The tables and diagrams in the following sections define print quality 
problems and the corrective action you can conduct to solve the 
problems. Some solutions may require cleaning or replacing parts of the 
printer. 
If the suggested corrective action will not solve the problem, call for 
service.
Printed Results Corrective Action
Completely blank printoutt Check the toner container.
Open the front cover and check that the toner container is correctly 
installed in the printer. Refer to  Toner Container Replacement on 
page 4-2.
Full single-color printout Contact your service technician.
Dropouts, stray dots Drum or developer unit may be damaged. If the problem is not solved 
even after printing several pages, call for service.
Vertical streaks Check the toner container and if necessary replace. Refer to  Toner 
Container Replacement  on page4-2.
Clean the charger wire. Refer to  Cleaning the Printer on page4-6.
Check the charger cleaner of the drum unit is in its original 
position. Refer to Cleaning the Printer  on page4-6.
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							5-4Troubleshooting
Faint or blurred printingCheck the toner container and if necessary replace. Refer to  Toner 
Container Replacement  on page4-2.
Clean the charger wire. Refer to  Cleaning the Printer on page4-6.
Gray background Check the toner container and if necessary replace. Refer to  Toner 
Container Replacement  on page4-2.
Check the developer unit and drum unit are installed correctly. Refer 
to Cleaning the Printer  on page4-6.
Dirt on the top edge or back of the 
paper If the problem is not solved even after printing several pages, c
lean 
the registration roller. Refer to 
Cleaning the Printer on page 4-6.
If the problem is not solved after cleaning, 
call for service.
Printing incomplete or out of position Check that the printing settings are correct in the application software 
and the printer driver.
Check whether the problem is being caused by a PRESCRIBE 
command error. If the problem occurs only with a specific file or 
program, the most likely cause is an error in a parameter to a 
command or command syntax.
Printed Results Corrective Action
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							Troubleshooting5-5
Understanding Indicators
The indicator displays generally fall into one of three categories: normal 
operation, maintenance and errors (repairs).
Click the icon   to play the animation of the indicator combinations. 
Right-click an indicator, then select Playback and Play to play the 
animation repeatedly.
Normal Indication
The table below shows the indicator combinations when the printer 
status is normal.
IMPORTANT To play the animation, you have to install Adobe Flash 
Player and Adobe Reader (Version 6.01 or more) to your PC. If the 
animation is not displayed, you should get the latest version from 
Adobe site (http://www.adobe.com/downloads/).
Indicator Meaning
The printer is canceling data.
The printer is warning up.
The printer is adjusting the color.
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							5-6Troubleshooting
The printer is installing toner.
The printer is receiving data.
The printer is receiving data.
Printing resumes when the [GO] is 
pressed.
The printer is printing the last page 
after waiting.
Printing is possible.
Offline status. You cannot print, 
but the printer can receive data.
The printer returns to online status 
when the  [GO] is pressed.
Indicator Meaning
 
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							Troubleshooting5-7
The printer is in sleep mode.The 
printer returns to online status 
when the [GO] is pressed, the 
cover is opened and closed, or the 
printer receives the print jobs.
Indicator Meaning
[Ready] indicator is flashing slowly.
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							5-8Troubleshooting
Maintenance Indication
The table below shows the indicator combinations when user 
intervention is required. It is assumed that the printer is online and is 
processing data.
Indicator Meaning Remedy
There is no paper in the cassette, 
MP tray. Load paper into the paper source.
The cassette is not inserted 
properly. Insert the cassette fu
lly into the printer.
The top cover is open. Close the cover.
There is no cassette in the paper 
feeder or the cassette specified as 
a paper supply is not inserted 
properly. Re-insert the cassette and then try 
printing again.
The developer unit or toner 
container is not installed. Install the developer unit or toner 
container.
The cassette does not contain the 
paper specified by the printer 
driver. Load the paper into the cassette (#[1 or 
2]) and then restart printing. You can 
change the paper source by pressing 
the 
[GO] .
The paper sizes do not match. If the paper size in the paper source  differs from the paper size and type 
specified by the printer driver, you can 
print by supplying paper from the MP 
tray. Load the correct paper size and 
type into the MP tray and press [GO] to 
begin printing.
If you want to supply paper from a 
source other than the MP tray, you can 
change the paper source by pressing 
[GO] .
If the paper fed from the MP tray is a 
different size from the specified paper 
size, a paper jam will occur.
 
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