Apple Iphone IOS 7 User Guide

							 Appendix D    Safety, Handling, & Support 151
Get information about your iPhone
See information about iPhone. Go to Settings > General > About. The items you can view include:
 •Network addresses
 •Number of songs, videos, photos, and applications
 •Capacity and available storage space
 •iOS version
 •Carrier
 •Model number
 •Serial number
 •Wi-Fi and Bluetooth addresses
 •IMEI (International Mobile Equipment Identity)
 •ICCID (Integrated Circuit Card Identifier, or Smart Card) for GSM networks
 •MEID (Mobile Equipment Identifier) for CDMA networks
 •Modem firmware
 •Diagnostics & Usage and Legal (including legal notices, license, warranty, regulatory marks and 
RF exposure information)
To copy the serial number and other identifiers, touch and hold the identifier until Copy appears.
To help Apple improve products and services, iPhone sends diagnostic and usage data. This data 
does not personally identify you, but may include location information.
View or turn off diagnostic information. Go to Settings > General > About > Diagnostics & Usage.
Usage information
View cellular usage. Go to Settings > Cellular. See Cellular settings on page 15 3 .
View other usage information. Go to Settings > General > Usage to:
 •View each app’s storage
 •View and manage iCloud storage
 •Display battery level as a percentage
 •See the elapsed time since iPhone has been charged
Disabled iPhone
If iPhone is disabled because you forgot your passcode or entered an incorrect passcode too 
many times, you can restore iPhone from an iTunes or iCloud backup and reset the passcode. For 
more information, see Restore iPhone
 on page 15 3 .
If you get a message in iTunes that your iPhone is locked and you must enter a passcode, see 
support.apple.com/kb/HT1212. 
						

							 Appendix D    Safety, Handling, & Support 15 2
Back up iPhone
You can use iCloud or iTunes to automatically back up iPhone (in iTunes, use File > Device >  
Back Up). If you choose to back up using iCloud, you can’t also use iTunes to automatically back 
up to your computer, but you can use iTunes to manually back up to your computer. iCloud 
backs up to iPhone daily over Wi-Fi, when it’s connected to a power source and is locked. The 
date and time of the last backup is listed at the bottom of the Storage & Backup screen. 
iCloud backs up your:
 •Purchased music, movies, TV shows, apps, and books
 •Photos and videos in your Camera Roll
 •iPhone settings
 •App data
 •Home screen, folders, and app layout
 •Messages (iMessage, SMS, and MMS)
 •Ringtones
Note:  Purchased content is not backed up in all areas.
Turn on iCloud backups. Go to Settings > iCloud, then log in with your Apple ID and password, if 
required. Go to Storage & Backup, then turn on iCloud Backup. To turn on backups in iTunes, go 
to File > Device > Back Up.
Back up immediately. Go to Settings > iCloud > Storage & Backup, then tap Back Up Now.
Encrypt your backup. iCloud backups are encrypted automatically so that your data is protected 
from unauthorized access both while it’s transmitted to your devices and when it’s stored in 
iCloud. If you’re using iTunes for your backup, select “Encrypt iPhone backup” in the iTunes 
Summary pane.
Manage your backups. Go to Settings > iCloud > Storage & Backup, then tap Manage Storage. 
Tap the name of your iPhone. You can manage which apps are backed up to iCloud, and remove 
existing backups. In iTunes, remove backups in iTunes Preferences.
Turn Camera Roll backup on or off. Go to Settings > iCloud > Storage & Backup, then tap 
Manage Storage. Tap the name of your iPhone, then turn Camera Roll backup on or off.
View the devices being backed up. Go to Settings > iCloud > Storage & Backup > 
Manage Storage.
Stop iCloud backups. Go to Settings > iCloud > Storage & Backup, then turn off iCloud Backup.
Music not purchased in iTunes isn’t backed up in iCloud. Use iTunes to back up and restore that 
content. See Sync with iTunes
 on page 18 .
Important:  Backups for music, movies, or TV show purchases are not available in all countries. 
Previous purchases may not be restored if they are no longer in the iTunes Store, App Store, or 
iBooks Store. 
Purchased content and Photo Sharing content don’t count against your 5 GB of free iCloud storage.
For more information about backing up iPhone, see support.apple.com/kb/HT5262. 
						

							 Appendix D    Safety, Handling, & Support 15 3
Update and restore iPhone software
About update and restore
You can update iPhone software in Settings, or by using iTunes. You can also erase or restore 
iPhone, and then use iCloud or iTunes to restore from a backup.
Update iPhone
You can update software in iPhone Settings or by using iTunes. 
Update wirelessly on iPhone. Go to Settings > General > Software Update. iPhone checks for 
available software updates.
Update software in iTunes. iTunes checks for available software updates each time you sync 
iPhone using iTunes. See Sync with iTunes
 on page 18.
For more information about updating iPhone software, see support.apple.com/kb/HT4623 .
Restore iPhone
You can use iCloud or iTunes to restore iPhone from a backup. 
Restore from an iCloud backup. Reset iPhone to erase all settings and information, then sign 
in to iCloud and choose “Restore from a Backup” in the Setup Assistant. See Restart or reset 
iPhone
 on page 15 0 .
Restore from an iTunes backup. Connect iPhone to the computer you normally sync with, select 
iPhone in the iTunes window, then click Restore in the Summary pane.
When the iPhone software is restored, you can either set it up as a new iPhone, or restore your 
music, videos, app data, and other content from a backup.
For more information about restoring iPhone software, see support.apple.com/kb/HT1414.
Cellular settings
Use Cellular settings to turn cellular data and roaming on or off, set which apps and services use 
cellular data, see call time and cellular data usage, and set other cellular options.
If iPhone is connected to the Internet via the cellular data network, the 
, , , , or  
icon appears in the status bar.
LTE, 4G, and 3G service on GSM cellular networks support simultaneous voice and data 
communications. For all other cellular connections, you can’t use Internet services while you’re 
talking on the phone unless iPhone also has a Wi-Fi connection to the Internet. Depending on 
your network connection, you may not be able to receive calls while iPhone transfers data over 
the cellular network—when downloading a webpage, for example.
 •GSM networks:  On an EDGE or GPRS connection, incoming calls may go directly to voicemail 
during data transfers. For incoming calls that you answer, data transfers are paused.
 •CDMA networks:  On EV-DO connections, data transfers are paused when you answer incoming 
calls. On 1xRTT connections, incoming calls may go directly to voicemail during data transfers. 
For incoming calls that you answer, data transfers are paused.
Data transfer resumes when you end the call. 
						

							 Appendix D    Safety, Handling, & Support 15 4
If Cellular Data is off, all data services use only Wi-Fi—including email, web browsing, push 
notifications, and other services. If Cellular Data is on, carrier charges may apply. For example, 
using certain features and services that transfer data, such as Siri and Messages, could result in 
charges to your data plan.
Turn Cellular Data on or off. Go to Settings > Cellular. The following options may also be available:
 •Turn Voice Roaming on or off (CDMA):  Turn Voice Roaming off to avoid charges from using other 
carrier’s networks. When your carrier’s network isn’t available, iPhone won’t have cellular (data 
or voice) service.
 •Turn Data Roaming on or off:  Data Roaming permits Internet access over a cellular data 
network when you’re in an area not covered by your carrier’s network. When you’re traveling, 
you can turn off Data Roaming to avoid roaming charges. See Phone settings
 on page 48.
 •Enable or disable 3G:  Using 3G loads Internet data faster in some cases, but may decrease 
battery performance. If you’re making a lot of phone calls, you may want to turn 3G off to 
extend battery life. This option is not available in all areas.
Set whether cellular data is used for apps and services. Go to Settings > Cellular, then turn 
cellular data on or off for any app that can use cellular data. If a setting is off, iPhone uses only 
Wi-Fi for that service. The iTunes setting includes both iTunes Match and automatic downloads 
from the iTunes Store and the App Store.
Sell or give away iPhone?
Before you sell or give away your iPhone, be sure to erase all content and your personal 
information. If you’ve enabled Find My iPhone (see Find My iPhone
 on page 38 ), Activation Lock 
is on. You need to turn off Activation Lock before the new owner can activate iPhone under his 
or her own account.
Erase iPhone and remove Activation Lock. Go to Settings > General > Reset > Erase All Content 
and Settings.
See support.apple.com/kb/HT5661 .
Learn more, service, and support
Refer to the following resources to get more iPhone-related safety, software, and 
service information.
To learn about Do this
Using iPhone safely See Important safety information
 on page 14 7.
iPhone service and support, tips, forums, and Apple 
software downloads Go to www.apple.com/support/iphone
.
Service and support from your carrier Contact your carrier or go to your carrier’s website.
The latest information about iPhone Go to www.apple.com/iphone.
Managing your Apple ID account Go to appleid.apple.com.
Using iCloud Go to help.apple.com/icloud.
Using iTunes Open iTunes and choose Help > iTunes Help. For an 
online iTunes tutorial (may not be available in all 
areas), go to www.apple.com/support/itunes.
Using other Apple iOS apps Go to www.apple.com/support/ios. 
						

							 Appendix D    Safety, Handling, & Support 15 5
To learn aboutDo this
Finding your iPhone serial number, IMEI, ICCID,  
or MEID You can find your iPhone serial number, International 
Mobile Equipment Identity (IMEI), ICCD, or Mobile 
Equipment Identifier (MEID) on the iPhone packaging. 
Or, on iPhone, choose Settings > General > About. For 
more information, go to 
support.apple.com/kb/ht4061 .
Obtaining warranty service First follow the advice in this guide. Then go to 
www.apple.com/support/iphone.
Viewing iPhone regulatory information On iPhone, go to Settings > General > About > 
Legal > Regulatory.
Battery replacement serviceGo to www.apple.com/batteries/replacements.html.
Using iPhone in an enterprise environment Go to www.apple.com/iphone/business to learn more 
about the enterprise features of iPhone, including 
Microsoft Exchange, IMAP, CalDAV, CardDAV, VPN, and 
more. 
FCC compliance statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept 
any interference received, including interference that may cause undesired operation.
Note:  This equipment has been tested and found to comply with the limits for a Class B digital 
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable 
protection against harmful interference in a residential installation. This equipment generates, 
uses, and can radiate radio frequency energy and, if not installed and used in accordance with 
the instructions, may cause harmful interference to radio communications. However, there is 
no guarantee that interference will not occur in a particular installation. If this equipment does 
cause harmful interference to radio or television reception, which can be determined by turning 
the equipment off and on, the user is encouraged to try to correct the interference by one or 
more of the following measures:
 •Reorient or relocate the receiving antenna.
 •Increase the separation between the equipment and receiver.
 •Connect the equipment to an outlet on a circuit different from that to which the receiver 
is connected.
 •Consult the dealer or an experienced radio/TV technician for help.
Important:  Changes or modifications to this product not authorized by Apple could void 
the electromagnetic compatibility (EMC) and wireless compliance and negate your authority 
to operate the product. This product has demonstrated compliance under conditions 
that included the use of compliant peripheral devices and shielded cables between system 
components. It is important that you use compliant peripheral devices and shielded cables 
between system components to reduce the possibility of causing interference to radios, 
televisions, and other electronic devices.
Canadian regulatory statement
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject 
to the following two conditions: (1) this device may not cause interference, and (2) this device 
must accept any interference, including interference that may cause undesired operation of 
the device. 
						

							 Appendix D    Safety, Handling, & Support 15 6
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils 
radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) 
l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout 
brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre 
le fonctionnement.
CAN ICES-3 (B)/NMB-3(B)
Disposal and recycling information
Apple Recycling Program (available in some areas):  For free recycling of your old mobile phone, 
a prepaid shipping label, and instructions, see www.apple.com/recycling .
iPhone disposal and recycling:  You must dispose of iPhone properly according to local laws and 
regulations. Because iPhone contains electronic components and a battery, iPhone must be 
disposed of separately from household waste. When iPhone reaches its end of life, contact local 
authorities to learn about disposal and recycling options, or simply drop it off at your local Apple 
retail store or return it to Apple. The battery will be removed and recycled in an environmentally 
friendly manner. For more information, see www.apple.com/recycling .
Battery replacement:  The lithium-ion battery in iPhone should be replaced only by Apple 
or an Apple Authorized Service Provider, and must be recycled or disposed of separately 
from household waste. For more information about battery replacement services, go to 
http://www.apple.com/batteries .
Battery Charger Efficiency
Türkiye
Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur.
European Union—Disposal Information  
The symbol above means that according to local laws and regulations your product and/or its 
battery shall be disposed of separately from household waste. When this product reaches its 
end of life, take it to a collection point designated by local authorities. The separate collection 
and recycling of your product and/or its battery at the time of disposal will help conserve 
natural resources and ensure that it is recycled in a manner that protects human health and 
the environment. 
						

							 Appendix D    Safety, Handling, & Support 15 7
Union Européenne—informations sur l’élimination:  Le symbole ci-dessus signifie que, 
conformément aux lois et réglementations locales, vous devez jeter votre produit et/
ou sa batterie séparément des ordures ménagères. Lorsque ce produit arrive en fin de vie, 
apportez-le à un point de collecte désigné par les autorités locales. La collecte séparée et le 
recyclage de votre produit et/ou de sa batterie lors de sa mise au rebut aideront à préserver les 
ressources naturelles et à s’assurer qu’il est recyclé de manière à protéger la santé humaine et 
l’environnement.
Europäische Union—Informationen zur Entsorgung:  Das oben aufgeführte Symbol weist darauf 
hin, dass dieses Produkt und/oder die damit verwendete Batterie den geltenden gesetzlichen 
Vorschriften entsprechend und vom Hausmüll getrennt entsorgt werden muss. Geben Sie dieses 
Produkt zur Entsorgung bei einer offiziellen Sammelstelle ab. Durch getrenntes Sammeln und 
Recycling werden die Rohstoffreserven geschont und es ist sichergestellt, dass beim Recycling 
des Produkts und/oder der Batterie alle Bestimmungen zum Schutz von Gesundheit und Umwelt 
eingehalten werden.
Unione Europea—informazioni per lo smaltimento:  Il simbolo qui sopra significa che, in base 
alle leggi e alle normative locali, il prodotto e/o la sua batteria dovrebbero essere riciclati 
separatamente dai rifiuti domestici. Quando il prodotto diventa inutilizzabile, portalo nel punto 
di raccolta stabilito dalle autorità locali. La raccolta separata e il riciclaggio del prodotto e/o della 
sua batteria al momento dello smaltimento aiutano a conservare le risorse naturali e assicurano 
che il riciclaggio avvenga nel rispetto della salute umana e dell’ambiente.
Europeiska unionen—information om kassering:  Symbolen ovan betyder att produkten 
och/eller dess batteri enligt lokala lagar och bestämmelser inte får kastas tillsammans med 
hushållsavfallet. När produkten har tjänat ut måste den tas till en återvinningsstation som utsetts 
av lokala myndigheter. Genom att låta den uttjänta produkten och/eller dess batteri tas om hand 
för återvinning hjälper du till att spara naturresurser och skydda hälsa och miljö.
 Brasil—Informações sobre descarte e reciclagem
O símbolo indica que este produto e/ou sua bateria não devem ser descartadas no lixo 
doméstico. Quando decidir descartar este produto e/ou sua bateria, faça-o de acordo com 
as leis e diretrizes ambientais locais. Para informações sobre substâncias de uso restrito, 
o programa de reciclagem da Apple, pontos de coleta e telefone de informações, visite 
www.apple.com/br/environment.
Apple and the environment
At Apple, we recognize our responsibility to minimize the environmental impacts of our 
operations and products. For more information, go to www.apple.com/environment. 
						

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019-2586/2013-10